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BBB Business Review

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BBB Accredited Business since

Personal Finance Company, LLC

Additional Locations

Phone: (708) 747-4888 Fax: (708) 747-5288 19065 Hickory Creek Dr STE 300, Mokena, IL 60448 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Personal Finance Company, LLC, is a consumer finance and loan company which provides loans and credit for individuals and businesses. This company serves the greater Midwest as well as customers throughout the Chicagoland area, including in Chicago Heights, Ford Heights, Matteson, Homewood, Flossmoor, Park Forest, Hazel Crest, Country Club Hills, Frankfort, Frankfort Square, Mokena, University Park, Crete, Thornton, Glenwood, Lynwood, Sauk Village, Lansing, South Holland, Oak Forest, Harvey, Monee, Orland Hills, Midlothian, Posen, Dixmoor, and Alsip. Services available from this company include personal loans, consolidation loans, appliance financing, medical and dental financing, vacation loans, school loans, emergency loans, retail financing, and accounts receivables acquisitions.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Personal Finance Company, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Personal Finance Company, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 7 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Personal Finance Company, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: March 07, 1990 Business started: 10/01/1953 Business started locally: 10/01/1953 Business incorporated 07/09/2003 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department Of Financial And Professi...
320 W Washington St Fl 3, Springfield IL 62701
Phone Number: (800) 560-6420

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Steven Schmelzer, President & CEO Mr. Kevin Byrd, Vice President & CFO Ms. Paula Moore, Payroll Administrator
Contact Information
Customer Contact: Ms. Paula Moore, Payroll Administrator
Principal: Mr. Steven Schmelzer, President & CEO
Business Category

Consumer Finance & Loan Companies Credit Services Financial Services Loans Commercial Banking (NAICS: 522110)

Customer Review Rating plus BBB Rating Summary

Personal Finance Company, LLC has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.