BBB Accredited Business since
Chavez Construction, Inc.
Phone: (630) 946-9022 Fax: (630) 656-1299 330 E Roosevelt Rd, Lombard, IL 60148
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Chavez Construction, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Chavez Construction, Inc. include:
- 6 complaint(s) filed against business
Factors that raised the rating for Chavez Construction, Inc. include:
- Length of time business has been operating
- Response to 6 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Gerardo Chavez, President/Owner
Number of Employees
Construction & Remodeling Services Remodeling Services Handyman Services Concrete Contractors Concrete Repair/Leveling Contractors - General Gutters & Downspouts Contractors - Gutters Painting Contractors Siding Contractors Residential Remodelers (NAICS: 236118)
330 E Roosevelt Rd
Lombard, IL 60148 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I hired Chavez Construction after the May 2014 hail storm to repair siding damages. It has been over a year and they have not started on the siding of the house. I gave them the check from my insurance claim so they can purchase what they needed. I found out that on September 2014 they cashed the check but never brought any supplies. I tried contacting them May 2015 and told them I have been waiting for them to start the process. I did tell them that in their contract it states that they will not start any form of process until they receive a check from the customer. I did my part and they have not. Product_Or_Service: house siding
Desired Settlement: DesiredSettlementID: Other (requires explanation) For them to get the job done. I have contacted twice on good terms and they have not followed through. I have the conversations saved on my phone. I had requested a full refund but they are saying they would need penalize us.
Business Response: Initial Business Response /* (1000, 5, 2015/08/06) */ We have completed the garage roof which equal to the amount of the deposit . For the additional work he can hire someone else no penalty . Insurance company has the check once he completes the job ***** **** will pay the balance to cover the remaining work
|2/23/2015||Problems with Product/Service|
|2/17/2015||Problems with Product/Service|
Read Complaint Details
Complaint: We paid in full roughly $6,594.14 for the replacement of the roof. Repairs were done in July 30th 2014. We received a notice from an attorney which is placing a lien on our home for failure of Chavez Construction to pay the supply company the amount of $3220.19. We have tried calling several times ******* ****** to resolve the issue and he states that normally they give him 30 days to pay the invoice but he will take care of and resolve. For the past 3 weeks or longer we have still attempted to contact him to resolve the issue and he is not returning our calls. We now have received a 2nd notice from the supplier attorney that the lien is going forward on our home. We also are aware that our 2 neighbors who also had roofing done on the same day as ours have also received these letters regarding the lien on their homes. My concern is also that one of our neighbor his lien is for roughly $2200.00 when his house is alot bigger than mine and required more supplies. I am concerned that they are over charging the amount that they claim they provided material for. I called the office number and spoke with ***** who also mentioned to me that only ******* can take care of this and that she can relay the message however that she always has this problem with him in trying to resolve the lien's on the home. This does not speak to well if even if your employees recognize this. I am just looking for help to resolve the lien on my home along with my neighbors.
Desired Settlement: Settlement I am looking for is for the lien to be cleared up on our home and for us to receive the release of the lien so that this will not affect us down the road.
Business Response: Initial Business Response /* (1000, 5, 2014/11/04) */ We are working to resolve the problem with the supplier at this time we have our own issues with them over charging us for different houses and we are working with them to see what is the problem . As u have noticed ur house is a good example of overcharging I will give u send u a lean release and I will then continue my argument with the suppliers thanks for ur attention ******* ******
|8/12/2013||Problems with Product/Service|