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A BBB Accredited Business since
BBB has determined that CRC Concrete Raising & Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for CRC Concrete Raising & Repair include:
- 12 complaint(s) filed against business
Factors that raised the rating for CRC Concrete Raising & Repair include:
- Length of time business has been operating
- Response to 12 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||12|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Patricia J. Petersen, President Mr. Paul W. Petersen, Vice President
Number of Employees
Concrete Repair/Leveling Basement - Contractors Foundation Contractors Waterproofing Contractors Waterproofing Contractors Concrete Reinforcements Contractor - Decorative & Specialty Concrete Mud Jacking Contractors Poured Concrete Foundation and Structure Contractors (NAICS: 238110)
Alternate Business NamesViking Concrete Raising & Repair Inc
470 Keller Drive
Park City, IL 60085 Directions
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Complaint Trends - Last 3 Years
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
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Complaint: I signed a contract 11.15.11 for raising my front stoop and first step. The work came with a 4 yr warranty. During the fall of 2012 the stoop was sinking and I asked for an evaluation. I was told that the dry summer caused the problem and that I should wait a few months and they would call me back in the spring of 2013 to look at it. They never called. The problem persisted so I called again mid-July 2015 and was told I should email them pictures of the problem and that I would hear from them in 1-2 weeks. After getting no response, I called twice more over the next 2 weeks to check status...no reaction. When the work was performed in 2011 their address was 215A Industrial Lane, Wheeling IL XXXXX with a phone number of 847.808.7400 and an email address of email@example.com. When I call that number or look at that website it refers me to the current address and phone number in Park City, IL, with an email address of saveconcrete.com. I am in possession of all the original paperwork and can provide it on request. Someone named **** Print?? (can't read the signature) signed a Consumer Rights Acknowledgement Form and someone named Barry (can't read the last name) signed the contract. Don't remember payment method but may be able to find it. Thank you, ********* ********
Desired Settlement: The stoop began sinking less than a year after the work was done and has not returned to level since then. I would like a full refund of $753.00. At this point I am concerned about reprisal or attitude if they return to my house after I file this complaint.
Business Response: Initial Business Response /* (1000, 5, 2015/08/17) */ The customer is in process for an initial warranty look. We received the photos that start the process on 7/13/15. We are about 4 - 5 weeks out right now and have been for most of the summer. Once one of our consultants has visited the site and submitted his findings, the customer will be contacted with the result and next steps. For the initial warranty look, the customer does not need to be home. Should the initial visit result in a need to take the next step - drill in raised areas - the customer will need to be home and available. We will provide the details when we reach that point. As for the customer's comment about contacting us in 2012, without sending the requested pictures the paperwork does not get pulled and the process does not start. And, unfortunately, the customer did not contact us again until 2-1/2 years later. NOTE: We are very easy to find even though our address changed (we are now located in Park City - moved from Wheeling). The same phone number and e-mail address work as does the website address. Unless we hear differently, the customer will remain in process for the initial visit to take place this month (August). Initial Consumer Rebuttal /* (3000, 7, 2015/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Firstly, I was not complaining at all about the business being difficult to find. I was merely including all the information so that the file would have all the pertinent information. Secondly, CRC is trying to blame me for the first warranty call not being officially logged in 2012. When I called that fall, I was asked for my name, address and phone number and was told that I would be contacted in the spring of 2013 as a follow-up. I was not asked to send pictures. That was CRC's instruction to me...to wait. Thirdly, I was told in July by CRC that someone would get back to me in 1-2 weeks, not the 4-5 weeks turnaround you say is typical for this summer. And when I called back twice to ascertain when they might be getting to my property, my call was ignored. That is not good customer service. My concern about CRC promising to do the work now is that they will delay long enough to say that the warranty has expired. If the BBB can monitor the situation and ensure the work will be done properly I might consider letting CRC finish the job.
Problems with Product/Service
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Complaint: On Sept. 20, 2013 I contacted CRC and e-mailed pictures of my concrete slab that they raised was sinking again. The reason I chose this company was mainly for the warranty. We have exchanged about a dozen e-mails but I have had NO ONE come out and fix the work. Soon I am again going to get the excuse that they don't work in winter. The warranty is supposedly good for 5 full years. I either want the problem fixed or my $570.00 back.Thank you Product_Or_Service: concrete slab on driveway raising
Desired Settlement: DesiredSettlementID: Other (requires explanation) I would really like them to fix the work they did, and do it correctly this time or refund my money. The way it is now is not acceptable to me.
