Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Carl Johanson & Son Construction Co., Inc.

Phone: (847) 933-1709 Fax: (847) 933-1709 View Additional Phone Numbers 5135 Lee St, Skokie, IL 60077 http://www.cjandsonconcrete.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Carl Johanson & Son Construction Co., Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Carl Johanson & Son Construction Co., Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Carl Johanson & Son Construction Co., Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 05, 2000 Business started: 07/01/1948 in IL Business started locally: 07/01/1948 Business incorporated 01/13/1967 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

City of Chicago
121 N La Salle St # 604, Chicago IL 60602
cityclerk@cityofchicago.org

Type of Entity

Corporation

Business Management
Mr. Carl Johanson, President Mrs. Susan Johanson, Administrative Assistant
Contact Information
Principal: Mr. Carl Johanson, President
Business Category

Concrete Contractors Excavating Contractors Mason Contractors Concrete - Stamped & Decorative Concrete Reinforcements Concrete Breaking, Cutting, Sawing Poured Concrete Foundation and Structure Contractors (NAICS: 238110)


Additional Locations

  • 5135 Lee St

    Skokie, IL 60077 (847) 933-1709 (773) 561-1879

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/10/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Signed contract with company on 4/21/15 for work to begin on 5/6/15. Called to cancel because their truck driver did not come to work. Rescheduled for 5/11/15. Did not show up or call on 5/11/15. Called company two times and left messages. Call has not been returned by company as of today's date, 5/16/15.Business office address listed is a one family home in ******* so there was no one there that was available to help either.

Desired Settlement: DesiredSettlementID: Other (requires explanation) Complete work in a timely manner, by June 7, 2015. Company should notify us when they will begin work and what days they will be working. If the company no longer wishes to honor the signed contract we would like a notarized, signed letter releasing us from the original contract that was signed on 4/21/15.

Business Response: Initial Business Response /* (1000, 5, 2015/05/28) */ Simply a lack of communication. I should have kept them better informed of our schedule. The first phase of the work was completed last week. I am waiting for permit for the second phase. Initial Consumer Rebuttal /* (2000, 7, 2015/06/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Carl Johanson & Son Construction Co., Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)