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GearXS, Inc.

Phone: (800) 438-7516 Fax: (800) 438-7630 105 E Oakton St Unit A, Des Plaines, IL 60018 View Additional Email Addresses http://www.gearxs.com


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Description



GearXS, Inc, is an internet shopping company which sells a variety of products directly from the manufacturer. Located in Des Plaines, IL, this company ships across the United States as well as to locations across Illinois, including Naperville, Roselle, DeKalb, Aurora, Rockford, Bolingbrook, Evanston, Crystal Lake, Plainfield, Justice, Lake Forest, Rolling Meadows, and Wheeling. The company has been business for over 10 years.

This company sells a large selection of different products from companies such as Wet Seal, Miller High Life, Rampage, Hanes, Asus, Netgear, and Linksys. Categories of product include apparel, cables, cell phone accessories, computer cases, computers and laptops, digital cameras, drives, CDs and DVDs, electronics, external enclosures, flash memories and readers, gadgets, gaming and gaming accessories, input devices, jewelry, memory, monitors, motherboards, networking, power supplies, servers, software, speakers and headsets, storage, toys, web cams, winter accessories, home accessories, and flags. Many of the products can be found for over half of their regular retail price, and there are sections for products under $5, $10, and $20. There are weekly and daily featured deals, Certain products include free shipping, and all products are tax free if being shipped to a location outside of Illinois. Products include coolers, socks, knives, gaming consoles, jewelry, screwdriver sets, luggage, skirts, headsets, remote controls, showerheads, flashlights, earbuds, Breathalyzer devices, and sheet sets.

Visit the website for GearXS to learn more about their shipping and handling policies, learn how to become an affiliate or sell to the website, and browse their inventory of reduced price products.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that GearXS, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for GearXS, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 83 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

83 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 3
Delivery Issues 2
Guarantee/Warranty Issues 17
Problems with Product/Service 53
Total Closed Complaints 83

Customer Reviews Summary Read customer reviews

22 Customer Reviews on GearXS, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 20
Total Customer Reviews 22

Additional Information

BBB file opened: June 08, 2010 Business started: 08/01/2000 Business started locally: 08/01/2000 Business incorporated 05/25/2010 in IL
Type of Entity

Corporation

Business Management
Mr. Rafael Yitzhaki, President/Owner
Contact Information
Principal: Mr. Rafael Yitzhaki, President/Owner
Business Category

Computers - Dealers Computers - Supplies & Parts Video Games - Dealers Computers Hardware, Software & Services Internet Shopping Home Electronics Computer and Computer Peripheral Equipment and Software Merchant Wholesalers (NAICS: 423430)

Alternate Business Names
GearXS.com

Customer Review Rating plus BBB Rating Summary

GearXS, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 105 E Oakton St Unit A

    Des Plaines, IL 60018

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/28/2016 Problems with Product/Service | Complaint Details Unavailable
4/27/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: GEARXS states they have a 100% satisfaction guarentee they also state on their website and also states a restocking fee of 15%-20% of the product price. (http://stores.****.com/GearXS/Policies) The 20% is directly from their website. There was a mix up with the shipping address and the products i bought were retunred to them by the mail service. When I contacted them about sending the package to the corrected address or giving me a refund they told me it would be a flat rate of $10.97 for either option. Seeing as my total order came to the amount of $34.98, per GEARXS policy the restocking fee at most should be $6.99. This flat fee is no where on either website and would advise all consumers to shop elsewhere. Also one of the products I purchased has numerous complaints on their **** feedback page of selling low quality and falsely advertised products (Bamboo fiber bedding that is actually ultra thin cotton; I saw these complaints after I purchased the product) I am currently waiting to see how this situation is resolved before I leave a review. My complaint is solely for the company not adhering to their own policies and customer satisfaction guarantee. I highly would not recommend this business currently.

Desired Settlement: Adhere to your own policies or give me a full refund. My purchase was an agreement to your policies AS STATED on your web store.

Business Response:

Hello ******, 

 

Thank you for contacting us and we apologize for this inconvenience. For this inconvenience, we will issue a full refund back into your original form of payment for the amount of $34.98. Please allow 3-5 business days for the funds to reflect back into your account. If you need further assistance, please feel free to contact us. 

 

Kind regards,

******* N 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is satisfactory in that I did eventually receive a full refund. It is a shame that ****/gearXs.com has such dishonesty. I spoke to **** customer service to resolve this issue. rep acted as if they were not the same or owned by the same company. His quote "**** gave you a partial refund out of their own pocket...The seller does not know about this, they may give you a full refund. Clearly seller knows because the two businesses are the same and the seller gave a partial refund in the amount of $9.99. Id advise BBB to audit both businesses. Will do my part and find a better suited merchant. Thank you BBB for the help.
Sincerely,

****** *****

4/1/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a Queen Size Bed in a Bag set from this company, but when I tried to put the fitted sheet on it was way too large. Looks like they sent me a King Size in the Queen packaging. I notified the company through ****, At first I was sent a return label, but I was being charged a ridiculous amount to print the label. I contacted the company to ask why I was being asked to pay for their packaging mistake. They asked me to send them pictures of the product so I did. The product in the packaging, and the picture of how far past the edge of the bed the sheet extended. They then told me that since I opened the set they would not honor the return. I questioned this policy as they were the ones who sent the wrong size to begin with. I never heard back. They sent me the wrong size, but are trying to force me to pay for their mistake. At first I just wanted a replacement in the correct size, but now I don't want anything from this company but my money back. I will return the product, but I don't think I should have to pay for the label. This was their mistake, not mine.

Desired Settlement: Send me a label to return the product Do not charge me for the label Refund the amount I paid Don't do this to anyone else

Business Response:

Hello *****, 

 

Thank you for contacting us and we apologize for this inconvenience. We usually don’t accept returns on opened bedding sheets. However for this inconvenience, we emailed you a prepaid return label. Once we receive your return, we will issue a full refund back into your account. If you need further assistance, you may contact us through **** or ****@gearxs.com. Thank you for your cooperation as we resolve this issue. 

 

******* N

*******@gearxs.com

GearXS Customer Service Manager

1-************* **** ****       

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******

2/18/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered the GearXS box on Jan 6th. The box was to include various items including at least 1 techhie type item. I had watched some ******* videos and read reviews of what others had received. Some good, some terrible, and some just okay. So I figured what do I have to lose by trying to see what I would receive. Well let me tell you; it was horrible! I received almost 4 lbs of expired (yes that is right; expired) batteries!! Here is a glimpse of what my box consisted of: expired batteries from ********, a wired mouse that no one uses anymore, a pillow (a bit too personal to choose for someone else), a manicure kit and some hand towels. I contacted customer service and they offered to refund me once I paid to ship the box back. Do you know that the box would cost almost $20 to ship back? Why am I responsible for EXPIRED batteries. Their response was that "sorry but the policy states they are not responsible for shipping". I understand that, but when you ship something that could potentially be a health risk to myself or my small children, you as a company should be responsible to remove those items from my possession that you so carelessly shipped out.

Desired Settlement: I would like a refund in full of the product and a return shipping label so that I am not paying to ship this back. I want to be refunded in full immediately upon confirmation that the box was dropped at the appropriate facility (like how ****** does it).

Business Response:

Hello, 

We apologize for this inconvenience and we are here to assist you anyway possible. We emailed you a prepaid return label. Once we receive your return, we will make sure your full refund is processed. If you need further assistance, please feel free to contact us. Thank you for your cooperation as we resolve this issue. 

 

Kind regards,

******* N 

Consumer Response:

I have not recieved the return shipping label. I've also checked spam folders. 


Complaint: ********

I am rejecting this response because:

Sincerely,

******* **********

1/30/2016 Problems with Product/Service | Complaint Details Unavailable
1/26/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order from GearsXS.com on December 1st, 2015. Since I was in the process of moving addresses the postal service collected the package on Dec 11th (which was originally since via ***) and returned it to GearXS (arriving on December 22). After contacting the company via email support I paid a "reshipping" fee of $3.50 on Janurary 2nd via a ****** link given to me by an email customer support representative. Since that Janurary date I have emailed multiple times asking for the product to be shipped and to be given a shipping confirmation email. However, I continue to get the "we are sorry for the inconvenience. Please allow 24-48 hours for your package to ship," response from consumer service. My "reshipping" payment has been cleared for well over 24-48 hours; it has been 408 BUSINESS HOURS to be exact.

Desired Settlement: Delivery of Order and FULL refund for the amount of $13.48.

Business Response:

Hello, 

We apologize for this delay and inconvenience. Your package has been shipped to the correct address. Your *** mail innovations tracking number is **********************, which you may track by clicking on the link below. Once your package is passed to USPS, you will be able to track your package on usps.com as well. Should you have any other questions or concerns, please don't hesitate to contact us.

https://www.***-mi.net/*********/*********.aspx?PID=**********************

Kind regards,

******* N 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
**** ****

1/23/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered items on 12/12/15 which was timely for delivery before christmas per the website. All items were in stock. After two phone calls, several emails, and several online chats with customer service, I have been told different things each time. I was told that it was shipped on 12/31/15 and givin a *** tracking # that did not show any activity except that a shipping invoice was made but *** did not receive items to be shipped. After a couple more emails and chats I was told that the items were shipped on 01/07/16 and a new tracking # would be emailed. I received the new tracking # but the status is still the same as the last #. *** has not received my shipment yet. I was told when I called on 12/22/15 that my order was ready and was just waiting to be shipped so there is no reason that I should not have received my order. The status on the companys website says its still packaging. I was told by the customer service that I would be able to be refunded up until my order was shipped and I believe this is the reason I am being told the order was shipped when it hasnt been. At this point I just want my money refunded. These items were Christmas presents for my children. The order included three "Christmas Mystery Boxes" which were not in time for christmas and if they are christmas themed items they will not be usable since christmas is over. They were $29.99 each totaling around $90.00. My order was a total of $305.00. I have not received it as of today 01/11/16. I am very upset and frustrated at this situation. I have copys of the online chats and some of the emails i received from the company stating the different days it was "shipped". I tried to resolve this with the company and I gave them ample time to ship my order. At this point I do not want this order anymore, I just want a refund. Thank you.

Desired Settlement: I would like my money refunded. I have never received anything. I waited a month for my order and it still has not been shipped. I do not want anything from this company except a refund of $305.00 which is the amount I paid.

Business Response:

Hello, 

We truly apologize for this delay. Your first shipment was lost in transit so we scheduled to your package to get reshipped. Your new *** tracking number is ****************** which you may track on ups.com. or by clicking on the link below. If you need further assistance, please feel free to contact us. Again we apologize for any inconvenience this may have caused and appreciate your cooperation as we resolve this issue. 

http://wwwapps.ups.com/etracking/tracking.cgi?TypeOfInquiryNumber=T&InquiryNumber1=******************&commit=Track%21

Our apologies, 

******* N

GearXS Customer Service Manager

1-800-******** Mon-Fri 10am-4pm CST 

1/17/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a Mystery Box from this company, which was to either match or exceed the value for which I paid for. $24.99. Instead I recieved a box which was damaged, and not to mention the contents in the box were just thrown in and not safely packaged. This resulted in items being damaged. After numerous attempts in contacting customer service, they offered to give me $5.00 credit for my issue. I repeatedly told them that I do not want a $5.00 credit just my money back. Upon purchasing the mystery box, a statement which appears on their website says no hassle 100% satisfaction guarantee for this purchase. I was not satisfied. GearXS agreed to take back the box, but I HAD TO PAY FOR SHIPPING. The box came out to $10.75 to send back. The box was sent, fast forward two weeks later and my return is still processing. Apparently customer service is backed-up due to their returns. Is it possible that Im not the only customer who is going through this? Doubt it.. Some advice: don't buy anything from GearXS, they don't handle their customers issues or their own problems the right way.

