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BBB Business Review

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BBB Accredited Business since

Computer Solutions & Services

Phone: (708) 755-4905 3218 Chicago Road, Suite A, Steger, IL 60475

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Computer Solutions & Services is a computer hardware and software repair company which provides troubleshooting and repair services for residential and commercial customers. This company serves the southern suburbs of Chicago, including South Chicago Heights, University Park, Sauk Village, Chicago Heights, Olympia Fields, Crete, Lynwood, Matteson, Willowbrook, South Holland, Thornton, Glenwood, Homewood, Flossmoor, Lansing, Monee, Richton Park, Harvey, Riverdale, Frankfort Square, Posen, and Beecher. Services available from this company include antivirus assistance, reloading operating systems, hardware and software upgrades, hardware and software repairs, and training.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Computer Solutions & Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Computer Solutions & Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Computer Solutions & Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 08, 2004 Business started: 07/01/1981 Business started locally: 07/01/1981
Type of Entity

Sole Proprietorship

Business Management
Mr. Marlon Sampson, Owner Annita Sampson, Office Manager
Contact Information
Principal: Mr. Marlon Sampson, Owner
Number of Employees


Business Category

Computers Hardware, Software & Services Computers - Cable & Installation Computers - Disaster Recovery Computers - Networks Computers - Rooms - Installation & Equipment Computers - Service & Repair Computers - Sys Designers & Consult Computers - Programming Computers - Training Web Design Computers - Network Security Computer Consultant Computers - Dealers Computers - Supplies & Parts Computer and Computer Peripheral Equipment and Software Merchant Wholesalers (NAICS: 423430)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.