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BBB Business Review

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BBB Accredited Business since

IPMedia Holdings, Inc.

Phone: (847) 205-5200 Fax: (847) 556-0182 View Additional Phone Numbers 55 E Hintz Rd, Wheeling, IL 60090

BBB Business Reviews may not be reproduced for sales or promotional purposes.


IPMedia Holdings, Inc., also known as CustomUSB, is a computer supplies company which sells customized USB drives for businesses seeking to represent their brand. This company serves a national audience as well as customers throughout the Chicagoland area, including in Arlington Heights, Buffalo Grove, Roselle, Rosemont, Deerfield, Elk Grove Village, Gurnee, Libertyville, Schaumburg, Des Plaines, Mt Prospect, Prospect Heights, Rockford, Crystal Lake, Tinley Park, Oak Park, Park Ridge, Evanston, Skokie, Niles, Wilmette, West Chicago, Wheaton, St Charles, Mundelein, Palatine, Joliet, Aurora, Carpentersville, Bloomingdale, and Burlington. Products available from this company include a variety of customized USB drives, which can be created from metal, wood, or plastic, and can be also be capless USB drives, USB pens, credit card drives, or smart print removable USB drives. The company also sells unique USB drives directly to consumers, which includes headphones, USB drives, and phone accessories.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that IPMedia Holdings, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for IPMedia Holdings, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on IPMedia Holdings, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 26, 2002 Business started: 02/01/2004 Business started locally: 02/01/2004 Business incorporated 08/24/2005 in IL
Type of Entity


Business Management
Mr. Bill Polich, CEO
Contact Information
Principal: Mr. Bill Polich, CEO
Number of Employees


Business Category

Computers - Supplies & Parts Computers - Programming Internet Shopping Computers - Wholesale & Manufacturers Electronics Stores (NAICS: 443142)

Alternate Business Names
CustomUSB FlashMemoryStore

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.