This business is not BBB accredited.

Chavez Construction, Inc.

Phone: (630) 946-9022 View Additional Phone Numbers 330 E Roosevelt Rd, Lombard, IL 60148

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BBB Accreditation

On 3/2/2016 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Chavez Construction, Inc. include:

  • 6 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Length of time business has been operating
  • Response to 6 complaint(s) filed against business

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Chavez Construction, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 10, 2008 Business started: 08/01/2002 in IL Business started locally: 08/01/2002 Business incorporated 08/15/2011 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity


Business Management
Mr. Gerardo Chavez, President/Owner
Contact Information
Principal: Mr. Gerardo Chavez, President/Owner
Business Category

Construction & Remodeling Services Remodeling Services Handyman Services Concrete Contractors Concrete Repair/Leveling Contractors - General Gutters & Downspouts Contractors - Gutters Painting Contractors Roofing Contractors Siding Contractors Residential Remodelers (NAICS: 236118)

Alternate Business Names
Chavez Construction

Additional Locations


    330 E Roosevelt Rd

    Lombard, IL 60148


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/2/2016 Problems with Product/Service
8/18/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I hired Chavez Construction after the May 2014 hail storm to repair siding damages. It has been over a year and they have not started on the siding of the house. I gave them the check from my insurance claim so they can purchase what they needed. I found out that on September 2014 they cashed the check but never brought any supplies. I tried contacting them May 2015 and told them I have been waiting for them to start the process. I did tell them that in their contract it states that they will not start any form of process until they receive a check from the customer. I did my part and they have not. Product_Or_Service: house siding

Desired Settlement: DesiredSettlementID: Other (requires explanation) For them to get the job done. I have contacted twice on good terms and they have not followed through. I have the conversations saved on my phone. I had requested a full refund but they are saying they would need penalize us.

Business Response: Initial Business Response /* (1000, 5, 2015/08/06) */ We have completed the garage roof which equal to the amount of the deposit . For the additional work he can hire someone else no penalty . Insurance company has the check once he completes the job ***** **** will pay the balance to cover the remaining work

2/23/2015 Problems with Product/Service
2/18/2015 Advertising/Sales Issues
2/17/2015 Problems with Product/Service
11/17/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: We paid in full roughly $6,594.14 for the replacement of the roof. Repairs were done in July 30th 2014. We received a notice from an attorney which is placing a lien on our home for failure of Chavez Construction to pay the supply company the amount of $3220.19. We have tried calling several times ******* ****** to resolve the issue and he states that normally they give him 30 days to pay the invoice but he will take care of and resolve. For the past 3 weeks or longer we have still attempted to contact him to resolve the issue and he is not returning our calls. We now have received a 2nd notice from the supplier attorney that the lien is going forward on our home. We also are aware that our 2 neighbors who also had roofing done on the same day as ours have also received these letters regarding the lien on their homes. My concern is also that one of our neighbor his lien is for roughly $2200.00 when his house is alot bigger than mine and required more supplies. I am concerned that they are over charging the amount that they claim they provided material for. I called the office number and spoke with ***** who also mentioned to me that only ******* can take care of this and that she can relay the message however that she always has this problem with him in trying to resolve the lien's on the home. This does not speak to well if even if your employees recognize this. I am just looking for help to resolve the lien on my home along with my neighbors.

Desired Settlement: Settlement I am looking for is for the lien to be cleared up on our home and for us to receive the release of the lien so that this will not affect us down the road.

Business Response: Initial Business Response /* (1000, 5, 2014/11/04) */ We are working to resolve the problem with the supplier at this time we have our own issues with them over charging us for different houses and we are working with them to see what is the problem . As u have noticed ur house is a good example of overcharging I will give u send u a lean release and I will then continue my argument with the suppliers thanks for ur attention ******* ******

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Chavez Construction, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)