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BBB Accredited Business since

Quatrro Inc

Phone: (630) 332-8094 1850 Parkway Pl SE  Ste 1100, Marietta, GA 30067 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Quatrro Inc, also known as Qresolve, is a technical support company which provides assistance for consumers seeking remote assistance with a variety of electronic devices. This company serves an international consumer base as well as those throughout the Chicagoland area, including those in Evanston, Skokie, Niles, Carpentersville, Highland Park, Buffalo Grove, Deerfield, Orland Park, Great Lakes, Lake Bluff, Midlothian, Blue Island, Palos Park, Arlington Heights, Mt Prospect, Prospect Heights, Carol Stream, Lombard, Downers Grove, and Rolling Meadows. Services available from this company include computer and desktop support, laptop support, malware and virus removal, email support, mobile and tablet support, operating system assistance, CD and DVD burning, compression and ZIP file assistance, multimedia support, MS Office support, and peripheral support.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Quatrro Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Quatrro Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Quatrro Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 3
Negative Experience 0
Total Customer Reviews 3

Additional Information

BBB file opened: January 15, 2013 Business started: 04/21/2006 Business started locally: 04/21/2006 Business incorporated 02/25/2011 in IL
Type of Entity


Business Management
Mr. Shyam Sundar Vaidhyanathan, Principal Officer Mr. Sunil Gujral, President
Contact Information
Customer Contact: Elizabeth Pulamte, Lead - Account Management
Principal: Mr. Shyam Sundar Vaidhyanathan, Principal Officer
Business Category

Computers Hardware, Software & Services Computer Business Services Computer Networks - Wired Computers - Service & Repair Computers - Training Computers - Network Security Computer and Computer Peripheral Equipment and Software Merchant Wholesalers (NAICS: 423430)

Alternate Business Names Quatrro Direct LLC Quatrro FPO Solutions Quatrro Global Solutions

Customer Review Rating plus BBB Rating Summary

Quatrro Inc has received 4.34 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.