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BBB Business Review

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BBB Accredited Business since

Superior Concrete Raising and Replacement

Phone: (815) 962-6245 229 W Shore Dr, Rockford, IL 61102 http://www.trustthetorch.com//superior_concrete_raising_and_replacement


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Description

Superior Concrete Raising and Replacement is a mudjacking and concrete-leveling company that specializes in raising and repairing damaged patios and walkways for residential homes. This contractor is located in Rockford, IL, and serves the surrounding suburbs including Belvidere, Byron, Caledonia, Cherry Valley, Davis Junction, Freeport, Loves Park, Monroe Center, Mount Morris, New Millford, Winnebago, Oregon, Pecatonica, Polo, Poplar Grove, Rochelle, Roscoe, Rockton, South Beloit, Stillman Valley, Marengo, and Timberlane. Services this company provides includes pressure grouting, sidewalk leveling/raising, slab jacking, patio raising-leveling, garage lifting/raising, driveway leveling-raising and concrete replacement. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Superior Concrete Raising and Replacement meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Superior Concrete Raising and Replacement include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Superior Concrete Raising and Replacement
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 31, 2005 Business started: 01/01/1978 in IL Business started locally: 01/01/1978
Type of Entity

Sole Proprietorship

Business Management
Mr. Wayne Hoyer, Partner
Contact Information
Principal: Mr. Wayne Hoyer, Partner
Business Category

Concrete Contractors Concrete Repair/Leveling Concrete - Restoration, Sealing & Cleaning Patio & Deck Builders Patio Builder Concrete - Prestressed Concrete Removal Poured Concrete Foundation and Structure Contractors (NAICS: 238110)

Alternate Business Names
Superior Concrete Raising
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.