Desired Settlement: Clearly indicate on the website that the customer is responsible for shipping/handling charges. Also, return my $24.99 along with my postage for $10.75

Business Response:

Hello, 

 

We regret to hear that your return has not been processed as of yet. For better assistance, please provide us with your return tracking number and I will make sure your return is located and processed as soon as possible. 

 

Our apologies,

Alannah N

GearXS Customer Service Manager

1-800-438-7516 Mon-Fri 10am-4pm CST 

1/6/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: GearXS state that they provide 100% Customer Satisfaction and hassle-free returns. They want me to pay for return shipping, and then they will credit me $10.00 store credit and my refund to my order . That will amount to me getting refunded close to nothing after shipping since shipping is the same cost as the order itself! I contacted them and they stated that they will return within 24 hours and it took a whole week to email me back! I have also tried contacting them more than once asking for a follow up but yet to receive an email in return. I have chat logs and emails if it is needed. I am very dissatisfied with my orders and especially with how much it would cost to ship back the items in order to receive the refund. The items they shipped were damaged or used, and they are just junk. I want a full refund.

Desired Settlement: Full refund for the boxes I paid

Business Response:

Hello, 

 

Thank you for contacting us and we apologize that you are unsatisfied with your purchase. We emailed you a prepaid return label. Once we receive your return, we will issue a full refund back into your account. If you need further assistance, please feel free to contact us. 

 

Have a great day,

Alannah N

GearXS Customer Service Manager

1-800-438-7516 Mon-Fri 10am-4pm CST 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 11025991, and find that this resolution is satisfactory to me.

Sincerely,

Prashant *****

1/1/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: GearXS state that they provide 100% Customer Satisfaction and hassle-free returns. I contacted them and they stated that they will return within 24 hours and it took a whole week to email me back. GearXS wants me to pay for return shipping, and then they will credit me $10.00 store credit and my refund to my order . That will amount to me getting refunded close to nothing after shipping since shipping is the same cost as the order itself! I am very unhappy with my order as well as how much it would cost to ship back the items in order to receive the refund. The items they shipped were damaged or used, and they are just junk. I want a full refund.

Desired Settlement: Full refund for the mystery box I purchased

Business Response:

Hello, 

 

We regret to hear that you are unsatisfied with your purchase. Due to this inconvenience, we emailed you a prepaid return label. Once we receive your return, we will issue a full refund back into your account. Should you have any other questions or concerns, please feel free to contact us.

 

Our apologies

Alannah N

GearXS Customer Service Manager

1-800-438-7516 Mon-Fri 10am-4pm CST 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. The label has been received. I will return the item on the next available business day. 

Sincerely,

Costina Luc

1/1/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: GearXS wants me to pay for return shipping, and then they will credit me $10.00 store credit and my refund to my order . That will amount to me getting refunded close to nothing after shipping since shipping is the same cost as the order itself! They state that they provide 100% Customer Satisfaction and hassle-free returns. I contacted them and they stated that they will return within 24 hours and it took a whole week to email me back! I have chat logs and emails if it is needed. I am very dissatisfied with my orders and especially with how much it would cost to ship back the items in order to receive the refund. The items they shipped were damaged or used, and they are just junk. I want a full refund.

Desired Settlement: Full refund for the boxes I paid.

Business Response:

Hello Robert, 

 

We apologize for this inconvenience. We want all of our customers to be satisfied with their purchase with us and we regret to here that you are not. We have emailed you a prepaid return label. Once we receive your return, we will issue a full refund back into your original form of payment. Should you have any other questions or concerns, please feel free to contact us.

 

Alannah N

GearXS Customer Service Manager

1-800-438-7516 Mon-Fri 10am-4pm CST 

 

 

 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. Once I have received the label and refund, this case can be closed. Thank you very much for your assistance.

Sincerely,

Robert ****

12/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Batteries I received have an expiration date of 2016 and soon to be expired in 21 days, called Customer Service and they are aware of the expiration date right of the bat of all the hundreds of products you sell, so this tells me that you know that you're knowingly selling defective products. They do not offer return assistance and the "return form" comes back as an error. This is a fraudulent company and should be investagated.

Desired Settlement: Investigation on products, service/support on this business, provide with pre-paid return label and issue a full refund.

Business Response:

Hello, 

We apologize for this inconvenience. We do have the expiration date listed. We contacted you yesterday on 12/8 and provided you with a prepaid return label to return the items back to us without any additional cost to you. However for this inconvenience, we will issue a full refund back into your account and you may dispose these items. Please allow 3-5 business days for the funds to reflect back into your original form of payment. If there is anything else we may assist you with, please feel free to contact me directly and I will assist you anyway possible. 

Here at GearXS we value your business and we appreciate your cooperation as we resolve this issue. 

Kind regards, 

Alannah N
GearXS Customer Service Manager
1-800-438-7516 Mon-Fri 10am-4pm CST 

12/18/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have not received a package that was supposedly sent to my address. I wrote to them on their web site to tell them that my package never arrived, and to complain about other items that had been delivered. A sheet set that has begun to fall apart, and selfie sticks that do not work. I have not heard anything from the company.

Desired Settlement: I would like to have a refund for the the selfie sticks that do not work and for the sheets that are falling apart.

Business Response:

Hello Shawn, 

We regret to hear that your selfie stick is not working correctly. We will issue a refund back into your account for this item and we do not need this defective unit back. Please allow 3-5 business days for the funds to reflect back into your original form of payment. Should you have any other questions or concerns, please feel free to contact us. Thank you for your cooperation as we resolve this issue. 

Alannah N
GearXS Customer Service Manager
1-800-438-7516 Mon-Fri 10am-4pm CST 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Shawn *******

12/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased an item on their website (www.gearxs.com). The sales process was simple and easy. I checked a box that allowed me to create a web account with them. It asked me to provide a password that I wanted to use (in the typical fashion of most web sites). I was appalled that I later received an email that included my login name and my password in CLEAR TEXT. This is unheard of in this day and age of identity theft. I replied to the message including the contents I received (clearing the login and password information) to let them know of my concerns. There is no way to trust a web site under these conditions. This tells me that my password IS NOT SECURED in the proper manner that most web sites use. I feel this is a serious issue that makes their website very unsafe to use. I will no longer purchase items through this site.

Desired Settlement: Proof that they secure the information or intend to secure this type of information in the very near future.

Business Response:

Hello, 

We understand your concerns and we are here to assist you anyway possible. When you click on the "forgot password" button, our website will email instructions on how to reset your password. However, your password will not be listed unless you saved your password to your computer. If so, your password will only be visible to you. Also, we do not keep any payment records on file. Here at GearXS we appreciate all of our customers feedback to provide superior customer service. We can ensure that your information is safe. If you need further assistance, please feel free to contact us. 

Sincerely, 

Alannah N

alannah@gearxs.com

GearXS Customer Service Manager
1-800-438-7516 Mon-Fri 10am-4pm CST 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10993112, and find that this resolution is satisfactory to me.

Sincerely,

Michael ******

10/26/2015 Problems with Product/Service
10/9/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Order of two sets (2 pillowcases each) placed on 8/21/15; paid for on charge card. Order was received approximately two weeks after being placed. Pillowcases were washed on "delicate" in cold water and air dried even though they were advertised as machine washable and dry able. After one use the fabric frayed and pulled apart from the seams and there were thread pulls throughout. Company was contacted and sent a photograph of defective merchandise on 9/30/15 with request for refund or replacement. I was advised of their 30 day return policy and told to complete a form for a RMA. Form was submitted on 10/4/15. RMA was declined and I was offered first a 10% credit; subsequently a 15% credit -- refused to accept credit.

Desired Settlement: Refund or replacement of defective merchandise (which company still offers for sale on their website)

Business Response: Initial Business Response /* (1000, 5, 2015/10/09) */ Contact Name and Title: ********* Contact Phone: XXX-XXX-XXXX Contact Email: ****@gearxs.com Hello ******, Thank you for contacting us and we apologize for this inconvenience. We do provide a 30 day return policy which your order has exceeded that time frame. However due to this inconvenience, we will send you replacements. Please allow 24-48 business hours for your new tracking number to get updated and emailed to you. Should you have any more questions or concerns, please feel free to contact us. Have a great day, ********* Initial Consumer Rebuttal /* (2000, 7, 2015/10/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is what I requested from the company, but they refused and offered a 15% credit instead (15% of $20 = $3) for a defective product. Thank you for your assistance.

8/31/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: GearXS wants me to pay for return shipping, and then they will take 20% off the refund for restocking fee. That will amount to me getting refunded close to nothing. The items they shipped were damaged or used, and they are just junk. I want a full refund.

Desired Settlement: I want my full $12.99 I paid for the items.

Business Response: Initial Business Response /* (1000, 5, 2015/08/20) */ Contact Name and Title:********** Contact Phone: XXX-XXX-XXXX Contact Email: ****@gearxs.com Hello ********, We regret to hear that you are unsatisfied with your purchase. Due to this inconvenience, we emailed you a prepaid return label. Once we receive your return, we will issue a full refund back into your account and waive the restocking fee. If you need further assistance, please feel free to contact us. Have a great day, ********* Customer Service Manager X-XXX-XXX-XXXX, ext.******

8/3/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On July 17 I ordered a Christmas in July mystery box (XXXXXXXXX)for $24.99 from GearXS, that guaranteed that I would receive a full refund if I was not happy with what I got and there was no risk to me. The box was supposed to be full of fabulous items, at least that's what they impress upon you in the advertisement. All I got were items I could easily have gotten from a dollar store. I go to the return page and am shocked to find out not only do I have to pay to send it back but I am going to be charged a "restocking" fee of 20%. how is that considered guaranteed and no risk. It's absolute fraud. I have the original email that says, "Full Money Back Guarantee. There's no risk to you, only surprises." (If you wish to see the email, please let me know. I still have it.) I'm sorry, but a 20% fee and postage is a risk and not a guarantee.

Desired Settlement: I seek a shipping label that can be tracked so that I know when they receive their box back. And also, they state that "We are not responsible for damage to products in transit back to us." That sounds a little dodgie to me seeing that they had no packing material in the box at all, so I think they should also be responsible for insurance with the shipping. A full refund of $24.99, no "restocking" fee. And I did not receive and itemized list of any kind of what was in the box. There were 12 items, which I have taken pictures of, so there is no confusion. These people have no problem with ripping off their customers, why don't we try making it a little harder for them.

