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Phone: (800) 960-6507 Fax: (847) 678-5092 10265 Franklin Ave, Franklin Park, IL 60131
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for eParts and More include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Jodi Ortiz, Operations Manager
Computers - Supplies & Parts Electronics Stores (NAICS: 443142)
THIS LOCATION IS NOT BBB ACCREDITED
10265 Franklin Ave
Franklin Park, IL 60131 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I purchased 6 Droll Yankee bird feeders from EPARTS AND MORE INC for the price of $63.44. They shipped one bird feeder which they list for $27.00 When I called to request the remaining 5 feeders from my order, I was told that: 1. Amazon made an error in offering the 6 for $63 and 2. They only had one in stock when they accepted my order for 6. Also, they currently list 6 available for $200 BAD BUSINESS. NO RESOLUTION OFFERED OTHER THAN RETURN THIS ITEM
Desired Settlement: I want the remaining 5 bird feeders shipped free of charge which is what I ordered and for which I have PAID IN FULL.
Business Response: Initial Business Response /* (1000, 5, 2014/11/13) */ Contact Name and Title: ********** Contact Phone: ************ Contact Email: ********************** Good morning, The customer contacted us in reference to receiving qty 1 of her order and not qty 6. Upon researching it was discovered that there was a catalog error on the ****** listing. We listed and were selling 1 at the price listed as the title clearly indicated. However, if you were to scroll further down in the listing, ****** has the Package qty listed as 6 which is how they are sold and packaged directly from the manufacturer. Due to this error, we immediately provided the customer with a prepaid return label and have requested that she return the item so that we may issue her a full refund of her purchase price. We are truly sorry for the inconvenience and will promptly issue a refund to the customer upon return of the item. Thank you for your assistance regarding this matter.
Problems with Product/Service
Read Complaint Details
Complaint: Ordered from Amazon, it was filled by eparts and more and shipped by **********. The wrong part arrived. ****** sent me to ******* ***** at eparts and more and their 800 number is not responsive during business hours offering only a call back option that I never received. Their On-Line return system is Not functional providing only an infinite number of numbers that have to be entered at the bottom of the form to verify identity. I know I didn't type the number wrong 75 times in a row. They were paid for shipping and handling and the box is unopened. So charging 20% to restock when this was not apparent at the time of the order is unfair, but I assume all I can do is to try to let the world know not to do business with this company in the future, and just learn a $100 lesson the hard way. Corsair Vengeance Performance 8GB DDR3L ******* PCX XXXXX Laptop Memory Kit ***************** The above was the part description on Amazon with no mention of two 4g modules rather than 1 8gb module. I ordered 1 8gb module and received 2 4gb modules. I have already re-ordered from a reputable company and wish only to return the product and get my money back.
Desired Settlement: Return the product at my expense for a full refund. While I DO NOT think this order error was my fault, I do expect at least the 84.99 product cost to be refunded and fell a reputable company would refund the entire amount.
Business Response: Initial Business Response /* (1000, 5, 2014/09/08) */ Good afternoon, We are writing a response in reference to Case ********************************** ********** purchased memory via an Amazon listing which we ultimately had filled. ********** listed in his complaint the memory purchased, however, he did leave out the detail in the title indicating that the memory he purchased was (2X4GB) and not (1X8GB) of memory. Here is the exact link: http://www.amazon.com/gp/product/********** ********** received the memory and then requested an RMA to return which was authorized on 9/7/14 at which time ********** was informed that his RMA has been authorized and that a 20% restocking fee would apply as per our listed Return Policy on Amazon. Here is a copy of the Return Policy: Return Policy Products sold by PC Parts Depot are supported by our Standard 30 Day Return Policy unless otherwise indicated. All media and software are not exchangeable/refundable under any circumstance. Also, note that all toner or ink cartridge of any kind as well as any consumable item, may not be returned unless factory sealed. Items may be returned within 30 days of the original invoice date for a replacement (if available) or refund. There is a 20% restocking fee that will apply to all returns unless the item received was incorrect or materially different than the listing, damaged, or defective. Customer is responsible for all return shipping charges. Please note that shipping and insurance charges will not be refundable under any circumstance. All returns require an RMA (Return Merchandise Authorization) number. You may request an RMA number through Amazon. We will respond to your request within 1 business day with an RMA number and the return shipping instructions. Please note that due to the time constraints to file a shipping damage or loss claim, all shortages, missing or damaged items must be reported within 48 hours of receipt of product or estimated delivery date of product. Further addressing **********'s complaints of no return phone calls; yes, we did receive three messages from ********** on Friday, 9/5/14, all of which were received after our normal business hours. We have not returned the customer's call at this point as he clearly indicated in his voice mails that if we did not call him back on Friday, he would not be available and that he sees that we have an A+ BBB rating and he would be sure to change that. In reviewing this customer's order, we are confident that we have provided excellent service in shipping the order and in our response time to his RMA and his email communication. Furthermore, we do not see any errors in the listing for the item that the customer ordered. We feel at this point that the customer is simply unhappy with our return policy which is listed on the Amazon website and available for all consumers to view prior to making a purchase. We would like to thank you for your help regarding this matter. Sincerely, ********************************