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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for ETC Equities, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. David Hendrick, Owner Ms. Marianne Gantner, Manager, Bolingbrook
Consignment Service - Online Mail Box Rental & Receiving Mailing Services Notaries Public Photo Copying Internet Selling Services Fax Transmission Service Internet Auction Service Consignment Service Used Merchandise Stores (NAICS: 453310)
Alternate Business NamesI Sold It On Ebay iSOLD It/ Postal Connections Postal Connections Postal Connections / iSold It
Products & Services
Internet auction service, consignment service online, internet selling service, mailing service, mailbox rental & receiving, notary public, fax service, photo copy service.
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Additional Phone Numbers
- (708) 590-4658(Phone)
- (630) 313-4709(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: On 8/2/13I brought some items to this business for them to sell on **** for me, being I have never done this the employee*********** told me the rules, mainly if my items sell they get $15.00,quoted by her "if an item sells at 24.99,I basically will get 9.00" I was not thrilled, but accepted it, and I was also told the buyer has 7days to pay for the item, then the buyer has72 hours to return the item, if they don't return it, my "already processed" check will be mailed to me. I had 3 items sell on the 14th of Aug,1 for37.00,1 for31.00, and 1 for 49.99,I received a check for 34.00 from the sale of the37.00 and 31.00 items it should have been 36.00 with the 15.00 fee ******** explained) the 49.99 item was paid for on 8/23/13,(which is past their 7day policy,being the item sold on the 14th)once the item is paid for, it is suppose to ship, *****(employee) told me the buyer picked it up at the store on8/30/13,(which is not right to allow a person to wait that long to pick it up),also ****** actually told me it was shipped to someone in ********, so who knows?I still have not received that check which minus the 15.00 should be for 34.99,it is well past the 72 hours for a return, I want to know where my 34.99check is.Also I brought them a sewing machine on8/24/13 to sell,went up for auction on 8/27/13,sold on9/2/13 for252.78,on8/27 @11:04am I called and talked to **** about their fees,being the paper work says different than what ******** told me(they take 15.00 for each sale,the paperwork says 50%, and **** told me it was a third that they take, then he said "I don't know",being I got 34.00 for 2 items that sold, their fee was in agreement with what ******** said,(15.00 fee).Now my sewing machine was paid for on 9/3/13, meaning it should have shipped, but "**** told me today9-9-13 it has not shipped yet,I asked him why, he said the person that packs and ships has not been there yet, that's not my problem, then he argue with me,and told me he had to helpcustomers I said I am a cust,hehung up on me aga Product_Or_Service: help selling items Account_Number: XXXXX, *************
Desired Settlement: DesiredSettlementID: Other (requires explanation) There are manydifferent"rules"to go by with this business depending on who you talk to andwhat you read,and the fact that ******** told me the fee to sell was15.00,and the one check I got proved her15.00fe even though the item sold for over24,99Im going by what she told me, she was the first one I talked to,and the one who explained all fees, times,etc I am stillowed acheck for the item that was paid for on the 23ofAug,pickedup on30th,sew mach must shp,34.99 &237.78chk to me by 9/20/13 im angr
Business Response: **************************************************************************************************************************************************************************** I'm sorry if there was any miscommunication on our services, as that is not our intention. Please reference your contracts that you signed on 8/2/13 & 8/24/13. The reason we have written contracts on all of our consignment sales is so there is never any confusion on what you will receive and what are policies are. In reference to our fee, our service fee is 50% of the sale up to $500 of the sale and 45% for anything after. You will see that in the service fee section of the contract that you signed. In regards to the $15 you are referencing, our fee is a minimum of $15. You will see this referenced on the contract as well. In regards to the explanation of our fees, we tell customers that the 50% fee is comprised of ************* fees of 17% and 33% of a labor/service fee. 17 + 33 = 50, so the 1/3 of the sale price you are referencing is just how we explain the 50% that is taken out. Per our contract, you the consignor are typically paid anywhere from 4 to 6 weeks after an item sells. This process depends on when an item is paid for by the buyer, when it is shipped, and when it received by the buyer. We ship items every day on a first come first serve basis and per our **** auction terms items are shipped within 4 to 8 days of payment being received. If you have any other questions, please let me know. Thank you. Final Consumer Response /* (450, 20, 2013/09/30) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated: I WILL TAKE THE 50.00, NOBODY EVEN NOTIFIED ME THAT THEY RESPONDED......... Final Business Response /* (4000, 9, 2013/09/30) */ Good morning. I just spoke to you over the phone for over an hour. You requested that our discussions continue thru the online complaint, which I am happy to do for you. I understand that there was some confusion on our service fee and how it is charged. I again apologize for that; that is not our intention. Our service fee is listing in several places; on our website, in the store in our tri-fold brochures, and in the store in a 10 foot wide by 5 foot high sign that hangs over the check-in counter. On the contract our service fee is located on the front, underlined and bolded to make sure it cannot be missed. Again, you signed this contract twice on two separate occasions. You have been paid for all the items that you sold with us. You have been paid based on the contract that you signed. You verified on the phone that you have now received all of your checks for the items that you sold with us. Over the phone you requested an additional $100 for the confusion over the terms of the contract. You stated that if you received an additional $100 that you would consider the situation resolved. I explained to you that after the ************* fees, we did not make $100 off of sale of your sewing machine. Because of that I cannot offer you what we did not make. I did offer you $50 over the phone, which you declined. I am sorry we could not come to a resolution.