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BBB Business Review

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BBB Accredited Business since

Agile Tech Solutions, LLC.

Phone: (312) 836-3726 401 N Michigan Ave STE 1200, Chicago, IL 60611 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Agile Tech Solutions is a computer repair company which services, maintains, and repairs computers for individuals and companies. Located in Chicago, IL, this company serves individuals throughout the Midwest and nationally, as well as internationally, as the company is based primarily online and uses an online chat program to do the majority of its services. Secure connections are used to connect to the client's computer and solve the problem; hardware issues are directed to the manufacturer and only software issues are solved at this location. The business was formed in 2012.

This company solves software problems for a variety of technical problems, including software on computers, printers, and wireless networks. Products with which they work include Dell, HP, Toshiba, Mac, Lenova, Asus, Acer, routers, printers, antivirus programs, Internet Explorer, printers, Pogo Games, QuickBooks, and HP Printers. Their technical support team receives refresher courses in all of the software and products with which they work in order to ensure that they are competent in all aspects of the latest technology, and the company has a research and development department, which allows them to develop new ways to solve problems and find solutions to issues in faster, less intensive ways than before. Their services are available 24 hours a day, seven days a week.

Visit the website for Agile Tech Solutions to learn more about the services they offer, read their frequently asked questions, use their free troubleshooting services, and contact one of their representatives for help with a technical or software issue.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Agile Tech Solutions, LLC. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Agile Tech Solutions, LLC. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 46 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

46 complaints closed with BBB in last 3 years | 33 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 2
Delivery Issues 6
Guarantee/Warranty Issues 2
Problems with Product/Service 26
Total Closed Complaints 46

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Agile Tech Solutions, LLC.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 7

Additional Information

BBB file opened: September 10, 2013 Business started: 10/01/2012 Business started locally: 10/01/2012 Business incorporated 10/01/2012 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Arun Berry, Owner
Contact Information
Principal: Mr. Arun Berry, Owner
Number of Employees


Business Category

Computers - Service & Repair Computers - Sys Designers & Consult Computers - Programming Computer Facilities Management Services Computers - Disaster Recovery Computer and Office Machine Repair and Maintenance (NAICS: 811212)

Customer Review Rating plus BBB Rating Summary

Agile Tech Solutions, LLC. has received 3.83 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.