Business Response: Initial Business Response /* (1000, 5, 2015/07/31) */ Contact Name and Title:********** Contact Phone: XXX-XXX-XXXX Contact Email: ****@gearxs.com Hello *******, We understand your concern and we apologize for any inconvenience this *** have caused. I sent you an email and I apologize if it didn't reach you correctly. However, we do not apply restocking against mystery boxes. Once we receive your return, we will issue a full refund for the amount of the purchase back into your original form of payment. If you need further assistance, please feel free to contact me directly and I will assist you anyway possible. Kind regards, ********* Customer Service Manager X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2015/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) When consumers see or hear an advertisement, whether it's on the Internet, radio or television, or anywhere else, federal law says that ad must be truthful, not misleading, and, when appropriate, backed by scientific evidence. This is on the Truth In Advertisement page of the FTC web site. I did receive the apology and offer from the customer service manager. I already denied it. I asked for a full refund and and mailing label with tracking and insurance. These people lied, flat out lied and they are still lying. Final Business Response /* (4000, 14, 2015/08/03) */ Contact Name and Title:********** Contact Phone: XXX-XXX-XXXX Contact Email: ****@gearxs.com Hello, Thank you for your response and again we apologize for this inconvenience. We understand your frustration regarding this issue and I am here to assist you anyway possible. Unfortunately, we do not cover the return shipping cost however once your return is received, we will make sure we will issue a full refund for the amount of the purchase back into your account. If there is anything else we *** assist you with, please feel free to contact us. Our apologies, *********

7/15/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I ordered 100% cotton Regal 1800 Series Deep Pocket 6 Piece Bed Sheet Set. I received 100% polyester. This company has sold over 500,000 items on ebay. They have a canned response for everything. They sell fake and counterfeit products. Rather than own up to their fraud and refund. They just keep you chasing your tail until you give up. There was no labeling on the package indicating the contents are polyester. After opening the package I could read the label that said 100% Poly. Ebay sided with them and refused to refund my money. I filed a complaint with the FTC. NEVER BUY WITHOUT READING THE REVIEWS. Which are full of similar cases. They even got ebay to remove my negative review.

Desired Settlement: Full refund and an apology for the trouble I had to go through.

Business Response: Initial Business Response /* (1000, 5, 2015/06/25) */ Contact Name and Title:********** Contact Phone: XXX-XXX-XXXX Contact Email: ****@gearxs.com Hello ****, We regret to hear that you are unsatisfied with your purchase. Our customer support team is here to assist you anyway possible. For better assistance, please provide us your shipping name and address and we will have this issue resolved as soon as possible. Thank you, ********* Initial Consumer Rebuttal /* (3000, 7, 2015/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Gearxs,com uses there canned responses. I have received this same response 3 times. I have gone back and forth to no avail. Buyers Be warned. Nobody gets a refund from Gearxs.com unless Ebay forces it. They don't care if they sent me the wrong product. They will not send me the right product. This is why I have gone to such extremes to warn others of this companies poor ethics. Because this is viewed publicly I cannot post my personal information gearxs is requesting Final Consumer Response /* (4200, 20, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) This item is not 100% Egyptian Cotton. I demand a 100% refund because of FALSE ADVERTISING. A. " we do not accept returns on opened bedding sheets due to hygiene purposes." The return policy on the Ebay ad differs from this statement. Also, There is no markings on the package stating the percentage of fabric material (ie. 40% cotton 60% Rayon). This is a violation of the FTC's textiles labeling laws. In order to confirm the fabric's material opening is required to identify the fabric. I am sure the Federal Trade Commission would not care about your return policy. Fraud is Fraud. Correct your mistake, refund the item and I will drop the claim of fraud. Final Business Response /* (4000, 18, 2015/07/14) */ ******* <*******@gearxs.com> Tue, Jul 14, 2015 at 10:04 AM To: ********@chicago.bbb.org Customer information: **** ***** ************************************************************ Hello, Thank you for taking the time to speak with me today. This customer ordered bedding sheets and states on our website that we do not accept returns on opened bedding sheets due to hygiene purposes. Since the customer washed the sheets, we are unable to accept the return for a full refund. However since the customer is not satisfied with their purchase, we would like to offer a 20% refund off the total price paid. Please advise if the customer would accept this offer and we will gladly have this refund issued. Thank you, My Contact Information ************* Customer Service Manager P: +X-XXX-XXX-XXXX ***** F: +X-XXX-XXX-XXXX *******@gearxs.com www.gearxs.com

7/9/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I have called and emailed customer service for return label for defective I received, got the different results, on the phone, being told I can get the shipping label for return by just filling the request in the massage box on the web but from the email, being told that they don't provide shipping label even after my picture showing the huge size difference between the goods I got and the size chart they put on line for this T shirt. They should not let me to pay the shipping cost for their mistake.

Desired Settlement: I have 28 days left for return, I can send it today and get reimbursed for the shipping cost from them later, but they have to pay for the defective return cost.

Business Response: Initial Business Response /* (1000, 5, 2015/07/09) */ Contact Name and Title: ******* N Contact Phone: XXX-XXX-XXXX Contact Email: ****@gearxs.com Hello *****, Thank you for contacting us and we regret to hear that you are unsatisfied with your purchase. We emailed you a prepaid return label. Once we receive your return, we will issue a full refund back into your original form of payment. If there is anything else we may assist you with, please feel free to contact us. Our apologies, ******* N Initial Consumer Rebuttal /* (2000, 7, 2015/07/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Received prepaid shipping label from the seller this morning. Thank you so much BBB for quickly handle my case.

6/22/2015 Problems with Product/Service | Read Complaint Details
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Complaint: On May 3rd I ordered their "Double Platinum Mystery Box" at a cost of 44.99. Delivery was stated as between 1-2 weeks. I never received any further updates and as of today my order still has the same status. I then emailed them 3 separate times and received no response. i called their phone number and was not able to leave a message or even reach anyone. I finally received a response to a comment that was left here. They state that the item was sent. According to them their tracking number (which was not emailed to me nor does it show on my order status page) and marked as delivered on May 12th. They state they have to investigate a lost package and submit a report. I would appreciate knowing this tracking number as I know all the local carriers delivery individuals. I also admit that I am suspicious this is even true. Only after the carrier responds to their claim will anything be done according to them. At this point I want a full refund. The package was never delivered and I never was given a tracking number. I do have proof in the form of a screenshot that as of today still it is listed as packaging. I don't want to wait until they submit an inquiry specifically because I do not have the tracking number to conduct an investigation myself. They also guarantee 100% customer satisfaction. As a side note I learned only yesterday that they this is actually an illegal lottery. That is something beyond my claim but worth being mentioned especially since they claim to donate 10% of sales to *** **** and any legality puts that in question as well. I would like a full refund immediately. Having nother been updated or given a tracking number I have no way of even knowing if and when this was even shipped. While they submit a claim they can issue a refund immediately as they did not complete my order, provide any customer service.

Desired Settlement: I am requesting the amount of the item which is $44.99 credited back to me original form of payment immediately.

Business Response: Initial Business Response /* (1000, 5, 2015/05/27) */ Contact Name and Title: ******* N Contact Phone: XXX-XXX-XXXX Contact Email: ****@gearxs.com Hello ***, Thank you for your response. I emailed you a lost claim form that you must fill out in order for us to continue with the claim process with UPS. Please return this back to me as soon as possible and I will make sure your refund is processed once the claim is completed. Thank you for your cooperation as we resolve this issue. ******* N Customer Service Manager X-XXX-XXX-XXXX, ext. **** Initial Consumer Rebuttal /* (3000, 13, 2015/06/18) */ I provided the business with documentation that I did not receive the package. Their claims department is supposed to review it, it has been 10 days already with no package or refund. So for approximately 1.5 Mos have passed with no resolution. I just want my refund. Final Business Response /* (4000, 15, 2015/06/18) */ Hello, Your full refund has been issued which you may confirm with your original form of payment If there is anything else we may assist you with, please feel free to contact us. Thank you for your cooperation as we resolve this issue. Have a great day, Alannah N Final Consumer Response /* (2000, 17, 2015/06/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive a refund and I appreciate it greatly. While it did take a bit of research the head of customer service was very polite and helpful. The one thing I would suggest is that the regular contact address on the Web page prompts a response. That would have eliminated all the time put into this as well as the time spent by the head of customer service.

6/3/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Order # is XXXXXXXXX Order date is 5/18/2015 From their website: " General shipping information In-stock orders normally ship within 5-7 business days unless otherwise noted on the cart or checkout page. Generally, all items on backorder or out of stock are marked as such on the site. All orders ship via **** You will receive an e-mail with a tracking number when your order ships. You will also be able to view your order status and tracking numbers in your account order history." I received a tracking number, but when I called UPS to reference package I was told only a label was printed and it has not been handed over for shipment. Labled was printed on 5/26/2015. Per Employee ***** ** Order has not shipped yet, and when i asked about policy she stated that they didnt count weekends or holidays. I replied with, you should state 7 to 14 business days from order, instead.

Desired Settlement: Refund $51.73 back to ****** account and change your delivery information on your website to reflect true shipping from 1-2 weeks to deliver from order, to 7-14 business days to ship delivery, and another 3 days to receive shipment.

Business Response: Initial Business Response /* (1000, 5, 2015/06/01) */ Contact Name and Title: ******* N Contact Phone: XXX-XXX-XXXX Contact Email: ****@gearxs.com Hello ****, We apologize for this delay. As stated on our website, all ordered are processing and delivered within 1-2 weeks business days. We were also closed for Memorial day which caused a delay. We do have records in your account that you contacted us to cancel your order. Please allow 3-5 business days for the funds to reflect back into your account. Once your refund has been issued, we will send you an email confirmation for your records. If you have any questions, please feel free to contact me directly and I will assist you anyway possible. Again we apologize for any inconvenience this may have caused. Our apologies, ******* N Initial Consumer Rebuttal /* (3000, 7, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) refund has not been received also website state 1-2 weeks from order date to delivery, it does not say business days, it should say 7-14 business days to delivery Final Consumer Response /* (2000, 11, 2015/06/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response /* (4000, 9, 2015/06/03) */ Contact Name and Title: ******* N Contact Phone: XXX-XXX-XXXX Hello, Again we apologize for this inconvenience. Your full refund has been issued which you may confirm with your original form of payment. If there is anything else we may assist you with, please feel free to contact us. ******* N

5/18/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: On 1/7/2015 I ordered (2) 6 piece sets of bed sheets from GearXS. The sheet finally arrived on 1/21/2015 EOD. On 4/12/2015 the sheets were taken out of the package to wash and put on the bed for the first time. Before putting into the washer, we noticed that the "Blue Denim" sheet set had a large (~6") hole at the top, where two pieces of fabric were never stitched together. An email was sent to GearXS (**************** on 4/16/2015 at 2:46pm CST describing the issue and requesting either a refund or replacement for the item in question. A representative by the name of ********* replied at 9:38am CST on 4/17, stating "You do have 30 days from the date from you received the package to contact if there are any issues. Since it has exceeded that time frame, we are unable to accept your return." However, this is not a simple product return, but return of a product with a manufacturer's defect.

Desired Settlement: Refund of $19.99 plus tax, or replacement of the item.