Business Response: Initial Business Response /* (4001, 20, 2015/02/20) */ see attached scanned document NOTE FROM THE BBB: Please provide a copy of your contract (all pages)and warranty document for our review. Those copies may be attached to your next response or faxed to XXX-XXX-XXXX. ***** ****** Assistant Manager-Home Services BBB-Chicago & Northern Illinois
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Complaint: I contacted Viking for concrete leveling of a side walk at my house at **** ****** in *********** *** leading from the city sidewalk to the stairs on the side of my house as the slabs close to the house were sunken in and water was pooling there. Viking originally proposed raising the entire side stair and sidewalk along the side of the house, but I did not agree to this, as the stairs were in fact settled, but were stable and shedding water away from the house. Viking then offered a2nd proposal to raise the side service walk from the city sidewalk leading to my side stairs. I signed a contract and after phone calls and e-mails back and forth the work was done after I e-mailed that my concern was that I wanted "the slabs being progressively raised toward the rear of the side service walk, where the sinking has been substantially worse". My concern was the pooling of water there. Viking did the work on December 10th, and after I examined the results after work in daylight on December 13th, I saw that the real slabs still sloped toward the house and that water was pooled there. I contacted ******, the salesman from Viking with my concerns, and followed up with pictures the next day. After a week with no response I sent follow-up e-mails to the general mail box for Viking. Still no response. On December 29th a representative from Viking called me and told my bill hasn't been paid. and that I would loose my "discount" of $105 if I didn't pay now. I asked about the problem I had e-mailed the company about and she had no idea that there was a problem. I then called ****** who was in the office to discuss the situation. ****** stated that he had already responded via voice mail and e-mail (which he did not), that he was looking at the e-mail he sent me and would forward it to me (which he did not), and that the company was aware there was a dispute (based on my conversation about paying, this was another lie). ****** placed the blame on me because I would not agree to all the work they wanted to perform. He stated they would correct the leveling but only if I agreed to get more work done. I do not want more work done. I do not want the side stairs raised. They are stable and not a problem. All I want is for the sidewalk leading to the stairs to shed water away to the front, and Viking's work did not fix that. I had made my intent clear early on that the work I requested was to progressively raise the slabs toward the back, which would cause the water to move away from the house. The salesman and the foreman both knew or should have known that the work performed would not correct this. Or at least ****** implied this after the work was done without fixing my problem. Had ******, the salesman of the foreman stated that the work would not correct the problem, I absolutely, certainly WOULD NOT have agreed to pay $595 so that I could have the same condition exist as before the work was done. I should not have to pay for Viking's employees errors, omissions, incompetence, or ignorance.
Desired Settlement: Correcting the grade on the slabs in question without additional cost to me, or being relieved of the $595 bill for unsatisfactory work.
Business Response: Initial Business Response /* (1000, 5, 2015/01/06) */ Unfortunately, because of the customer's own decisions not to do the recommended and necessary work to completely alleviate all of his problems, his current results are what he gets (and they are darn good results!). The work the customer approved (we provided a "Revised" contract that removed most of the areas that needed raising) was performed completely and correctly: - trip hazards were eliminated; uneven slabs straightened - back pitched slab leveled as much as possible without causing a dangerous situation ...And it all looks good! If we did or do what he is asking, we would create an unsafe condition. As it is, the step height from the slab to the first step is too low - we can't make it any worse. (NOTE: the customer decided NOT to raise the stairs and stoop slabs against our advice. We explained to him, if he raises the stairs - which have sunk over 4" - and stoops, this would give us room to raise the walk more and get it pitched away from the house. He did not approve the recommended/necessary work - we then had to provide a "Revised" proposal for less than 1/3 the cost.) We are happy to help the customer get the results he now wants but he needs to be realistic and do the recommended and necessary work (and pay for it). Otherwise he needs to be happy with the results he was charged for. I will hold his discount (which was not valid after 12/17/14) if he pays with a check prior to 1/15/14. After that, price goes back to "Regular Cost" and we will proceed as necessary to collect our money. Respectfully Submitted by: *********** ********, President Viking Concrete Raising & Repair, Inc. dba CRC Concrete Raising & Repair
Problems with Product/Service
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Complaint: Company fixed the crack at least 1 year ago. They have come out 2-3 more times to seal the crack again after it keeps leaking. The crack is still leaking and they are refusing to return my phone calls to come and fix their work.
