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BBB Business Review

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BBB Accredited Business since

InfoSec Institute, Inc.

Phone: (708) 689-0131 Fax: (708) 689-0181 7310 W North Ave Ste 4D, Elmwood Park, IL 60707 http://www.infosecinstitute.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

InfoSec Institute, Inc. is a computer training company which provides a variety of different courses for computer skills and training for individuals and groups, including government officials.

 

 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that InfoSec Institute, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for InfoSec Institute, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 7 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

1 Customer Review on InfoSec Institute, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: April 10, 2007 Business started: 01/01/1998 in IL Business started locally: 01/01/1998 Business incorporated 03/31/2004 in IL
Type of Entity

Corporation

Business Management
Mr. Adam Behnke, Sales Manager Ms. Lori Aiello
Contact Information
Principal: Mr. Adam Behnke, Sales Manager
Business Category

Computers - Training Training Programs Computer Consultant Computer Training (NAICS: 611420)

Service Area
This company serves a national audience through its online component, as well as customers in the western suburbs and the west side of Chicago, including the communities of River Grove, Franklin Park, Melrose Park, Stone Park, Maywood, Bellwood, Forest Park, River Forest, Oak Park, Norridge, Schiller Park, Northlake, Berkeley, Broadview, Westchester, Hines, North Riverside, Dunning, Montclare, Belmont Cragin, and Harwood Heights.
Products & Services

Courses and services available include hacking and pen testing, forensics, reverse engineering, security certification, IT audit, secure coding, information assurance, virtualization, Linux, project management, security awareness, application training, database training, and developer training.


Customer Review Rating plus BBB Rating Summary

InfoSec Institute, Inc. has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.