Business Response: Initial Business Response /* (1000, 5, 2015/04/17) */ Contact Name and Title: ******* * Contact Phone: XXX-XXX-XXXX Contact Email: *************** Hello ***, We regret to hear that you received a bedding sheet set with defects. I am the customer service manager and I will assist you anyway possible. It does state in our policy that if you experience any issues with your order, you must contact us within 30days from when you received your order. This order was delivered on 1/21 and has exceeded our policy. However, I understand your frustration regarding this order and we would like to offer you a 20% refund off this set. Please advise if you would accept this offer and I will gladly have this processed for you. ********** ************************ *********************************** Initial Consumer Rebuttal /* (2000, 7, 2015/04/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Hi ******** Thank you for your reply. I appreciate your assistance, but I cannot accept this as a reasonable resolution to a defective product. I am sad to see that GearXS is only willing to stand 20% behind the quality of their products. Thank you, *** Final Consumer Response /* (3000, 14, 2015/05/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Hi********* Thank you for your reply. I appreciate your assistance, but I cannot accept this as a reasonable resolution to a defective product. I am sad to see that GearXS is only willing to stand 20% behind the quality of their products. Thank you, *** Final Business Response /* (4000, 16, 2015/05/05) */ Hello, Thank you for your response and again we apologize for this inconvenience. Since you received a damaged set, we will issue a refund back into your account for the ******-6PC-QUEEN-DENIM-BLUE only. Please allow 3-5 business days for the funds to reflect back into your original form of payment. Thank you for your cooperation as we resolve this issue. *********

5/14/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I ordered 2 Bamboo memory foam pillows, they arrived and one of the carry bags was damaged, they smelled very funny. I used ******* opened a case, and they said to return them. I never had a return policy on these items. I returned them at my cost of $13.60. So now I'm out $53.57. I've no items, I've mailed a complaint, emailed several times, called. Nothing. I'm very disgusted. Do not buy, buyer BEWARE!!!

Desired Settlement: I am seeking a full refund of $39.97 plus my shipping $13.60 a total of $53.57. I do not want a credit, I want my money returned to me.

Business Response: Initial Business Response /* (1000, 5, 2015/05/04) */ Contact Name and Title: ********* Contact Phone: ************ Contact Email:**************** Hello, We apologize for this inconvenience. I am the customer service manager and I will make sure any issue is resolved. This order was made on 8/12/14. As stated in our returns policy, you do have 30 days from the date you received your package to return the item back to us. Since it has exceeded the time frame, we inserted a store credit into your GearXS account. If you have any questions, please feel free to contact me directly and I will assist you anyway possible. Kind regards, ********* Customer Service Manager *************** Initial Consumer Rebuttal /* (3000, 7, 2015/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not want to do business with your company again, I'd like my money back. Case closed. I was unsatisfied with your product and I returned it (at my expense of almost $13.00. I just want my full refund. Not a credit. Please issue my money back. Final Business Response /* (4000, 9, 2015/05/14) */ Hello, We apologize for any inconvenience this may have caused. Since this order was placed on 8/12/14 and has exceeded our 30day return policy, we inserted a store credit for you. If there is anything else we may assist you with, please feel free to contact us. Thank you for your cooperation as we resolve this issue. *********

3/23/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I ordred a Stereo Headphone. They sent me one which was Poor Quality. I asked them to send me a Return Shipping Label. they told me it is the buyer's responsibillity to pay for return shipping. They did not agree even when i said I was NOT Satisfied with the product.

Desired Settlement: Refund me my $7.99 that i paid for this product

Business Response: Initial Business Response /* (1000, 5, 2015/01/26) */ Contact Name and Title: ********* Contact Phone: XXX-XXX-XXXX Contact Email: ****@gearxs.com Hello **************, We regret to hear that you are unsatisfied with your purchase. We have provided you with your return details. Once we receive your return, we will gladly issue a refund back into your account. Thank you, ********* Initial Consumer Rebuttal /* (3000, 14, 2015/03/11) */ Hi, I made a mistake by closing this complaint. The seller agreed and sent me a prepaid shipping label to return the item to them. I was too proactive and closed the complaint. But to its worse, it has been a month since the item was returned to them and they did not issue my refund yet. I am not sure what to call them as. Their behavior since my first interaction with them has proved repeatedly un-satisfactory. Final Consumer Response /* (4200, 18, 2015/03/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thanks for the response. Could you please give me the details - date, money and where did you send the refund to? I did not see it on my ****** account or my credit card account. You can send the details to my email id on your records. thanks, ***** Final Business Response /* (4000, 20, 2015/03/12) */ Hello, We issued 2 refunds separately back into your account for this order. One for $2.99 on 1/7 for Ear Warmers XXXXXXXXEXXXXXXXD and another one on 1/7 for the amount of $10.98 0UMXXXXXEWXXXXXXD. Both were inserted back into your original form of payment which was ******* Please advise if you need any more information. Kind regards, *********

3/17/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I BOUGHT 3 PAIR OF LEGGINGS AND SOME SOCKS FROM THEM. TWO OF THE LEGGINGS THAT WERE SENT WERE THE WRONG COLOR. AFTER TWO MONTHS OF TRYING TO GET THEM TO SEND ME THE RIGHT COLORS, I GAVE UP. ON JANUARY 30, 2014, I SENT PACK THE TWO WRONG COLORED LEGGINGS USING THE LABEL THAT THEY HAD SENT ME. IT WAS CLEARLY MARKED RA#XXXXXXXX. THE PACKAGE ARRIVED AT THE COMPANY ON FEB 2, 2015. AS OF FEB 27, 2015, THIS COMPANY STILL HAS NOT CREDITED MY CREDIT CARD BACK FOR THE TWO LEGGINGS THAT I SENT BACK TO THEM. THEY ARE A BUNCH OF STALLERS AND LAIRS. I ONLY WISH I HAD KNOWN ABOUT THEIR DISHONESTLY BEFORE PURCHASING FROM THEM. ABSOLUTELY HORRIBLE COMPANY. I HAVE A DISPUTE IN WITH********* CARD BUT ON 2/25/2014 ******** CARD SAID THE COMPANY SAID THEY HAD NOT RECEIVED THE MERCHANDISE BACK. THE **** TRACKING NUMBER #XXXX XXXX XXXX XXXX XXXX XX CLEARLY SHOWS THAT THEY GOT THE MERCHANDISE BACK ON FEB 2, 2015.

Desired Settlement: I WANT A REFUND TO MY *************** CARD.

Business Response: Initial Business Response /* (1000, 5, 2015/03/02) */ Contact Name and Title: ******* * Contact Phone: XXX-XXX-XXXX Contact Email: ****@gearxs.com Hello, We apologize for this inconvenience. Unfortunately, we are experiencing troubles issuing your refund since a******* case is opened. For better assistance, please close this case and contact us once done so we can issue the refund. Thank you for your cooperation as we resolve this issue. Kind regards, ********* Initial Consumer Rebuttal /* (3000, 7, 2015/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off, I paid using my ******** card. I did not pay using ******* So the company's response is not accurate. Just more continuing lies on their part. I have a dispute of the charge in with ******** card. They have the proof through the ******** Tracking number that I returned the two pair of leggings to the company. Tracking shows they were received at Gearxs on Feb. 2, 2015. Final Consumer Response /* (4200, 19, 2015/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The refund has not been made to my ******** card yet. As of March 12, 2015, a conference call was made between myself, *************** Dispute Department and ******* of GearXS. ******* of GearXS did agree I was owed a refund. She asked that I release the ******** card dispute so that *******would allow the refund to go through. She agreed to refund $9.98 as soon as we released the ******** Card dispute. The only reason I was willing to release the dispute was because ******* of GearXS promised that the refund would be made. I will be satisfied once the refund shows up on my ******** card account. Final Business Response /* (4000, 21, 2015/03/16) */ Hello, Again we apologize for this inconvenience. As stated on the phone call with your ******** card, they closed the claim which can take 48-72 business hours. We have been checking on the status everyday single day since we were on the phone. As soon as that claim is completely closed, it will authorize us to issue this refund. Thank you again for you cooperation as we resolve this issue. *********

3/6/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I complained with bbb I had not received my Order ID:XXXXXXXXX, Date:12/02/2014. GearXS responded only after this complaint and promised me a refund. It has been more than 2 months now and still have not received it!

Desired Settlement: Refund amount = 9.98

Business Response: Initial Business Response /* (1000, 5, 2015/02/23) */ Contact Name and Title: ********* Contact Phone: ************ Contact Email: *************** Hello, We apologize for this delay. Your package was just returned back to us. We will issue a full refund back into your account. Please allow 3-5 business days for the funds to reflect back into your account. Our apologies, *********

2/26/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I began contacting this company in December requesting return procedures and a refund for an item purchased which upon receipt was not as described in the ad. After multiple attempts my email was finally returned on 1/12/15 by ****** ** we exchanged several emails over the next several days when I insisted that I was returning the product for full refund. It was returned on 1/17/15. On 2/2/15 I asked by email for a status as I still had not received requested refund and was told by ******* ** they did receive my return and the credit would be posted to my account in 3-5 business days. On 2/14/15 I sent another email because refund was still not posted and was told on 2/16/15 by ****** ** that it would post within 24-48 hours. As of 8:25 p.m. on 2/20/15 it still has not posted to my account. This company has both the product, and my money, which I now view as theft.

Desired Settlement: I am seeking a full refund of the $9.98 of my original purchase plus an additional $10.02 for the hassle, time and effort involved in trying to retrieve my money for a total settlement amount of of $20.00.

Business Response: Initial Business Response /* (1000, 5, 2015/02/23) */ Contact Name and Title: ********* Contact Phone: ************ Contact Email: *************** Hello, We apologize for this delay. However, your refund has been issued. Your refund transaction ID number is ***************** which you may confirm with your original form of payment. If you need further assistance, please feel free to contact us. Have a great day, *********

2/25/2015 Problems with Product/Service | Read Complaint Details
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Complaint: On Nov. 15/14 I placed an order with Gearxs.com and received said order approximately 12/04/14. I as most consumers do at this time of year was making gift purchases for the holiday season and as such did not open, inspect nor DEMO these items to ensure they were of proper functioning order. On Christmas Day one of the items from Gearxs.com was a digital breath analyzer (I purchased two of these)was for my husband as a bit of a fun gift. Upon having our usual bottle of champagne mid-day my husband tried out the breath analyzer to no avail; meaning it did not register any alcohol in his system after he had several glasses of champagne. After a few days he again tried to hget it working and again it did not work. I then called my son who I'd purchased the other one for and he said that one was working just fine. I wrote an email to Gearxs and told them of my dilemma never expecting ANYTHING but relief. Instead I was told " it is our policy that purchases over 30 days cannot and will not be refunded or replaced". I questioned this as my purchase was truly just days beyond that "policy" AND I felt I was being penalized for doing my shopping early and for their merchandise being shoddy AND for not TESTING their merchandise prior to giving it as a gift (to further the ridiculousness of the "testing" of a gift; it would have required that I as the purchaser PUT MY MOUTH ON THE PRODUCT I was buying for my "giftee"...uh...EWWW!)and all of those reasons add up to a total of extremely ludicrous and unkind customer service! After a barrage of emails back and forth with this company they FINALLY agreed to a return and refund and sent me a RMA to return the product for a refund. I printed the RMA and went to my local **** and sent it back. I waited, and waited, and waited for my refund... after what to me seemed and extraordinarily long time I emailed them to ask where in the world my refund was. At that time they informed me I would not be receiving the full price of the product but it would be minus the return shipping cost! I cannot tell you how frustrated I was and still am regarding that! Why the heck should I, the The best part is yet to come though: as I sit here today on Feb. 18, 2015...I still have NOT received ANY part of this refund! I've now emailed this company at minimum 10 times to no avail; they no longer even respond to me! Have I gotten to a point where I am rude in my emails? YES! I am so fed up I could spit breath analyzers at their customer service team! November 15, 2014 to Feb. 18, 2015 to settle an $8.99 product refund?? What a joke of a company!