Desired Settlement: For them to come and fix the problem.
Business Response: Initial Business Response /* (1000, 10, 2014/07/20) */ At this time, we are waiting for pictures indicating that water is leaking from the crack that we repaired. ****** was asked to provide pictures on 5/19/14 when she called and asked us to return for a "warranty". She then chose to contact her realtor to have him call us. He was advised that we need pictures and we explained why. He said he would explain things again to ******. I don't understand why ****** involved the BBB. On 5/8/13 we repaired 2 foundation cracks at ******'s home in **** ***** The one discussed in ******'s report was previously repaired by another company. After starting this repair by cleaning out the previously repaired crack, our technician discovered that is was an old repair where it was V'd out - where the wall was chipped away / destroyed. This was not visible upon initial inspection / pricing. This is a very difficult situation to repair because of the destruction to the wall. This type of repair is normally a much more expensive repair than charged to ****** because of the difficulty - extra time and materials. We did not charge ****** the additional cost although our contract calls for it. (See Terms and Conditions -" 6. This Agreement is based solely on the observations Contractor was able to make within the existing work area in its current condition at the time this Agreement was bid. If additional concealed conditions are discovered once work has commenced which were not visible at the time this Agreement was bid, Contractor will stop work and point out these concealed conditions to Owner. Contractor is entitled to reasonable additional compensation to cover the cost involved with those concealed conditions together with reasonable overhead and profit on same. Owner and Contractor agree to execute a change order for any such additional work.") At our discretion, we did not charge ****** the extra $200 we charge for these old style difficult previous repairs as she was a prior customer and a referral from a realtor friend and business partner. My reason for including all this in my response is to emphasize that we are a reputable and fair company that does excellent repairs. The problem from the beginning was the poor repair that was done by a different company. On 7/19/13 we returned for a "warranty" repair. We rely on our customers to watch and then mark where they see water coming from. We repaired the crack where ****** marked it. Note: we did not see any indication of water infiltration when we removed the epoxy. On 4/1/14 we returned again for a "warranty" repair. We again removed the epoxy covering the crack in the area that was marked by ******. Again, no indication of any water infiltration (but our tech injected the area anyway) but the tech noted an area on the wall- outside of the crack/area that we repaired - that had a hole with evidence of water leakage. For no charge, our tech repaired that hole in addition to doing a "warranty". Note: We repaired a new area, not under warranty, for free. This area is not a part of our contract and does not have a warranty. On 5/19/14 ****** called to ask us to return for a "warranty" repair. She was asked at this time to watch the crack and then when it is leaking to 1) mark it and 2) take pictures and send them to us. Her paperwork was put to the side as we were waiting for the customer to provide us with something - pictures in this case. She called to let us know she marked the crack, but no pictures were provided. On 5/30/14 ******'s realtor called to let us know that ****** was not happy. I returned the call on 6/2/14 and discussed everything above with him. (I let him know that the quality of our foundation repairs were the same as always - he has been referring us to his clients for years with excellent results), that ******'s repair was an old Midwest Waterproofing (probably) repair, and that all we need is pictures showing us the problem. He said he would talk to ****** and tell her to watch it, mark it, and send pictures. I thought that was the end of things until we received the pictures we need. Note: ****** was able to talk to a customer service rep whenever she called. No one is refusing to return her calls. She speaks to the appropriate person whenever she calls. Once we receive pictures that indicate where the leak is coming from, we can determine if a "warranty" visit is called for. Respectfully Submitted by: ******** J. ******** Initial Consumer Rebuttal /* (3000, 12, 2014/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The reason the tech does not see any evidence of water when he comes it because the company takes 4-6 weeks to come after they were called so it dries up by then. The leak looks exactly like it did from day one before they ever did any repairs, no better or no worse. I was never told by the company to submit pictures. What I was told by the receptionist was to mark the wall and she would call back with a date that the repair would be fixed. The only person I ever talked with was the receptionist. I asked to speak with a manager and was promised a call back which I never received. So, if I was truly given the appropriate person to speak with it would not have ever gone this far. I called the relator because I was hoping he could reach out to the company so I can get a response. He was never contacted by the owner, only the receptionist who seems to know very little about anything. The relator told me they were waiting for pictures which I was never informed