If yes, click here to learn about BBB Accreditation.
This business is not BBB accredited.
Phone: (847) 443-4096 418 S Vermont St, Palatine, IL 60067
BBB Business Reviews may not be reproduced for sales or promotional purposes.
View Business Review Inquiries
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Titan Home Builders include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608
Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Renita Theile, Office Manager
Construction & Remodeling Services Bathroom Remodeling Granite Cabinets Property Management Contractors - Flooring Kitchen Remodeling Home Improvements - Additions Painting Contractors Tile - Ceramic - Contractors & Dealers Residential Remodelers (NAICS: 236118)
THIS LOCATION IS NOT BBB ACCREDITED
418 S Vermont St
Palatine, IL 60067 (847) 443-4096 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Paid owner 70% of money upfront on July 4th 2014. He was to build cabinets, lay new wood floor, build backsplash, install dishwasher and all appliances, install granite countertops and sink with disposal, and paint and fix walls. He agreed that he would not get paid the final amount until we signed off on entire job and were 100% happy. He promised in his contract to also provide us with professional service. He and his men started by laying our new wood floor in kitchen that we purchased. They got through two boxes and stopped claiming that the wood was buckling and not connecting properly which it wasn't. The owner *** then tried to blame the wood product but after several hours with my husband had come to the conclusion it was not the wood product but that they tried to install it too ealry and assured us that they would rip out most of what was layed and start fresh. That next day they layed the floor but did not rip up the previous floor and stated that the cabinets would cover it. We wanted to move forward so we said fine. They started building cabinets but made changes to the layout without consulting us first.Then the cabinet maker was putting outlets inside the cabinets and installing cabinets that didnt fit. I raised my concerns and I was once again told that things were going to be fixed at the end and not to worry.The next day their plumber was installing our temporary sink and drained our water heater to do so? Then our water heater wouldnt stop leaking after that. We were then told it was our water heater and that it was leaking for a while even though there was never a drop of water before they touched it. Then I walked in the basement to find a giant puddle of water and water dripping down my walls and all over my shelves and all my daughters toys were soaked and I was told that it was only a trickle down his arm that caused all that. Then I heard him yelling and he had his finger on the pipe below my sink and water was squirting everywhere. He was yelling for me to turn off the water. So I did but the damage was already done. Water had soaked through the new cabinet into the new floor and back into the basement onto the floor. I was very upset and was told that it wasnt that much water and everything would be fine but at that point I had seen how much water there had been and knew that wasnt the case. Of course two hours later the cabinet buckled and the wood floor underneath had buckled as well. Then they moved back my stove only to find a large scratch and dent that hadnt been there before.Also they moved back my fridge and caused a giant scratch on my new floor in kitchen and onto my existing floor in my family room. We had expressed our outrage but were greeted with us being told that we were hovering and making their workers uncomfortable and we were the cause of all these problems and then the owner told us he didnt think we should do business anymore. At that point my husband was afraid he would walk off the job so he calmed him down dispite his outrage, and *** agreed to fix part of the floor and replace the cabinet that was damaged. So the next day they came back and ripped out only part of the floor,and when they replaced it horribly. Then they fixed the cabinets but they made the build out around the fridge too short and the cabinets wouldnt open by the stove. Then they again installed the temporary sink and hooked up the water line to the fridge.Since then the sink is leaking and the fridge line isnt working. Then he wanted us to give him another $4000.00 for granite but hadnt finished the rest of the kitchen. So my husband and I told him our concerns and he said he would not do another thing until we gave him the money. At this point all trust had been lost so my husband sent me a text expressing his frustations and accidently sent it to ***. *** then replied to my husband by saying he felt it better to part ways and good luck on our project. He refused to answer our calls since then.
Desired Settlement: Since kitchen is only 60% complete and we paid him 90% for the kitchen. The total cost of the job was $20,550.00 that includes everything. 70% due on signing and ordering of cabinets $14,385.00 20% due on final measurements and ordering of granite $4,110.00 10% due on completion of entire scope of proposed work $2,055.00 We paid him $6,800.00 first check and $6,940.00 with second check. Totaling- $13,740.00 He walked off the job with only 60% complete. An inspection by the mortgage company determined that the job was only 60% complete without considering granite. He left the backsplash, cabinets, and granite installation incomplete along with the installing of the sink, garbage disposal, and dishwasher. The granite was $5,500.00 so if you deduct that from the $20,550.00 the remainder would be $15,050.00 If you deduct 60% from $15,550.00 that would be $9330.00 we paid him $13,740.00 so deduct that from $15,550.00 So we still owed him $1,810.00. but since there was only 60% work done he should refund us $7520.00 for work not completed. Thats the 60% rfom $15500.00 ($9330.00) - the $1810.00 still owed to him at work completed. Plus $1200.00 for the stove damages/replacement Plus $1775.00 for sanding of wood floors caused by damages by his. Plus $500.00 for plumber to fix leaks and under sink and another $500.00 to hook up dishwasher and sink and disposal. $1500.00 for refridgerator damages/replacement Plus $1800.00 for someone to fix rest of cabinets with labor and materials. Total of asking settlement is $14,795.00
Business Response: Initial Business Response /* (1000, 5, 2014/08/26) */ This matter is being handled by our attorney ******** ***** Below listed is his contact information. ******** **** ****** and ****** Law Offices **** W. **** St., Suite 110 ********* IL XXXXX Ph: XXX-XXX-XXXX Fax: XXX-XXX-XXXX ********@comcast.net