BBB Business Review

Is this your Business?

Consumer Complaints

BBB Accredited Business since 12/01/2011

Memory Suppliers, Inc.

Phone: (800) 979-9707Fax: (847) 972-2630

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
10/11/2013Problems with Product / Service | Read Complaint Details
X

Complaint
July 21, 2013 ordered 2 memory cards
Item: ****
Part No.******
Prod name: ******* 128mb ********** card
Order #:***********************
Received cards July 26,2013 via **** but they are not what we need. Paid $94 via debit card. July 29, 2013 Went back to same website and filled out return/refund section and got no reponse. Aug. 5th Called the phone # listed on the website ************( and were told this is a separate company and we must fill out the complaint online. Did so again still no response.

Desired Settlement
Will ing to accept the correct cards as replacements or a refund of the purchase price.

********************************************************************************************************************************************************************************************************************

Customer understands that Memory Suppliers was not the company that sold the product (the confusion resulted from Memory Suppliers website referring customer to*************** for the product). As ************** is no longer in business, Memory Suppliers offered to take care of customer for his loss.

Issue has been resolved. ************ has been sent to cover the $94. Memory Suppliers allowed customer to keep original product to make up for inconvenience.

**************** Marketing Manager

Industry Comparison| Chart

Computers - Supplies & Parts, Online Retailer, Promotional Products, Promotional Products - Non-Wearable, Computers Hardware, Software & Services, Electronic Equipment & Supplies - Dealers, Image & Graphics Printing

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.