about. At that point I have had enough of chasing this company to do the job correctly. This complaint was filed on 6/10/14 and the company took until 7/21 to give a response. This is very indicative of the way they respond to customer phone calls and shows how they much they care about fixing their mistakes. Given the other responses they have made to BBB complaints, the company is very good about giving excuses and blaming the customer for their insufficient work. After three attempts with no success I have no faith that this company will get the job done correctly. I would rather pay someone else to do the job right. Final Business Response /* (4000, 14, 2014/08/01) */ We stand by our previous response and the request for ****** to provide us with pictures. Providing pictures is standard procedure when asked to return for a warranty - especially when we have not had luck with a customer's representation of what is occurring with a problem crack/foundation repair. We have "warranty" repaired the areas that the customer indicated were leaking two times already; as that has not solved the problem according to the customer, we need to see what is going on when it is actively leaking. That is why the request for the pictures. On at least one occasion, the water was coming from an area not repaired by us (therefore not a warranty). We repaired that area anyway free of charge. To address some of ******'s accusations: 1) She discussed her issues with the appropriate customer service reps (we don't have "managers") and was treated professionally and appropriately. Her paperwork was appropriately placed in an open file while waiting for action from the customer (pictures in this case). Instead of a "he said, she said" scenario, I am asking ****** now to submit pictures as it appears she did not know we were waiting for them. Now she knows and I am hoping she will send us some. 2) I personally had a conversation with ***** ******** a Realtor that she had contacted about her "warranty" and a friend/business partner of our company. I had a nice conversation with ***** about the situation and about business in general. Not quite sure why ****** would accuse me of lying about that. Our conversation ended with ***** assuring me that he would talk to ****** and have her send pictures during the next rain / next time it leaked. ***** knows that I am an owner of the company so I don't know why he would tell ****** I was a receptionist?? 3) The "evidence of water" that our techs look for is not "water" but is efflorescence (a white chalky residue - when water evaporates the minerals stay behind). When we can't see the water, we look for evidence of water and this can sometime help us figure out what is going on. Note: Water enters a basement/crawlspace through 3 different ways - through a crack/hole/snap tie, etc; over the top of the foundation; through the cove joint or floor due to hydrostatic pressure. When we fix a crack as in this case, we warranty our repair only. We don't promise, contract or warranty a dry basement. So, it is imperative that we see what is actually happening before we provide further warranty visits. We don't want to mess with the integrity of a repair if the problem originates somewhere else. And we don't want to send a tech out for a problem that we don't handle (outside caulking between the foundation and house or drain tile repair or installation). Once again, if ****** would help us out here, we would be better able to help her solve her water problem. I am not sure why she is refusing to send us pictures when she is having her water problem. (Note: It is impossible for us to run to prospective or current customers' homes just at the time it is leaking. It is easy for a homeowner to snap and e-mail us a picture.) We have done thousands of crack repairs over the last 10 years and when we have had to request some pictures, we have received them without any negative comments or feedback. Respectfully submitted by: ******** J. ********, President Viking Concrete Raising & Repair, Inc.
Problems with Product/Service
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Complaint: On 5/21/2012 I had CRC raise 2 patio slabs. I paid invoice #2095 for $670 in form of a check and had confidence this company would do the work to at least last for a couple of years. Two weeks after the work was compltetd the concrete slabs began to sink, the company was informed and told me they would send a foreman out to review the situation. Per a follow up phone conversation I was told the foreman agreed it was sinking and they would perform warranty work, but they would not get to my house unless they had a job in the area they would have their equipment at. During repeated phone calls I was assured I was on top of the list for warranty work. I was told the ground had to settle before they would work on it. 2012 passed and now the summer of 2013 is gone and I have been ignored. I have sent emails to the organization with photos of the sinking patio. They would not even dignify themselves to a response. The sinking of the patio has caused rain and snow run off to funnel down the sides of the house foundation creating undo wear on concrete and sump pump system. I had the work done to eliminte that threat, but am in same place I was before I had their work done. In today's business world I cannot believe the unattentiveness and lack of concern I am experiencing.
Desired Settlement: I simply want the patio raised to where it is expected. The first time, they obviously did not spend enough time filling the void properly.