Desired Settlement: I want and demand a FULL refund of my $8.99 purchase price for the junk merchandise they sold to me THREE full months ago.

Business Response: Initial Business Response /* (1000, 5, 2015/02/19) */ Contact Name and Title: ********* Contact Phone: ************ Contact Email: *************** Hello, We apologize for this inconvenience. We issued a refund back into your account for this item. The refund transaction ID is ***************** which you may verify with your original form of payment. Thank you, ********* Initial Consumer Rebuttal /* (3000, 7, 2015/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again; I reiterate this company CHARGED me the customer the shipping costs to return their faulty merchandise that never worked correctly. I and my husband buy and deal with online retailers regularly and as such have the occasion to return items for various reasons. When merchandise is broken, faulty and/or generally ineffective the seller of said product never has the audacity to make us pay for the return shipping! I can certainly see if the situation was that I didn't like the product or the color etc.; this is not the case here though. In fact; as stated and proven by my invoice I purchased another of these identical items which worked just as it was promised and I've not returned that one. This company is wholly unreasonable to deal with and people need to know not to waste their time nor money by purchasing goods from them. I bought this junk product on November 18th, 2014 and received a partial refund on Feb. 5, 2015! How much more ludicrous can a business be? Stay away from Gearxs.com if you expect value for money or fair treatment! Final Business Response /* (4000, 9, 2015/02/24) */ Hello, The refund for this was issued. The refund transaction ID number is ***************** which you may confirm with your account. Thank you, ********* Final Consumer Response /* (4200, 11, 2015/02/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again this company has failed to address the issue of shipping costs and continues to ignore my reasonable request for such given the product in question never worked. This back and forth for months over the measly sum of just over $3.00 in shipping costs I've incurred is truly outlandish and appalling. To be completely IGNORED again and again over this request is beyond insulting and a very clear indicator of the total lack of customer service they give. As you can see BBB this "retailer" just refuses to be fair or stand behind their merchandise.

2/23/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Upon receipt of a white duvet set (ordered 1/18/15), the first thing opened was a pillow sham. The sham contained a large red ink spot directly in the middle. I contacted the company and provided a photo. As I had not unpackaged the remainder of the set, I requested a return for replacement. At first I was offered a 15% refund. As this was not acceptable, I again asked to return it for replacement. I was then sent the following: "Thank you for your response. We apologize for this inconvenience again. We will send you a replacement for the one sham. Please allow 24-48 business hours for tracking information to be updated and sent to you via email. Should you have further questions or any concerns, please feel free to contact us." Weeks went by and I had not heard from the company. I, again, emailed them with no response - twice. After messaging them on ********, I discovered they had responded to a different email address than the one I used to correspond with them. In that email (found in my junk folder), they had a different response: "We are emailing you today regarding your replacement for the Queen White Pillow Sham. Upon requesting to have this item replaced to you, the original color has become out of stock unfortunately. We truly apologize for any inconvenience this *** have caused. Due to this, we would like to offer you 10% off the sheet set. Please advise how you would like us to proceed." First, the "original color has become out of stock" is false. The item was offered again on 2/11 in white and is still available on this date in white. Since a now 10% refund is even more unacceptable, I (yet again) requested either a replacement or a more acceptable 50% refund. GearXS has stopped communicating. Due to grammar structure of the emails and the fact they are sent in the evening, it is clear this is a foreign company with canned email responses and no regard for customer satisfaction.

Desired Settlement: As it is clear they will not accept a return, a minimum 50% refund ($13.50) is requested. This will not cover half the cost of purchasing replacement shams from a more reputable company.

Business Response: Initial Business Response /* (1000, 5, 2015/02/18) */ Contact Name and Title: ********* Contact Phone: ************ Contact Email: *************** Hello, We responded to you yesterday and we apologize if you if you did not receive it. Unfortunately, we are unable to process a 50% refund. However for this inconvenience, we will like to offer you a 20% refund off this set. If not we will provide you with a prepaid return label to return this item back for a refund since the color is out of stock. Please advise on how you wish to proceed. Our apologies, ********* Initial Consumer Rebuttal /* (3000, 7, 2015/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I find very convenient that I don't seem to receive these "responses". Again, the company shows the item IN STOCK (http://********************-cover-pillow-shams-dobby-stripe-bedding?filter_name=duvet). Therefore, either ********** is a liar or the company is attempting to commit a fraud. Please forward a return label. If the company had done this as requested in the beginning, this complaint would not have been filed. I will not consider this closed until the company has refunded the FULL amount of this order or replaced the defective item. Final Consumer Response /* (4200, 15, 2015/02/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, NOT until I receive a full refund to my******* account. I don't trust these people. Final Business Response /* (4000, 13, 2015/02/20) */ Hello, Once we receive the package, we will issue a refund back into your account. Thank you, **********

2/23/2015 Problems with Product/Service
2/11/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I placed an order on 12/10 that was guaranteed delivery for Christmas. It was a present to a relative visiting and I did not receive it until 12/29 after our relatives had left. As I had no use for it, I asked for a refund. Every time I emailed them I would be ignored and every time I called I got a steer around. I FINALLY got a pre-paid label from them in mid January and sent it the following week. I know for a fact they've had it for weeks now yet are failing to refund me and are making up every excuse possible. "We will get to it shortly" is a common one. This is ridiculous and I am forced to enter in a BBB claim against them.

Desired Settlement: Full refund of order including all applicable fees.

Business Response: Initial Business Response /* (1000, 5, 2015/02/10) */ Contact Name and Title: ********* Contact Phone: ************ Contact Email: *************** Hello ******** Thank you for contacting us and we apologize for this delay. We will make sure your refund is processed. Please allow 3-5 business days for the funds to reflect back into your account. Our apologies, ********* Initial Consumer Rebuttal /* (3000, 7, 2015/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) *********** I appreciate your quick response but am upset by what you are telling me.******* has been telling me for 2 weeks now that my refund will be processed. I am starting to question who is telling the truth and who isn't. I need to know an exact date on when it will be processed. This has gone on far too long. This is my first and most certainly will be my last order with you. Thank you, **** Final Business Response /* (4000, 9, 2015/02/10) */ Hello, Thank you for your response and again we apologize for this inconvenience. I will make sure this refund is issued by today. Thank you for your cooperation as we resolve this issue. *********

2/6/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: You sent order XXXXXXXX that was supposed to be a twin set of SAGE sheets per ****, or OLIVE per your invoice. They are LIME. I would like to return them for a refund - please send a postage paid Return authorization. I tried to contact you when the shipment arrived - hopefully this one will generate some action.

Desired Settlement: Please send post-paid return and refund my $18.99. Thank you

Business Response: Initial Business Response /* (1000, 5, 2015/02/04) */ Contact Name and Title: ********* Contact Phone: ************ Contact Email: *************** Hello ******* We regret to hear that you are unsatisfied with the color you received. We emailed you a prepaid return label. Once we receive your return, we will issue a full refund back into your account. If there is anything else we may assist you with, please feel free to contact us. Our apologies, *********

2/2/2015 Guarantee/Warranty Issues
1/23/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Product: ************** 6-Piece Grooming Set - Perfect for Grooming on the Go. Model:*********** Order number: XXXXXXXXX Purchase date: 07/07/2014 Payment Method: Credit/Debit Card I ordered the 6-piece set back in July andwhen it came I glanced at it, saw it was a grooming set and promptly hid it since it was part of a Christmas gift for my husband. I did not read the name on the item because the outside package had the correct name, *************** and I'd purchased items from this seller before. In December, I looked at it closely when I was wrapping Christmas gifts, and saw it was a cheap 5-piece substitute that I did not order. I have ordered from GearXS before so I trusted that I would get the correct order and I relied on my past experience with this company. I contacted them immediately but they've refused to provide any remedy because it is over 30days since the purchase. This is clearly some type of bait and switch as the item I discovered was a cheap set called ****** 5-piece set that looks cheap like it should be sold in a ************. I couldn't give this to my husband for Christmas afterall. I am highly disappointed and feel robbed. I was sent a cheap replacement instead of the item I ordered but several attepts to talk to GearXS management has failed. I would like the ************** that I ordered or my money back so I can purchase elsewhere! I had received opened products from them before but thought that it was due to post office treatment etc. Now I realize that this company sells used/opened products and switch brand name items for cheaper stuff.

Desired Settlement: Refund or replacement for the correct item.

Business Response: Initial Business Response /* (1000, 5, 2015/01/12) */ Contact Name and Title: ********* Contact Phone: ************ Contact Email: *************** Hello, This order was placed on 7/7/2014. As clearly stated on our website, you must contact us within 30 days from delivery to inform us if there is an issue with your order. Since it has been 6 moths from the purchase date, we are unable to accept the return. We apologize for any inconvenience this may have caused. Our apologies, *********

1/19/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I made a purchase through their website on 11/13/2014 for a holiday mystery box in the amount of $44.98. The estimated delivery for the product was 1-2 weeks. I did not hear anything from the company so I emailed them on Nov 29th requesting the status of my shipment. I received a response from ******** stating "Thank you for contacting us and your recent purchase. We apologize for the delay. However tracking numbers will be updated within 24-48 business hours. Should you have further questions or concerns, please fee free to contact us." I replied "I ordered this item on 11/13/2014. Has it still not shipped? It said two weeks for delivery and has been well past that. At this point I probably just want to cancel my order. I then received a reply from ******** on Dec 1 stating "Hello, Thank you for your recent purchase and contacting us. According to your ************ tracking number,*******************, your package is in transit to you. You *** confirm this information with the link provided below. http://***************/etracking/tracking.cgi?TypeOfInquiryNumber=*************************************************** Should you have any other questions or concerns, please feel free to contact us. Happy Holidays," Looking at the tracking information for that shipment you can clearly see that the shipping label was created 11/13/2014 the date I made the purchase and ups did not receive the actual package itself until 12/02/14 At this point they should have cancelled my order as I requested and refunded my money as they clearly completely forgot about my order. But what do they do instead, disregard my email completely and ship the package. We then exchange several other heated messages including: Dec 3: Yes, I do show the package is in route. It is obvious however that you completely forgot about it. I placed my order on 11/17 and it is just now shipping. The tracking information clearly shows the shipping label was created on 11/17 the day I placed my order and you just not sent the package to them the other day since you apparently dropped the ball on shipping it. I specifically do not like the fact that I asked you to refund my money if it had not shipped, which it clearly had not, and you all then decided to ship it quickly and say is is in route to me. I am not at all satisfied with the service I have received and want an immediate refund. If we do not get this rectified I will be sure to share my experience on the internet and with the better business bureau and any other parties. Which garners a response from ****** on Dec 4: Hello, Thank you for your recent purchase and contacting us. Please be advised all GearXS orders are expected to arrive 1-2 weeks from order. Once the order has been shipped allow 24-72 business hours for tracking numbers to be updated. Should you have any other questions or concerns, please feel free to contact us. 

