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BBB Accredited Business since

PCNation

Phone: (847) 504-3000 Fax: (847) 400-5277 View Additional Phone Numbers 500 Central Ave, Northfield, IL 60093 View Additional Email Addresses http://www.pcnation.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

PCNation is more than just a virtual storefront - We are one of the nation's leading direct dealers of technology solutions to small and midsized businesses, government and educational institutions, and consumers. For 20 years we have provided over more than 100,000 customers with a comprehensive selection of information technology products and solutions at competitive prices. Every order is reviewed and processed by one of our professional account managers. We carry more than 100,000 items that are shipped from one of twenty nationwide distribution centers including our corporate headquarters, retail showroom and distribution center in Northfield, Illinois.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that PCNation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for PCNation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on PCNation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 05, 1998 Business started: 03/01/1996 in IL Business started locally: 03/01/1996 Business incorporated 03/05/1996 in IL
Type of Entity

Corporation

Business Management
Mr. Arland Shelist, VP of Operations
Contact Information
Principal: Mr. Arland Shelist, VP of Operations
Business Category

Computers - Dealers Computer Printers Sales & Service Computers - Supplies & Parts Computers - Service & Repair Printers Computer and Computer Peripheral Equipment and Software Merchant Wholesalers (NAICS: 423430)

Alternate Business Names
Officenation, Inc.

Customer Review Rating plus BBB Rating Summary

PCNation has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.