Business Response: Initial Business Response /* (1000, 10, 2013/11/05) */ To make a long story short, we are not responsible for re-raising concrete when our material and labor did not fail. Our warranty covers "all materials and labor" - "All materials and labor are guaranteed as specified in writing on front side of contract." On the front side of the contract we provide the number of years that the warranty is good - in most situations it is a 4-year warranty. Our warranty language is pretty standard as we, and most service providers, cannot warranty anything except what what we provide - materials and labor. We cannot and do not warranty against the worst drought since the late 1950s. What we have seen (and holds true in Mr. ****'s case too) is that our material is there, right under his concrete slab(s). Neither our material or our application failed. What failed was subsoil - all throughout Chicagoland (and the entire midwest) - and everything on top of it dropped including his concrete and our material right under it. This is someting that we cannot control and cannot and by contract do not warranty. The drought that affected us started in mid to late 2011, ran through 2012, and into 1/2 of 2013. It affected homoeowners and property owners throughout the state and throughout the country. If Mr. **** **** be patient, we are continuing to meet homowners at their homes to test - drill through their concrete to see if it was our material that failed or if our material is there and it was their subsoil that failed. As always, if it is our material that failed, we **** provide a repair that is covered by warranty. If not, any further repairs are at the homeownes' expense. And to be honest, we have not yet tested and found that our material failed. It is good strong stuff - a premium Portland cement slurry (3-1/2 bag mix). We wish that the drought did not happen and that homeowners including some of our customers did not suffer from the affects. But, this is out of our control. And, as an fyi, some say that the floods in April and June 2013 even made matters worse. It was a heck of a year. Respectfully, ******** J. ********, President CRC Concrete Raising & Repair Final Consumer Response /* (4252, 22, 2013/12/30) */ must move to arbitration Final Business Response /* (4000, 25, 2014/03/03) */ I respectfully request that the BBB and Mr. **** schedule this for review no later than 5/15/14 to give the weather time to warm up and the ground to thaw and return to normal. This **** give us time to do what we have offered in our previous responses - to take a good look at what has happened with Mr. ****'s patio and with our material. Prior to 5/15, we will arrange with Mr. **** to return to his home and drill through his patio at various sites to see what has happened and to determine if his problem is due to inadequate work by our company or if it is due to the condition of his property/subsoil. The present weather conditions and soil conditions do not allow for any investigation at this time. I feel that to proceed at this time with arbitration is preliminary and would not be good use of Mr. ****'s, the BBB's or our time. But, we will cooperate with whatever the BBB determines is the appropriate next step. Respectfully, ******** J. ********, President
Problems with Product/Service
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Complaint: 8-13-13 came in for warranty work during work cut electric line to hot tub which I just had run. Called owner ***** right away said was not responsible yelled at me and refused to assist. Once I could not take the yelling anymore I hung up.
Desired Settlement: Pay to repair what her company broke.
Business Response: Initial Business Response /* (1000, 9, 2013/09/13) */ On 8/13/13 I sent a crew out to do a "warranty" repair for **** although it did not qualify as a warranty per our contract. Without getting into why it was not a warranty, it is enough that we returned to his home for free to raise a portion of his patio that had settled due to the drought and then the floods. Both he and his wife were there watching the entire time the crew was there - first from outside then from inside the house (the guys could see them watching thru the patio door). Our contract is very clear and states "The buyer assumes the responsibility for any damages and/or repair costs to underground sprinklers, sewer lines, sump pump discharge, electric/gas/water lines and/or lights, garages, pools, etc. (Note: Contractor, if notified by the buyer of the location, direction, and depth, will take necessary precautions, best possible. However; contractor is NOT liable for repair.)" There is no way for us to know where an underground line is and **** knew that from when we were first out in 2011 and from the contract. **** and his wife watched our crew saw cut areas of his patio to free it up so it would raise. When they were through saw cutting, ****'s wife said something to **** and he raced out to inform the crew that they had cut through an electical line. It was almost as if it was a set-up. No word from either of the ******'s before or while they watched our crew chief saw cut their patio - just accusations after. They even gave our crew a tip ($30) for all their good work. **** called the office - I was out of the office but called him right back. I explained that our crew is happy to avoid areas that are pointed out to them - but that there is no way of knowing where an underground line is. I explained that the contract covers everything. He got very irate and insulting - said he didn't care what the contract said - that he was the customer and that we need to pay to have his line repaired. He again insulted our company and hung up on me. Should the BBB want a copy of our signed agreement and the wording that I typed above regarding underground lines, I would be happy to provide it. Thank you. ******** J. ********, President CRC Concrete Raising & Repair Final Consumer Response /* (3000, 11, 2013/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) We tipped on the front end being nice, but that has no baring on the fact they cut our electric line. I left before they even started the work so again more lies from this business owner only my wife stayed home and called me