BBB Business Review

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This business is not BBB accredited.

Mendes Maintenance & Remodeling

Phone: (630) 776-3451 Fax: (815) 912-2012 PO Box 431, Roscoe, IL 61073 https://www.facebook.com/NnHomeMaintenance


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Mendes Maintenance & Remodeling include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Mendes Maintenance & Remodeling include:

  • Length of time business has been operating
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 4

Additional Complaint Information

A recent review of BBB complaints has delineated a pattern of consumer allegations against Mendes Maintenance & Remodeling.

In their complaints, consumers allege that:

The owner does not show up to job sites when scheduled and leaves behind uncompleted work.

Consumers allege that the business does not respond to numerous calls regarding work that is to be done.

To date we have not heard back from the company regarding the pattern of consumer allegations. The BBB will continue to monitor complaints, but advises any consumer to be aware of this business and the pattern of consumer allegations.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Mendes Maintenance & Remodeling
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: October 10, 2011 Business started: 03/01/2002 Business started locally: 03/01/2002
Type of Entity

Sole Proprietorship

Business Management
Mr. Narcizo Neto, President
Contact Information
Principal: Mr. Narcizo Neto, President
Business Category

Construction & Remodeling Services Basement - Remodeling Bathroom Remodeling Remodeling Services Windows - Installation & Service Home Repair & Maintenance Bathroom Accessories Doors - Installation Kitchen Accessories Windows & Doors - Installation & Service Tile - Non-Ceramic - Contractors & Dealers Windows Contractor - Interior Trim Contractors - Flooring Kitchen & Bath - Design & Remodeling Kitchen Remodeling Kitchen & Bath Design Basement - Contractors Basement - Finishing Contractor - Remodel & Repair Floor Laying, Refinishing & Resurfacing Floor Coverings & Installation Contractors - Gutters Home Improvements Patio & Deck Builders Siding Contractors Tile - Ceramic - Contractors & Dealers Residential Remodelers (NAICS: 236118)

Background Information

*CONSUMER ALERT*

On December 21, 2015, the BBB contacted Mendes Maintenance & Remodeling to address several concerns regarding the company's marketplace practices.

Specifically, BBB has received complaints from consumers alleging that the owner does not show up to job sites when scheduled and leaves behind uncompleted work.

Consumer complaints also allege that the business does not respond to numerous calls regarding work that is to be completed.

On December 31, 2015, a second reminder was sent to Mendes Maintenance & Remodeling to address several concerns regarding the company’s marketplace practices.

In addition, the BBB requested that the company provide a plumbing contractor license number for the plumbing company that is subcontracted by Mendes Maintenance & Remodeling.

As of January 18, 2016, the company has failed to address BBB's concerns or provide the requested information.


Customer Review Rating plus BBB Rating Summary

Mendes Maintenance & Remodeling has received 2.56 out of 5 stars based on 2 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.