BBB Accredited Business since

The Asyst Communications Co., Inc.

Phone: (847) 816-8580 Fax: (847) 816-8581 View Additional Phone Numbers 39 Crestland Rd, Vernon Hills, IL 60061

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The Asyst Communications Co., Inc. is a software and hardware company which makes assistive devices for individuals with disabilities, teachers, and other individuals, most notably their ChatterVox device. Located in Vernon Hills, IL, this company serves communities throughout the Chicagoland area, including Deerfield, Lake Forest, Evanston, Rolling Meadows, Arlington Heights, Libertyville, Joliet, Naperville, Elgin, Rockford, Mundelein, Crystal Lake, Grayslake, Round Lake, Winthrop Harbor, Skokie, Schaumburg, Hoffman Estates, Buffalo Grove, Carol Stream, Wheaton, Oak Park, Carpentersville, Highland Park, Wheeling, Palos Hills, and Midlothian. The company was formed in 1985.

This company creates assistive technology, including their ChatterVox device, which is a wearable amplifying headset and speaker which teachers, businesspeople, instructors, and the disabled can use to prevent strain on their voice and be heard. It is used by the guides at the Statue of Liberty as well as teachers, music instructors, businessmen and women, and other individuals across the United States in order to avoid damaging their vocal cords through overuse or the formation of voice nodules because of shouting to be heard over background noise. The system consists of a microphone on a headset, which is attached to a speaker which is strapped around the wearer's middle like a fanny pack. The system can be charged overnight and holds a charge for 14 hours. It is lightweight and portable, making it suitable for use in a classroom, professional, or everyday setting.

Visit the website for The Asyst Communications Co., Inc. to learn more about their ChatterVox device and to order one of their devices for personal or professional use.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Asyst Communications Co., Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Asyst Communications Co., Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Asyst Communications Co., Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 28, 2006 Business started: 12/04/1985 Business started locally: 12/04/1985 Business incorporated 09/14/1990 in IL
Type of Entity


Business Management
Mr. Steve Wells, President/Owner
Contact Information
Principal: Mr. Steve Wells, President/Owner
Number of Employees


Business Category

Computers Hardware, Software & Services Data Communications Equipment & Systems Amplifiers Telecommunications Equipment - Disability Computer and Computer Peripheral Equipment and Software Merchant Wholesalers (NAICS: 423430)

Alternate Business Names
Asyst Company

Additional Locations

  • 39 Crestland Rd

    Vernon Hills, IL 60061 (888) 888-9060 (847) 816-8580


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/10/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I purchased ************ amplification system in the fall of **** following vocal cord surgery. In ***************** my*********** amplifier system broke. The box it came said to return it to ***** for repairs, so in the spring of***** I sent it in for repairs. I was told it couldn't be repaired and that I would need to order a new one. T*********************************** ****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** Please help me to either get back the old system or receive a refund for the system that was not returned to me. ***********************

Desired Settlement: I want my broken product back or a replacement so I have spare parts, if my new one breaks. Especially since they are unable to repair the product as stated on the original packaging.

Business Response: Initial Business Response /* (1000, 5, 2014/03/05) */ As ********** had requested we have returned her old broken*********** amplifier along with the neoprene "sport-pack" cover as well as the batteries. The *** tracking number is ******************* We apologize for any inconvenience. In the future if you need any help please don't hesitate to contact our toll free customer service line directly ****************** Thanks and have a great day. Final Consumer Response /* (2000, 7, 2014/03/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their response. I received my products back. I do not understand why it took over six months to accomplish this.