 They clearly are not even aware or concerned about my requests The emails continue and I state on Dec 4: ******, Are you reading my emails at all or copying/pasting the same answer? You are well past the 1 - 2 weeks for delivery on an order. I am going to return the shipment, I WANT A REFUND, please provide me the shipping information and RMA number. which garners a response on Dec 5th: Hello, We apologize for the issues with your item. Please visit our website where you *** obtain an RMA (Return Merchandise Authorization) number. This can be accomplished by filling out a Return Request form on the "Returns" page. Also, please indicate on the form if you will like a replacement or a refund. https://www.gearxs.com/index.php?route=account/return/insert Once the form is submitted, an RMA number will be issued to you via e-mail. Instruction on how to ship the item back to our warehouse and the return-address are posted on the Returns page. Please note, a 20% refund will be applied against the return. See terms and condition for more details.

Desired Settlement: A complete refund without having to pay shipping back or a restocking fee. The fact that they disregarded all of my requests and used poor business practices to force me to pay for an item they completely dropped the ball on and are now trying to scam me out of being able to return it by charging a 20% restocking fee and me having to pay shipping back is completely unacceptable. This is a business that should not be in business. Please help me rectify this issue.

Business Response: Initial Business Response /* (1000, 5, 2014/12/09) */ Contact Name and Title: ********* Contact Phone: ************ Contact Email: ****************** Hello ***** I am here for you to make sure any issue gets resolved. I apologize that you are unsatisfied with your purchase. If you would like to keep the items you received, I would like to offer you a $10.00 refund. If not, I will gladly provide you with a prepaid return label to return the item back to us for a full refund. Please advise on how you wish to proceed. We apologize for any inconvenience this may have caused and appreciate your cooperation as we resolve this issue. ********* Initial Consumer Rebuttal /* (3000, 7, 2014/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received an email and have been trying to contact them now for 3 days and I have yet to receive a response back. If you provide me with a return label and provide a complete refund I will accept the solution. However emailing me and then receiving no response to my replies is not acceptable. Overall your company has some major customer support issues. Final Consumer Response /* (4200, 27, 2015/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes, I did receive it and will be shipping the product back tomorrow. Final Business Response /* (4000, 29, 2015/01/07) */ Thank you for your cooperation. *********

1/19/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I ordered a number of scarves and tights. GearXS mistakenly sent a really ugly scarf in place of one of the scarves I had ordered. I emailed them, they asked for photographic evidence, I sent it, and then they offered that I keep the scarf for 15% off the price I paid for it. I responded that as in the very first email I sent them, I still only want either a full refund or for them to resend the original scarf. I also offered to send the ugly scarf back if they pay for return shipping. I told them if they do not comply, I would be filing a BBB complaint and a chargeback on my ***** I have not received a response despite this latest email exchange taking place ten days ago. While it is the holiday season, there have been a number of days in the past ten days in which they could have replied. I am not at all impressed with their customer service as this entire situation is their fault and they are wasting my time over and over again to try to resolve this problem. At this point, I would like an apology, a full refund of the missing item, and a gift of 20% off the rest of my original order for the trouble they've put me through.

Desired Settlement: I would like an apology, a full refund of the missing item, and a gift of 20% off the rest of my original order for the trouble they've put me through.

Business Response: Initial Business Response /* (1000, 5, 2014/12/29) */ Contact Name and Title: ********* Contact Phone: ************ Contact Email: *************** Hello, We apologize for this shipping error. We will process a refund for one of the scarves and we do not need the incorrect color back. Please allow 3-5 business days for the funds to reflect back into your account. Again we apologize for any inconvenience this may have caused. Our apologies, ********* Initial Consumer Rebuttal /* (3000, 7, 2014/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is such a shady, incompetent company. They only refunded a portion of the cost of the missing item. Seriously, I'm really tired of their repeated attempts to scam me. Again, I know I have the option of filing a chargeback, which I'm totally comfortable doing, but it shouldn't be necessary. I want a full refund of the entire transaction now (29.40) as a reparative penalty. Final Business Response /* (4000, 13, 2015/01/06) */ Hello, Again we apologize for this inconvenience. We will issue another refund for $5.00. Please allow 3-5 business days for the funds to reflect back into your account. Thank you for your cooperation as we resolve this issue. Kind regards, ********* Final Consumer Response /* (4200, 15, 2015/01/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) It took weeks and repeated emails and BBB complaints for them to stop trying to scam me and eventually they only did the bare minimum to resolve the issue, failing to compensate me for my wasted time educating them about their mistakes. GearXS is a dishonest and/or incompetent business.

1/16/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a 2 Pack: Winter Ear Warmers Behind the Ear Style - Fleece Muffs from you on 11/22/14 and received the items after a long delay on 12/15. I was shocked on seeing that the items were not even close to the picture you had on the website that I was led to believe I was purchasing! They are sub standard items of very poor quality and shape. Please take back your product at your cost and provide me a full refund.

Desired Settlement: Please take back your product at your cost and provide me a full refund.

Business Response: Initial Business Response /* (1000, 5, 2014/12/18) */ Contact Name and Title: ********* Contact Phone: ************ Contact Email:**************** Hello, We regret to hear that you are unsatisfied with your purchase. We will have your full refund issued and we do not need the items back. Please allow 3-5 business days for the funds to reflect back into your account. Thank you for your cooperation as we resolve this issue. ********* ************************ ************** Initial Consumer Rebuttal /* (3000, 13, 2015/01/05) */ It has been several days since the business promised to refund my money but yet no refund has been received. Final Business Response /* (4000, 15, 2015/01/06) */ Hello, We apologize for this delay. Unfortunately, we are experiencing issues refunding your purchase. For better assistance, please provide us with your payment details and we will have this processed as soon as possible. Our apologies, *********

1/16/2015 Problems with Product/Service | Read Complaint Details
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Complaint: ORDER ID: # XXXXXXXXX Date added: 12/04/2014 Product Name: Camera Lens Stainless Steel BPA Free Coffee Mug Model:************* Order Total: $6.99 Ordered a Christmas gift from the GearXS website on Dec. 04th, 2014 because of the websites guaranteed delivery before Christmas. 20 days go by, website still says item is in packaging. I wait until after Christmas passes, still no product. I call them today, on 12/30/2014, they tell me that product was shipped by them, UPS must have not scanned it because only once it is scanned by UPS does it enter their system as "shipped." The rep. said because the website had the status of the order as "packaging" rather than "shipped" UPS must never have scanned the item and as it never arrived it must have been lost in transit. They did not contact me at all about the product loss even though they seemed to be fully aware of it not arriving. They said they do not contact customers when there is problem with their orders. They couldn't send me a new item but they would reimburse me after of several days of processing, the exact number of which was unknown. The rep. said there was no manager available to speak with but that one could email me, I don't know how soon this will happen and they did not know either. I asked if there was anyone I could speak to or contact to provide process feedback but the rep. said there was not although she reassured me the company is "constantly monitoring and improving the process" despite there not being any available contact or forum for customer feedback.

Desired Settlement: Recompense for Product, recompense for time wasted and for the poor gentleman who now is to receive a Christmas Gift way past Christmas, and the Company examined to ensure they are not just fraudulently selling products they do not have.

Business Response: Initial Business Response /* (1000, 5, 2014/12/31) */ Contact Name and Title: ********* Contact Phone: ************ Contact Email: *************** Hello, We apologize for this inconvenience. Unfortunately, this item is currently out of stock. However, as soon as it becomes available again, we will contact you. Your full refund will be processed. Again we apologize for any inconvenience this may have caused. Our apologies, ********* Customer Service Manager Initial Consumer Rebuttal /* (3000, 7, 2014/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response does not correct the issues which have led to this occurring. There needs to be some sort of customer feedback mechanisms in order to: (1) actually be able to recognize business issues/failures and then act to resolve them; (2) create and ensure their is a system in place to notify customers if their product DOES NOT actually exist or if their is a problem with the order (as I am sure they would do if the customer's payment process were disrupted); and (3) not make guarantees of product delivery that are hollow and have no real system in place to back that guarantee up. If you guarantee a product delivery by a certain time, and fail to do so, you cannot simply expect a refund to be satisfactory. For instance, if my product did arrive but after guaranteed delivery time what would be the recompense, a full refund, if so then at least you have the product and your money back, unless of you course you force the customer to return the item and they incur shipping and 20% restocking fee which does not rectify anything. Secondly, in my case in which I received no item, you failed your guarantee, failed to notify me of your failing, and then offer a refund to 'back up your guarantee' how does this fix the situation? I expect a refund because you stole my money and had no product to actually sell, this is not upholding your guarantee but is instead an attempt to avoid theft prosecution. I expect some form of system in place that will correct these issues in the future and an actual downside for the company if they issue fake guarantees. Final Business Response /* (4000, 9, 2015/01/04) */ Hello, Thank you for your response and again we truly apologize that you had to experience this issue. We are in the processing of receiving more soon and you will be contacted once we receive more. In the meantime, we will issue a FULL refund for the amount you paid back into your original form of payment. If there is anything else we may assist you with, please feel free to contact us. Thank you for your cooperation as we resolve this issue. *********

1/16/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered products 12/2 it was in packing 12/4. When order was not received contacted company and cancelled it. The shipped it after the need date. I contacted them about the shipment at which time was told 3 items were out of stock (no notice before my call to them. They never issued credit for those until I called about it. Their policy is to charge 20% restocking and I was to have to send back at my cost. They finally (after 2 more contacts) sent me a label stating it must include the RMA which they never gave me. Contacted them same day stating they never gave me an RMA - 6 days later I sent back the package (unopened) and noted they did not supply number. They received it on January 7th and still no refund, received an email today saying it would be 3 to 7 days. This is unacceptable business practices. I worry that they are using customer monies to help cover cash flow.

Desired Settlement: Full refund. I also want them to fix some of their issues.

