BBB Business Review

Is this your Business?

Consumer Complaints

BBB Accredited Business since 10/04/1995

R A S Concrete, Inc.

Phone: (847) 249-4776

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
09/24/2012Problems with Product / Service
09/08/2014Problems with Product / Service | Read Complaint Details
X

Complaint
In April of 2013, we contracted to have R.A.S. Concrete, Inc to repair our sidewalk, and the area at our front door. The work was done and to our satisfaction. During this past winter, 2013-2014, a small portion of the area by our front door broke into pieces and came away from the house. I called R.A.S. and was told that he would come out & look at it. After he checked it, he said he would come by & repair it as soon as the weather got nice. He never called me to say when he would be out, or that the new work would never match last year's work. One day I came home and saw that he had been here and patched it up. The color is totally off & much darker, and it looks terrible! After calling him several times to try and reach a resolution, he called & said that it would never match & that he told that to me before he did the patching. This is completely untrue. If I had known that it would look so bad, I would have had him suggest another solution. In the interim, I had another company that was doing work in my neighborhood, look at the area. They told me that the entire area needs to be redone, otherwise it will never match. I then called ****, (RAS) again and asked if we could somehow resolve the situation. I also told him what the other company had said. He finally called me back, and his reply was that "we don't repair anything that Mother Nature causes". Let the other concrete company fix it since they can control the weather. He also left on the same message, that his friend always told him that if the "horse is dead" then just dismount. And he went on to say that's what he is doing!! He said he is walking away, & it's just not his problem. His attitude and rudeness and lack of follow-through is totally unacceptable.
Product_Or_Service: replacement of sidewalk & area in front of doo

Desired Settlement
We would like the area, that I described, replaced.

Business Response


Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not blame RAS for the concrete chipping due to the severe winter. I was never unhappy with the work. My complaint is about the fact that I was never informed as to when he would come and repair the crack, or that the color would never match. Had I been informed as to when he was coming to repair it and had I been told that the color would not match, I would have seen if we could have come up with another solution

Final Business Response

Industry Comparison| Chart

Concrete Contractors, Home Improvements

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.