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BBB Business Review

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BBB Accredited Business since

Lapin Systems, Inc.

Additional Locations

Phone: (847) 328-9945 Fax: (847) 328-9916 832 Dempster St., Evanston, IL 60202 View Additional Email Addresses http://www.lapin.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Lapin Systems, Inc. is an Apple Premium Service Provider and is authorized to repair Apple Macintosh computers, iPads and most other Apple-branded products, both in and out of warranty.  We are authorized to provide AppleCare warranty repair service.  We are the only Apple Premium Service Provider (Apple's highest level of relationship with an independent repair organization) within a 200 mile radius of Chicago.

Lapin does not sell computers.  We do not service iPhones.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lapin Systems, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Lapin Systems, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Lapin Systems, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 25, 2003 Business started: 02/01/1995 in IL Business started locally: 02/01/1995
Type of Entity

Corporation

Business Management
Mr. Roger Knuth, President Mr. Jeff DeNapoli, Director of Operations
Contact Information
Principal: Mr. Roger Knuth, President
Business Category

Computers - Service & Repair Computers - Networks Computer and Office Machine Repair and Maintenance (NAICS: 811212)

Products & Services

Lapin Systems, Inc. sells the following brand(s): Apple

Method(s) of Payment
VISA, MasterCard, Discover, American Express and cash.
Refund and Exchange Policy
We stand behind all repairs and offer a one-year warranty on parts and 90 days warranty on service.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.