Business Response: Initial Business Response /* (1000, 5, 2015/01/13) */ Contact Name and Title: ********* Contact Phone: ************ Contact Email: *************** Hello **** We apologize for this inconvenience. I am the customer service manager and I will make sure any issue is resolved. I do see that your return has been received. I will have your return processed and I will make sure your FULL refund is processed back into your account. Thank you for your cooperation as we resolve this issue. Our apologies, ********* Initial Consumer Rebuttal /* (3000, 7, 2015/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not fell the refund should take any time and the correct response from the company would have been "We HAVE issued a credit - not that we will. . . They were going to ship my order - didn't . . . They were going to email me a shipping label "today" but didn't until I contacted them again . . . they were going to give me my RMA . . . and didn't until many days latter. I'm just sick of the "will" that doesn't happen. Final Consumer Response /* (4200, 11, 2015/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Customers are left paying interest on the charges while you keep our money - the apologize foe this costly inconvenience in not enough. How would you like it? It is unacceptable. Other potential customers needs to be aware of this practice. Final Business Response /* (4000, 13, 2015/01/16) */ Hello, Again we apologize for any inconvenience this may have caused. We provided you with a prepaid return label and issued you a full refund back into your account. Thank you for your cooperation as we resolve this issue. Our apologies, *********

1/15/2015 Problems with Product/Service
1/12/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Purchased a Baby Changing Pad Cover for $6.99 on 11/16/14, Order Number XXXXXXXXX. Received the item, and it was not the same as the advertised product. Product shown on seller's website had a gray star pattern. Product received was plain white, no pattern. Emailed customer service on 12/5/14 requesting correct product sent or a full refund. Seller responded on 12/8/14 offering a 15% discount on the purchase. Responded to seller on 12/8/14 repeating that I would like a full refund and am happy to return the item if postage is sent. Seller responded on 12/9/14 with an automated standard message including instructions to visit the website to return the item. This would involve me paying for return shipping and a 20% restocking fee. I responded on 12/9/14 again repeating that this request to return is due to the product received being different than what was advertised. GearXS has inaccurate product information on their website. They should be responsible for the return postage, and no restocking should apply. Note, GearXS sends an automated message that they will issue a response in 24-48 hours. I did not receive a response to my 12/9/14 message, so I sent a follow up email on 12/11/14. On 12/12/14 I called GearXS customer service to discuss the issue and the lack of a response. I was told I would receive an email with prepaid postage and instructions for return by the end of that day, and that a full refund would be issued. I did not receive this email, so I sent another email to customer service on 12/13/14. On 12/15/14 I received the email with postage and return instructions. I mailed the return and tracked the shipment. GearXS received the return on 12/19. The instructions that were emailed by GearXS said once the return is received, a refund will be issued. It is now 1/9/15, and I still have not received the refund. Also, I sent another email to customer service on 1/7/15 requesting an update, that has not been responded to over 48 hours later. The customer service representative I've been dealing with through emails is *********** 1) I would like the full refund issued for my order immediately, that has now been returned for over 3 weeks. 2) I would like to file a formal complaint against GearXS. They have inaccurate product information displayed on their website. Their Customer Service does not respond to inquiries in the amount of time their automated emails suggest. They have not made an acceptable effort to resolve this issue, and they have not issued the refund that is due for my return.

Desired Settlement: Full refund of $6.99.

Business Response: Initial Business Response /* (1000, 5, 2015/01/09) */ Contact Name and Title:********** Contact Phone: ************ Contact Email: *************** *********** We apologize that you had to experience. Here at GearXS we strive for excellent customer service and we are here for you to make sure any issue is resolved. For this inconvenience, We will issue a FULL refund back into your account. Please allow 3-5 business days for the funds to reflect back your account. Again we apologize for ay inconveneince this may have caused. Our apologies, *********

1/9/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I ordered two pair of the Fleece Lined Leggings in black, I heard from other people that it was suggested to size up in the particular leggings. So I sized up TWO sizes to a M/L. The leggings arrived I put on a pair. The leggings I had on had a HUGE hole in the back of the calf no where near a seam and were completely see through like they were tights. Checking the other pair they had the same hole. I emailed the company twice asking for a refund and tried calling several times. I never got any response.

Desired Settlement: Refund in full for what I paid - I am not paying to return them to the company so if you want them back you can pay for that too.

Business Response: Initial Business Response /* (1000, 5, 2014/12/22) */ Contact Name and Title: ********* Contact Phone: ************ Contact Email: *************** Hello, We apologize for this inconvenience. We will issue a full refund back into your account and we do not need the damaged items back. Please allow 3-5 business days for the funds to reflect back into your account. If there is anything else we may assist you with, please feel free to contact us. Have a great day, *********

1/9/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I placed an order for a winter hat with this company on 11/28/14. The item should've shipped within 5-7 business days according to the website. It is now 12-16-14, I've not received the item or a shipment confirmation. However this isn't what really bothers me. I have emailed the company twice with NO response and I have called several times to only get a recording or sit on hold with no one ever picking up the line. I'm really not certain that this business is legit.

Desired Settlement: I would like a refund on my order, however I also feel like this company really should be investigated.

Business Response: Initial Business Response /* (1000, 5, 2014/12/16) */ ********************************* *************************** ********************************* Hello, We apologize for this delay. All orders are processed and shipped within 1-2 weeks business days as stated on our website. However, your order has been shipped. Please allow 24-48 hours for the tracking number to get updated and emailed to you. Our apologies, ********* Initial Consumer Rebuttal /* (3000, 7, 2014/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) No I do not accept it. The website clearly states, and this is quoted "General shipping information In-stock orders normally ship within 5-7 business days unless otherwise noted on the cart or checkout page. Generally, all items on backorder or out of stock are marked as such on the site. All orders ship via UPS. You will receive an e-mail with a tracking number when your order ships. You will also be able to view your order status and tracking numbers in your account order history." There is a big difference between 1-2 weeks and 5-7 business days. If you do not have shipping info yet, that means you are just now shipping the item out which would be the 13th business, twice your promised time. I no longer need the item as I had to purchase another else where being I did not receive it in the appropriate time frame. Keep your item, refund my money. Also the item was in stock according to the website. Final Consumer Response /* (4200, 11, 2014/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I no longer need the product as it has taken too long to receive. I WANT A REFUND! It's that simple. Final Business Response /* (4000, 13, 2014/12/22) */ Hello, We apologize for this delay. Your package has been reshipped. Your UPS mail innovations tracking number is XXXXXXXXXXXXXXXXXXXXXX which you *** track by clicking on the link below. This information also has been emailed to you. If you need more information, please feel free to contact us. *************************************************************************** Warm regards, *********

1/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Even after contacting the customer service and the postal service which took me couples hours waiting on the phone, i was told by the customer service at gearxs.com that they are not willing to give me any refund.

Desired Settlement: I do not request any excess apart from the amount that is rightfully due to me.

Business Response: Initial Business Response /* (1000, 8, 2014/12/29) */ Contact Name and Title: ********* Contact Phone:************* Contact Email: *************** Hello, According to the UPS surepost tracking number******************* the package was delivered on 12/23. You may confirm this information on ups.com. Please advise if you need further assistance and we will assist you anyway possible. Our apologies, *********

1/7/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Order XXXXXXXXX was not shipped, despite the items continuing to be listed as in stock on their website. I contacted them and they said to wait. I have continued to wait but my order should have shipped in 5-7 days but is still just sitting in "packaging" phase.

Desired Settlement: Ship the items immediately. Fix customer service so that customers can get the products they order and their concerns aren't dismissed when the point out their order hasn't shipped in the specified time.

Business Response: Initial Business Response /* (1000, 5, 2014/12/10) */ Contact *ame and Title: ******* * Contact Phone: XXX-XXX-XXXX Contact Email: *******@gearxs.com Hello *******, Thank you for contacting us and we apologize for this delay. As stated on our website, all orders are processed and delivered within 1-2 weeks (business days). However, we will make sure this order is shipped out as soon as possible. We appreciate your time and cooperation as we resolve this issue. Thank you, ******* * Initial Consumer Rebuttal /* (3000, 7, 2014/12/10) */ (The consumer indicated he/she DID *OT accept the response from the business.) Actually your website says you will ship in 5-7 business days with item arrival in 1-2 weeks. It is well over 7 days and still the item is unshipped. You aren't holding up your end of the deal. Final Consumer Response /* (4200, 21, 2015/01/07) */ (The consumer indicated he/she DID *OT accept the response from the business.) Still false advertising on your website-you do not ship in 5-7 days and do not deliver in 2 weeks. Also it was not a voluntary refund. I had to issue a chargeback with my credit card company and a dispute wth PayPal to compel them to refund my $$. Final Business Response /* (4000, 19, 2015/01/07) */ Hello, We issued a full refund back into your account. The refund transaction ID number is *****************. Thank you for your cooperation as we resolve this issue. Kind regards, *********

1/7/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I ordered leggings from Gearxs, but never received the item: Order ID: XXXXXXXXX. Date Ordered: 12/02/2014. Sent 2 emails to Gearxs, never got a reply.

Desired Settlement: Refund

Business Response: Initial Business Response /* (1000, 5, 2015/01/06) */ Contact Name and Title: ********* Contact Phone: ************ Contact Email: *************** Hello, We apologize for this inconvenience. According to your USPS tracking number ********************** your package is getting returned back to us due an invalid address. You may confirm this information on usps.com. For better assistance, please confirm your shipping address. Thank you, ********* Initial Consumer Rebuttal /* (3000, 7, 2015/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have used ****** to make payment and address is the same one registered with them. I have always received all the packages with this same address. Also, there is no mention on the next steps, whether the items will be resent? Final Business Response /* (4000, 9, 2015/01/07) */ Hello, The shipping address we have on file is *********************************************. Once the package is returned back to us, we will issue a full refund back into your account. Thank you, *********

1/6/2015 Problems with Product/Service
1/5/2015 Guarantee/Warranty Issues
12/30/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Since I did not receive the order by the guaranteed date of 12/25, I emailed the company to say I did not want it and would return it to them unopened. I then went through ****** to resolve this matter and the company simply "denied a refund" so I am still holding the unopened package. I am sure since they did not deliver by the promised date, that there must be thousands of others in a similar situation. I do not care about the refund, just that the company is held responsible for making the guarantee that they didn't seem too concerned about keeping. Can they do this with no consequences?

Desired Settlement: I am seeking no monetary settlement, only that the company acknowledge it did not keep its promise to deliver by the "guaranteed" date and that it will refrain from making further guarantees. I am severing all connections with the company as they don't seem to care about their customers.

Business Response: Initial Business Response /* (1000, 5, 2014/12/29) */ Contact Name and Title: ********* Contact Phone: ************ Contact Email: *************** Hello, We apologize for this inconvenience. Since you did not receive your package on time, we will issue a full refund back into your account and we do not need the items you received back. Please allow 3-5 business days or the funds to reflect back into your account. We apologize for any inconvenience this may have caused. Our apologies, *********

12/29/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I placed an order on 12-05-14.Iwas told it would arrive for Christmas.Last update I got was 12-08 and it still hadnt shipped out.when I write I never receive a reply .when I call there is never an answer.I have sent several emails and no one responds.called several times and am always on hold then line cuts off and no one is there as if they hung up.I just want the scarf I ordered.I used a prepaid Visa debit cad that expires on 12-31 which means if I dont receive it soon,I will lose the cost of item as card will be expired.

Desired Settlement: I want the product of course unless its not available,then I want a cash refund if I cant get item by 12-25.

Business Response: Initial Business Response /* (1000, 5, 2014/12/22) */ Contact Name and Title: ********* Contact Phone: XXX-XXX-XXXX Contact Email: *************** Hello, We apologize for this delay. As stated on our website, all orders are processed and delivered within 1-2 weeks business days. Your package has been shipped. Your USPS tracking number is XXXXXXXXXXXXXXXXXXXXXX which you *** track on usps.com. If you need further assistance, please feel free to contact us. Best regards, *********

12/29/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Merchandise ordered (Order ID: #XXXXXXXXX) on 11/30/2014 my credit card charged 11/30/2014 merchandise not shipped, web site states "packing status". Called company 5 times no answer. Emailed customer service 6 times no response back.

Desired Settlement: I want the merchandise I ordered guaranteed delivery before Christmas or I want an immediate refund so I can rebuy the presents.

