BBB Logo

Better Business Bureau ®
Start With Trust®
Chicago and Northern Illinois

BBB Business Review

Is this your Business?

Consumer Complaints

BBB Accredited Business since 09/01/2013

Ing Exterior

Phone: (224) 639-8949

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
12/16/2013Problems with Product / Service | Read Complaint Details
X

Additional Notes

Complaint Category: Failure to honor a contract or agreement

Complaint: Jun(AKA *******) **** showed up at my door offering his services to replace my damage roof, siding and bathroom ceiling due to severe storms. He offered a free estimate and additional services such a bathroom fan if the claim was approved by my insurance and give him the opportunity to win the business.

He promised to start to work immediately after the approval but this didn't happen. He kept claiming that he needed money to buy the materials to start the work but when the money came and he had to show his permit and license to my town he didn't have any and started the process to obtain such permits w/o telling me; weeks passed ** and I had no idea the reason for the delay he wouldn't communicate with me, he took his own decisions. I waited patiently.

When the day finally arrived and the materials were delivered, they were put on top of my plants and grass, my gate was left opened and my dog escaped. No apologies were given, he and his people started coming in and out of my property w/o appointment, with out me knowing that they were there, I remained patient waiting for a happy ending.
The roof and siding were completed but no one came back to disposed the garbage left behind, 3 months later is still in my back yard.

My bathroom ceiling hasn't been touch, instead of replacing it he sent a gentleman to paint it! I disagreed provoking his fury, he started mistreating me by text messages and threating me with putting a lien against my house, demanding full payment before finish the job.
I proposed a meeting to discuss each side's issues but he didn't show up.

Initial Business Response
Contact Name and Title: Jun (*******)
Contact Phone: XXX XXX XXXX
Contact Email: ***********@gmail.com
originally, I was going to going to do ceiling paint and she wanted to get done bathroom ceiling fan; however, she did not pay and kept lied to me that she has not received any fund from both mortgage company and insurance company even though she received a check earlier. Yes... If she pays remaining balance, I will do that for her. Just only if she pays me back up front... otherwise, I can not trust her. I can not even trust her that if she used fund already for something else from insurance company or keep it. I also asked her to send guys to do inside painting and she refused service cause she was not willing to pay balance and material company and I filed on lien on her house. Therefore, she is complaining.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
The contractor didn't finish the work as established on the contract but he deducted the amount paid by the insurance to hire someone else to do it. He came to my house and picked up the left behind debris. I paid him the full amount and he gave me a receipt.

I would not recommend this contractor to anyone, it was a terrible experience.

BBB I thank you for your help in resolving this problem.

Final Business Response
regarding case number BBB CASE#: XXXXXXXX
1 message
******* S <***********@gmail.com>Fri, Dec 6, 2013 at 8:55 AM
To: *******@chicago.bbb.org
To whom it may concern:

I am ******* with ING exterior in Palatine, IL. It seems like such a wasting time and energy both home owner and me. Is there any way to resolve this case soon in nice way? I do not really want make noise. If home owner wants, I will deduct the amount she spent and she can pay rest of balance.

Home owner wants communicate only through BBB and I am sending you e mail cause I could not post on my message on BBB board. By the way, I really appreciate BBB mediates in between A and B. Thanks again and have a nice weekend.

--
ING Exterior
329 S Greenwood #103
Palatine, IL XXXXX

Tel XXX XXX XXXX
Fax XXX XXX XXXX

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

Industry Comparison| Chart

Construction & Remodeling Services, Storm Windows & Doors - Repair, Storm Windows & Doors, Doors - Installation, Windows - Installation & Service, Siding Contractors, Gutters & Downspouts

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.