once they cut electricity. The owner of CRC yelled and swore at me when I asked her to just pay for the damage her crew did to my electric line. She keeps citing a contract but will not give me a copy, she said "I guess no contract we were never there" . Please get me copy of contract and if the contract I signed absolves them of liability I will will drop the subject. My requests still stands pay for the damages they did to my property, I had no idea they would use a saw to raise my concrete. It is sad people like this are in business and use lies to cover there teams mistakes. NOTE FROM THE BBB: Please provide a copy of the consumer's signed contract for our review. That copy may be attached to your next response or faxed to XXX-XXX-XXXX. Diana Mendez Assistant Manager-Home Services BBB-Chicago & Northern Illinois Final Business Response /* (4000, 16, 2013/10/10) */ I would be happy to provide the BBB with the signed contract with Terms and Conditions. I stand by my response dated September 13, 2013. **** and his wife knew we were coming to raise his patio and also knew that he had underground electrical lines. We are always happy to avoid drilling or sawcutting in areas marked by our customers. **** did not warn us, mark the areas to avoid or do anything to protect his electrical line. **** needs to take responsiblity. There is nothing we could have done differently in this situation and still provide **** with the service he wanted. I wish I undeerstood what he expected from us. I respectfully aske that the BBB put this to rest. Respectfully submitted by: ******** J. ********, President
Problems with Product/Service
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Complaint: Company raised a section of sidewalk that was sinking in June of 2011. Company stated there is a 4 year warranty on work. The sidewalk began sinking in 2012. Repeated calls were made to the company. Each time the person who answered the call took my name and number and said it would be forwarded to a supervisor who would return my call. Calls were never returned. Company said we should e mail photos of the sinking concrete to "move things along quicker". Photos were e mailed, but again no response.
Desired Settlement: Honor the warranty and come do the repairs.
Business Response: Initial Business Response /* (1000, 10, 2013/11/05) */ To make a long story short, we are not responsible for re-raising concrete when our material and labor did not fail. Our warranty covers "all materials and labor" - "All materials and labor are guaranteed as specified in writing on front side of contract." On the front side of the contract we provide the number of years that the warranty is good - in most situations it is a 4-year warranty. Our warranty language is pretty standard as we, and most service providers, cannot warranty anything except what what we provide - materials and labor. We cannot and do not warranty against the worst drought since the late 1950s. What we have seen over and over is that our material is there, right under our customers' concrete slab(s). Neither our material or our application failed. What failed was subsoil - all throughout Chicagoland (and the entire midwest) - and everything on top of it dropped including his concrete and our material right under it. This is someting that we cannot control and cannot and by contract do not warranty. The drought that affected us started in mid to late 2011, ran through 2012, and into 1/2 of 2013. It affected homoeowners and property owners throughout the state and throughout the country. If Mr. ******* will be patient, we are continuing to meet homowners at their homes to test - drill through their concrete to see if it was our material that failed or if our material is there and it was their subsoil that failed. As always, if it is our material that failed, we will provide a repair that is covered by warranty. If not, any further repairs are at the homeownes' expense. And to be honest, we have not yet tested and found that our material failed. It is good strong stuff - a premium Portland cement slurry (3-1/2 bag mix). We wish that the drought did not happen and that homeowners including some of our customers did not suffer from the affects. But, this is out of our control. And, as an fyi, some say that the floods in April and June 2013 even made matters worse. It was a heck of a year. we have thousands of customers under warranty and we will test anyone that feels they have a warranty repair. But, customers need to bear with us as we need to continue to do "paid work" as we test our customers repairs. This testing will go into Spring '14 as we are getting close to the end of our season now. Respectfully, ******** J. ********, President CRC Concrete Raising & Repair Final Consumer Response /* (4200, 16, 2013/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was never told that I did not need to call. Every single time I called, I was told that a "rep" who was "in the field" would return my call when they got back to the office. No one ever contacted me. NOTE FROM THE BBB: To confirm, the consumer's issues will be looked at at the open of your 2014 season? ***** ****** Assistant Manager-Home Services BBB-Chicago & Northern Illinois Final Business Response /* (4000, 18, 2013/11/07) */ We are happy to provide the consumer with the same service we provide all our customers with. Later this season or spring 2014, we will schedule a test to determine if our material failed or if the customer is having problems deeper down (in the subsoil). ******** ** ********
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Complaint: Occurred on 9/3/13. The crew from CRC did a good job raising the front stoop but neglected to tell me that they broke my water spigot! Hard to believe that they asked for payment without owning up to their mistake. I wrote the check for repair not realizing that they broke the water spigot. Good thing my husband noticed the water running when he got home from work as the ground was wet and was able to turn the water off from inside. I stopped payment on the check & will need to get an estimate to have the spigot repaired and advised CRC of same. A women called from CRC and was very rude, screaming at me on the phone. This needs to be resolved.
