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BBB Reliability Report for

MicroSmarts LLC


A BBB Accredited business since 08/01/2009.

BBB Rating A+

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BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Find out more about MicroSmarts LLC:

Arrow BBB Accreditation
Arrow BBB Rating
Arrow Business Contact and Profile
Arrow Customer Complaint History
Arrow BBB Program Participation
Arrow Government Actions
Arrow Advertising Review
Arrow Industry Tips
Arrow BBB Copyright and Reporting Policy

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BBB Accreditation

MicroSmarts LLC has been a BBB Accredited business since August 2009. This means it supports BBB's services to the public and meets our BBB Accreditation standards.


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BBB Rating for MicroSmarts LLC

Based on BBB files, MicroSmarts LLC has a BBB Rating of A+ on a scale from A+ to F.

Click here for an explanation of BBB Ratings


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Business Contact and Profile for MicroSmarts LLC

Name: MicroSmarts LLC
Phone: (708) 748-7558
Fax: (708) 748-7952
Address: 700 Commerce Dr Ste 500
Oak Brook, IL 60523-8736
Yahoo Map
Website: www.microsmartsllc.com
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http://www.no-trace.org/
http://www.speeditupultimate.com/
http://www.pcdigitalsafe.com/
http://www.pc-checkup.net/
Original Business Start Date: January 1993
Principal: Mr. Bernard Ferguson, CEO
Customer Contact: Mrs. Rhonda Terry, VP - (708) 748-7558
Email Address:
Type of Business: Computers Software & Services
BBB Accreditation: MicroSmarts LLC is a BBB Accredited business.

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Customer Complaint History for MicroSmarts LLC

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 3 complaints about MicroSmarts LLC in the last 36 months, our standard reporting period. Of the total of 3 complaints closed in 36 months, 0 were closed in the last year.

Sales Practice Issues 
  Resolved 
    1 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
 
Refund or Exchange Issues 
  Resolved 
    1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
 
Issue Not Defined
  Resolved 
    1 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
 

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BBB Program Participation

This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.

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Government Actions

BBB has no information regarding government actions at this time.


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Advertising Review

BBB has no information regarding advertising review at this time.


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Industry Tips

Computer Industry tip

It is recommended that consumers check out the company which they are interested in doing business with before purchasing computer equipment, be it a retail store or a mail order company. If possible, research the quality, capability, and features of the given product, both hardware and software. It is essential to review and understand warranties prior to purchase, as many computer and software companies have only a limited refund and exchange policy. Often it is 30 days, with some firms offering as little as 14 days.

When dealing with a mail order company, it should be kept in mind that shipping costs are usually the responsibility of the consumer, with a 15-20% restocking fee if the product is returned. Buyers should always keep a copy of the order form and other documentation about the company. Upon receipt of the product and unpacking, check the physical order against the original purchase order, not the invoice, immediately. If there are any problems, consumers should report them as indicated in company paperwork. Often the original contract of sale will contain very specific directions that must be followed, and if the buyer does not adhere to them, few remedies are available.


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BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with MicroSmarts LLC, please let them know that you contacted BBB for a BBB Reliability Report.

ID: 33004110
Report as of November 22, 2009 12:46
Copyright© 2009 Better Business Bureau


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