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This business is not BBB accredited.


Phone: (888) 801-9075 View Additional Phone Numbers 175 W Jackson Blvd Ste 1000, Chicago, IL 60604 View Additional Email Addresses http://www.cashnetusa.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for CashNetUSA include:

  • 254 complaint(s) filed against business
  • Government action(s) against the business
  • Length of time business has been operating
  • Response to 254 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

254 complaints closed with BBB in last 3 years | 71 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 40
Billing/Collection Issues 47
Delivery Issues 91
Guarantee/Warranty Issues 2
Problems with Product/Service 74
Total Closed Complaints 254

Customer Reviews Summary Read customer reviews

15 Customer Reviews on CashNetUSA
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 11
Total Customer Reviews 15

Additional Information

BBB file opened: March 27, 2014 Business started: 09/10/2003 Business started locally: 09/10/2003
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Steven Joung, Vice President of Operations Jamila Ellison, Compliance Specialist Blair Hanzlik, Director of Compliance Andy Lapointe, Compliance Officer Blanca Lule Ms. Season Wolfe, Compliance Specialist
Contact Information
Principal: Mr. Steven Joung, Vice President of Operations
Customer Contact: Ms. Season Wolfe, Compliance Specialist
Business Category

Consumer Finance & Loan Companies Payday Loans Cash Advances Loans Commercial Banking (NAICS: 522110)

Alternate Business Names
Ca$hNetUSA CashNetUSA.com CNU Online Holdings, LLC
Additional Information

In accordance with findings from the BBB of Fort Worth:

The Better Business Bureau of Fort Worth and Tarrant County, Inc. (BBB of Fort Worth) has received more than 100 complaints since 2013 from consumers who say they received a phone call from someone claiming to be a representative of CashNetUSA. Consumers were asked for money to process a personal loan application, and to put the money on a Green Dot MoneyPak prepaid card or send the money via a wire transfer.
CashNetUSA is aware of the scam and is working to educate its customers and the general public about these con artists. "These phone calls are not coming from CashNetUSA ," said Megan Staton, director of marketing for CashNetUSA. "As a legal, licensed lender, we do not ask or require payment in advance of funding a loan. If you ever receive a call from an individual claiming to be from CashNetUSA but you have doubts about the caller's true identity, hang up and call our fraud prevention team at (866) 254-3581." In addition, CashNetUSA provides consumers with information and safeguards relating to the scam through its website--www.CashNetUSA.com/consumer-notices.

Continued investigation from the BBB of Chicago found that Cash Net USA had been acquired by Cash America International, but operates as a separate legal entity. The acquisition establishes an internet distribution channel for Cash America to provide payday loans. CashNetUSA will compliment Cash America's 758 physical locations. In order to better handle the scam reported as their company, CashNetUSA has committed to training their customer service representatives on what they do and do not offer as a company, so that consumers might better understand the services offered by CashNetUSA before signing up for anything. The BBB will continue to monitor this scam, as well as future CashNetUSA complaints.

Customer Review Rating plus BBB Rating Summary

CashNetUSA has received 2.42 out of 5 stars based on 15 Customer Reviews and a BBB Rating of C.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.