Desired Settlement: Cost of the repair (unknown) & cost to stop payment on the check ($35).
Business Response: Initial Business Response /* (1000, 5, 2013/10/06) */ This was resolved by giving the customer what she wanted with the promise that she would never ever call our office or contact us again. I don't know why she contacted the BBB since she got everthing she wanted! *** never planned on paying the what she owed to do her work. We finished her project in the afternoon and by 9 a.m. the next morning she put a stop payment on her check. She accused the crew of breaking a spigot (in her front yard) that they didn't use as it was turned off or broken (no water would come out). *** watched the crew first through her window and then was outside with them. They used the spigot in her back yard - not the one she accused them of breaking. She approved the job - everything was dry by the broken spigot. She lied about the spigot and when she got caught, she claimed that they did "internal damage" to the spigot that they didn't use. *** is not an honest or nice person. With the promise to go away and never contact us again, we allowed her to deduct $50 (for the spigot repair!) and $35 for the stop payment. We also absorbed our fee for the stop payment. All this on a small job. In summary, our crew did a terrific job raising her concrete, they went above and beyond spending time with her to help her determine how high the concrete should be raised to allow for her adding blue stone to the top, she watched the entire time without a word about any flooding or any broken spigot (because there wasn't one), she approved the job and the clean up. She slipped by telling me that the spigot was too close to her stoop (nothing to do with us) and that she had a problem the year before. She decided that she wanted to have us contribute to her repair that had nothing to do with us. Note: before even contacting us, she put a stop payment on the check. I respectfully ask the BBB to drop all this as she got everything she wanted. And I will stick by our agreement - she is forbidden to contact us ever again. ***** ******** Final Consumer Response /* (3000, 7, 2013/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from the business is not true. They did break the spigot when they tried to use it. Moreover, they did not tell me that they rendered the spigot inoperable when they raised the concrete; they shifted the concrete several inches too far to the left which caused the problem and I have pictures to prove it (see attached). They broke the spigot & it leaks with no way to turn it off except for the water shutoff valve in the crawl space. As it turns out the women who called from CRC and was very rude, screaming at me on the phone is the owner; she is not professional & is a liar. I did offer to settle with this firm so I could be done with this bad experience & move on. Incidentlly, the job they did was so poor, we have to replace the entire stoop. Final Business Response /* (4000, 12, 2013/11/05) */ I do not understand why this is still active. We did everything this customer wanted - just to get rid of her - and still she persists. We deducted the $50 she demanded for her repair (although we did no damage as you can see by the picture - we did not install the spigot or the stoop!); we deducted her $35 stop payment fee and we absorbed our stop payment charge from our bank. Please put end to this. Respectfully, ******** J. ********, President CRC Concrete Raising & Repair additional info from business: I am happy to provide the final e-mail to *** with her choices if you let me (the system isn't allowing me to attach). She chose option #2 and came to our office to deliver the check int he amount that "she" wanted to pay. Once again, let's put this to rest. *****
|10/29/2013||Problems with Product/Service|
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Complaint: On 8/5/13 CRC employees arrived at 11 a.m. and drilled four holes in stoop and two holes in ****. After several unsuccessful attempts to drill deep enough through the concrete to mudjack, the employees quit drilling. Employees then dug holes in the dirt beside the stoop in which to place jacks in an attempt to raise the stoop, but quit digging when they said they could not dig the holes deep enough. The holes were approximately four to six inches deep at that time. Employees then told us they could not raise the stoop or step because they could not drill deep enough or place their jacks to assist in the process. By this time, a steady rain had been falling for roughly 40 minutes. Employees then backfilled the drilled holes with a very small amount of concrete. No concrete went under the stoop or step, which is the only way mudjacking would have been successful. The signed contract states that CRC will "raise, pitch, and stabilize slabs as indicated with an "X" as best possible." The effort CRC gave could in no way be considered as best possible. It was minimal effort with insufficient tools and no raising, pitching, or stabilizing occurred. The stoop and steps did not move even one millimeter. There were simply six holes in them that were backfilled with concrete. The employees then packed their materials and left at 12:10 p.m.
