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BBB Business Review

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BBB Accredited Business since

Galaxie Enterprise Holdings LLC

Phone: (773) 783-8300 Fax: (708) 865-9861 View Additional Phone Numbers 10 Davis Dr, Bellwood, IL 60104 http://www.galaxiehome.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Galaxie Enterprise Holdings LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Galaxie Enterprise Holdings LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 18 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

18 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 4
Delivery Issues 5
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 18

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Galaxie Enterprise Holdings LLC
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 6
Total Customer Reviews 9

Additional Information

BBB file opened: February 12, 2013 Business started: 02/01/1984 in IL Business started locally: 02/01/1984 Business incorporated 12/21/2012 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

City of Chicago
121 N La Salle St # 604, Chicago IL 60602
cityclerk@cityofchicago.org

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
http://www.idph.state.il.us
Phone Number: (312) 814-2608

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Danielle Weller, Customer Service
Contact Information
Principal: Ms. Danielle Weller, Customer Service
Business Category

Construction & Remodeling Services Bathroom Remodeling Kitchen Remodeling Residential Remodelers (NAICS: 236118)

Alternate Business Names
Galaxie Home
Additional Information

Galaxie is under new ownership as of 1/13/2013. Consumers who wish to file a complaint against Galaxie Lumber & Construction Co., Ltd. should contact the Illinois Attorney General.


Customer Review Rating plus BBB Rating Summary

Galaxie Enterprise Holdings LLC has received 4.05 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.