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BBB Business Review

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BBB Accredited Business since

Telecom Brokerage, Inc.

Phone: (847) 465-4500 Fax: (847) 465-1488 8770 W Bryn Mawr Ave STE 400, Chicago, IL 60631

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Telecom Brokerage, Inc. is a telecommunication consultant and brokerage that provides IT, telecommunications, and cloud services for commercial businesses. This company is located in Chicago, IL, and serves nationally as well as locally throughout the Chicagoland area. This business offers telecommunication solutions and their services include data management, cloud storage solutions, private cloud storage, public cloud storage, voice support, toll-free numbers, T1 connections, unified communications, data delivery and consulting, internet solutions and consulting, mobile phone and tablet support, and TBI also offers expense management for telecommunication funding.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Telecom Brokerage, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Telecom Brokerage, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Telecom Brokerage, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 04, 2006 Business started: 01/01/1991 Business started locally: 01/01/1991 Business incorporated 10/25/1993 in MI
Type of Entity


Business Management
Mr. Geoff Shepstone, President Ms. Jackie Pleasnick, Accountant
Contact Information
Customer Contact: Ms. Jackie Pleasnick, Accountant
Principal: Mr. Geoff Shepstone, President
Business Category

Consultants - Telecommunication Data Systems - Consultants & Designers Internet Services Cloud Hosting Solutions Telephone Service - Long Distance Internet-Based Telephone Service Telecommunication Equipment & Systems Dealers Other Management Consulting Services (NAICS: 541618)

Alternate Business Names
Outdoor Affinity Telecom TBI, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.