Desired Settlement: Release of obligation to pay $545.
Business Response: Initial Business Response /* (1000, 9, 2013/09/13) */ The true story. CRC stabilized this customer's stoop and step although with the way it was poured (incorrectly) it would not raise. The customer seems to understand that all we can do is "raise, pitch and stabilize best possible" - read his complaint and his words. What he doesn't seem to realize is that we went above and beyond both the Best Management Standards/Specifications for Concrete Slabjacking (which we follow) and the industry norm (our competitors). First, the crew drilled and drilled (should have been 4-6 inches thick - and discovered that the standard drill bit was not long enough to get through the concrete (right there tells us and anyone that this was not poured right or to industry standards!!). They then got out the extra long drill bit and made it throught the concrete (about 4 feet thick instead of 4-6 inches!!) but found there was something underneath - they suspect either the customer's stoop was poured over an old stoop or it was poured over concrete blocks or bricks. They pumped as much slurry in as possible which stabilizes the stoop/step to prevent further sinking. They then took out Railroad jacks (again above and beyond) to try and jack the stoop up. Again what they found is that the stoop was so far down below grade that after digging down 2-1/2 feet, they still had not reached the bottom of the stoop. Again, extremely unusual - this stoop was poured incorrectly. Note: we came out to this customer's home - as we do all customer's - with crew and equipment (3 man crew, volumetrec mixer, utility truck) that we bill out at $500 per hour. We were there over an hour and the crew did everything possible to help this customer with his problem. His comments to the crew - "boy is that a lot of work for a step and stoop!" as he watched the entire time. When the crew finished, he refused to pay. After some phone tage, I spoke with the customer on 8/8/13. He said he shouldn't have to pay because HE did not know that his stoop was not normal - that it was poured incorrectly. I explained that we couldn't know either but we did the best we could with what he gave us - that it is stablized - and that we need to be paid for our work. I also tried to explain that an hour for us with an volumetric mixer, utility truck and 2 concrete raising crew members is a long time. We are able to do about 3 times the work in an hour compared to what a competitor/mudjacker could do, etc. He replied with "I will pay the bill and slam you on every site I can find". When I asked "Why?", he replied with "Go f-ck yourself, go f-ck yourself!" and slammed down the phone. He did not allow me to finish with what I was going to say. My next question to him was going to be "After all the hard work you witnessed, what do you think is a fair price?" just to start some kind of negotiation. But, after his behavior, I will never voluntarily talk to this man again or negotiate with him. He has not paid and the price is no longer the discounted price of $545. Per the contract, "All discounts if any will be forfeited if not paid within seven (7) days of the terms of payment. Company reserves lien rights on property until paid. No double discounts." The terms of the contract are "Balance due on completion". Mr. ****** owes us $641 plus "1.5% finance charge per month..." per contract. Respectfully submitted by: ******** J. ********, President CRC Concrete Raising & Repair Final Consumer Response /* (2000, 17, 2013/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Please send the document via email, if possible. I will get a check for $375 out soon. Final Business Response /* (4000, 15, 2013/10/09) */ I stand by my response dated September 13, 2013. Per contract, our Regular Cost to the customer is $641. The only thing I will do is this: if payment is recieved in our office no later than October 18th and with cash or check, we will only charge ****** for 45 minutes or $375. In addition, both parties will sign a document agreeing that CRC will not pursue any legal remedies or pursue further payment, neither party will discuss this further with anyone, and neither party will ever contact the other party again. This needs to be put to rest. If ****** is in agreement, he should contact us and we will provide the document for signature. Should ****** not agree, we will pursue payment in full with interest accruing. Respectfully submitted by: ******** J. ********, President
|9/3/2013||Problems with Product/Service|