Business Response: Initial Business Response /* (1000, 5, 2014/12/12) */ Contact Name and Title: ********* Contact Phone:************* Contact Email: ****************** Hello, We apologize for this inconvenience. As stated on our website, all orders placed on or before Dec 12, is guarantee delivery by Dec 25th. Also stated, all orders are processed and delivered within 1-2 weeks business days. We will have your order shipped out as soon as possible. Again we apologize for any inconvenience this may have caused. ********* ************************

12/29/2014 Problems with Product/Service
12/18/2014 Problems with Product/Service
10/24/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I order the Vibe Care Deluxe 3D Sensor Pedometer from Ebay. It came with some pot and pans that I order. I gave it to my manger in April,16,2014 and left it at that. He when on a long vacation and when he came back I took sick and to go to the hospital. I never got a change to use the pedometer. My manger and I tried to operate the pedometer and it never worked, All I want is a pedometer that works not money. You see I had both my knees replace so it is more impotence to me to have the pedometer to walk and count my steps than to have my money back. Would you please replace the pedometer and keep the money.

Desired Settlement: I just want a replacement that works.

Business Response: Initial Business Response /* (1000, 5, 2014/10/10) */ Contact Name and Title:********** Contact Phone: XXX-XXX-XXXX Contact Email: *******@gearxs.com Hello, This order was placed on 4/14/2014 which was 6 months ago. As stated in our return policy, the customer must contact us within 30 days of the delivery if there are any issues with the item. Since it has been way passed **** time frame, we are unable to issue a refund, send a replacement or even accept the return. The customer stated that they lost it and just found it now however this issue is beyond our control. We are unable to accept a return from 6 months ago. ********* Customer Service Manager X-XXX-XXX-XXXX, ext. ****

10/22/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: i emailed them 4 times before they responded and claim that 10 is all i bought. However it should have been 10in a pack with 2 packs in the purchase for total 0f 20 raozor. They took a week to get back to me and in the meantime they changed the ad. I have the orig. They also claim the reg price is 29.00. I could buy 10 razers for 2.00 and 20 razers for 4.00. I dont care if they settle with me but i just want them not to be able to take advantage of people.

Desired Settlement: if i can get a refund or have 10 more razors sent thats fine. If not i does not matter as long as a report goes on about their misrepresentation and misleading sales tactics

Business Response: Initial Business Response /* (1000, 5, 2014/10/22) */ Contact Name and Title: ******* N Contact Phone: XXX-XXX-XXXX Contact Email: *******@gearxs.com Hello, The listing clearly states "Whats Included: 10 disposable razors". The Model number is for our warehouse purposes. However, the item is advertised as a 10Pack which includes 10 razors. However for this inconvenience, we will ship out another 10 razors. The new tracking number will get updated within 24-48 business hours. http://www.gearxs.com/BiC-10-Sensitive-Disposable-Razor-Pack-2-Pack-w-Plastic-Covers-Comfort-Grip?filter_name=BIC-RAZOR ******* *

10/7/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I purchased a bamboo pillow from gearxs.com on 7/9/14. When I received the item, it was compressed in a very small package. When it expanded the pillow was not even 1/4 full. According to gearxs, it would expand over several weeks. I waited and it did expand, but not even to 1/2 full. At that point, I contacted them and told them about the issue. I never received a response back. After several more weeks, I requested a refund. At that point, I was then told they would not help me because it had been too long since the purchase.

Desired Settlement: Refund of 27.27

Business Response: Initial Business Response /* (1000, 5, 2014/09/09) */ Contact Name and Title: ********* Contact Phone: ************ Contact Email: ****************** Hello, This order has exceed our return policy however for this inconvenience, we emailed the customer a prepaid return label to return the item back to us and would not have to cover the return shipping cost. Once we receive the return, we will issue a full refund back into their account. Thank you. ********* Consumer Response /* (3000, 12, 2014/10/03) */ The business contacted me and told me to return the item and I would receive a refund. I returned the item and instead received a partial refund. They charged me a 20% restocking fee for returning a defective item. Business Response /* (4000, 14, 2014/10/06) */ Hello, We provided a prepaid return label. We have received the return and a FULL refund has been issued back into the account. The refund transaction ID number is ***************** which could be confirmed with their PayPal account. Thank you ********* Customer Service Manager ************************* Consumer Response /* (4200, 16, 2014/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) It appears that gearxs is referring to another customer. I only received a refund of $21.81, not a full refund of $27.27. Paypal even shows it as a partial refund. Plus the refund transaction id is *****************. Not the id that they provided. I still have not received the FULL refund that they promised and would be happy to accept their resolution when they have fulfilled what they said they would. Business Response /* (4000, 18, 2014/10/07) */ Hello, Yes a refund of $21.81 was refunded back into the account. We apply a 20% restocking fee against returns which is stated in our terms and conditions. We provided a prepaid return label so the customer does not have to pay for the return shipping cost. However, the 20% restocking fee must be applied. *********

9/26/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I ordered 2 different flashlights 3 weeks ago and I never received a confirmation, estimated eliver time or tracking information. I called to talk to someone twice and was put on hold for 15 minutes each time before hanging up. They have not returned my emails that I sent and I either want my products immediately or I want a full refund!!!

Desired Settlement: Full refund or the product I have paid for and shipping information.

Business Response: Initial Business Response /* (1000, 5, 2014/09/15) */ Contact Name and Title: ********* Contact Phone: ************ Contact Email: ****************** Hello, As stated on our website, all orders estimated arrival date is within 1-2 weeks (business days). The package has been shipped and currently in transit. The UPS tracking number is ****************** which you may track on ups.com. ********* ************************ **************

9/19/2014 Problems with Product/Service | Read Complaint Details
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Complaint: GearXS will not stop sending spam emails. I called the company and asked to be removed from their list, and was told that I was off their list. The emails keep coming. I used the Unsubscribe button at the bottom of the spam emails. The emails keep coming. I want nothing to do with this company. Please get them to stop spamming me.

Desired Settlement: Take "*************** off your spam email list!!

Business Response: Initial Business Response /* (1000, 5, 2014/09/08) */ Contact Name and Title:********** Contact Phone: ************ Contact Email: ****************** Hello, This purchase was made through our eBay store. Once they purchase is made through eBay, the customer gives permission to eBay to send emails regarding daily deals. We have removed the customer's email address from our website however, that will not prevent eBay to send the emails that the customer agreed to. We have contacted eBay and they started they would need the customer to contact eBay directly to remove the email address. Thank you.

9/16/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: On Aug. 12, 2014 I ordered the Refael Collection� Bamboo Memory Foam Hypoallergenic Pillow with Carry Bag. It has a supposed value of $99 but the pillow is horrible and the carrying bag that is was supposed to come with can't be used. The first time I tried it ripped in 3 places and your pillow can't be used for 2 days after every time you use the carrying case. order #XXXXXXXXX‏

Desired Settlement: 19.99 that I originally paid plus my return shipping costs.

Business Response: Initial Business Response /* (1000, 5, 2014/09/05) */ Contact Name and Title: ********* Contact Phone: ************ Contact Email: ****************** We emailed the customer the return information. Once we receive the return, a refund for the amount of the purchased will be issued. GearXS

9/16/2014 Problems with Product/Service
9/8/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I placed an online order on 8/13/14. After my order I did not receive an email confirmation, which I thought was strange. The only way I knew that my order went through was that I got a VM from from CC company wanting to verify that I made this purchase - my CC company thought it may have been a fraudulent charge. The CC company VM was left and the purchase verified by me, that same day on 8/13/14. When I didn't get a confirmation email and no notice of shipping even though my CC was charged I emailed the company via their Contact Us form - I did this 3 times with no response and eventually broke down and called the company. That was on 8/22/14, a week and a half later. The customer service representative I spoke to told me that my shipment was scheduled to be shipped out that day and that I would be receiving a shipping notification via email. I told her that I have not yet received any email from your company so I would like to confirm my email address is correct (which it was) and to have my confirmation number just in case. I am glad I got the confirmation number through the phone because I never received either confirmation email or shipping email. Again I was stuck with no communication from the company so I called a second time on 8/26/14 to see if what the first customer rep told me was true/false. The second customer service representative placed me on hold for a long time and then eventually told me that my order was not shipped on 8/22/14, but will ship the following day, 8/27/14 and a shipping notification will be emailed out at that time. The only good thing that came out of the 2nd call was that this representative actually sent me proof of my order in the form of an invoice. Needless to say my order was not shipped on 8/27/14 and I didn't receive a shipping confirmation. So after no shipping notification I replied to the email the 2nd representative sent me with the invoice attached thinking that this would get answered quicker - nope, no reply. So at this point I have emailed over 4 times and have called 2 times. I called again on 8/28/14. The third representative told me the same thing as the second representative, but when I insisted on receiving the tracking number by phone AND email she seemed so inconvenienced. I actually did receive an email with what looks like a tracking number but I will have to wait and see if this works after 24 hours. What makes me concerned is that my CC was charged over 3 weeks ago, and I know you can only charge my card after the items ship. I can't believe I have to chase the company down for this information, shouldn't this be automated? I just want to be done with this company. If my order doesn't ship out by 8/29/14 I am going to dispute my CC charges.

Desired Settlement: N/A

Business Response: Initial Business Response /* (1000, 5, 2014/08/28) */ Contact Name and Title: ********* Contact Phone: ************ Contact Email: ****************** Hello, We apologize for this inconvenience. As stated in the listing, all orders require 1-2 weeks (business days) of processing. However, the order was shipped out today. The UPS tracking number is ****************** which may track on ups.com. Please allow 24 hours for the tracking number to get updated and emailed to *********************. Again we apologize for any inconvenience this may have caused. ********* ************************ **************

8/11/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Order # XXXXXXXXX. 7/3/2014. Advertised a mystery box of **** computers or printers or other name brand items. Also gave the illusion if I purchased the upgraded box, I would receive better stuff. The box is full of outdated, no name, dollar store junk. Total misrepresention of what was advertised. They also offered a 100% refund if unhappy. They offered to return the junk but I have to pay for return shipping. That is unacceptable. Had the product been properly advertised I would not have ordered it. There should be Laws for consumer protection against this. If this is the way they do business then please

Desired Settlement: Return order. Company pays all incurred cost. Stop misleading advertisements.

Business Response: Initial Business Response /* (1000, 5, 2014/07/30) */ Contact Name and Title: ********* Contact Phone: ************ Contact Email: ****************** Hello, As stated in our return policy, the buyer is responsible for the return shipping cost. However for this inconvenience, we emailed the customer a prepaid return label so they dod not have to cover the return shipping cost. Once the return is received, we will have the customer's full refund processed. Thank you, *********

8/4/2014 Problems with Product/Service | Read Complaint Details
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Complaint: In December, I had ordered this product for a gift, then ordered a second one for myself. I the products never went out as there was an issue with the product. I received a refund on the first order which was XXXXXXXXX, but not this order of XXXXXXXXX. I didn't receive the product I need a refund and no one ever got back to me regarding this order. The last I sent a message to the company was 05/06/2014, still no response and I sent a message regarding this issue several times and still no reply.

Desired Settlement: A full refund

Business Response: Initial Business Response /* (1000, 5, 2014/07/22) */ Contact Name and Title: ******* N Contact Phone: XXX-XXX-XXXX Contact Email: ***@gearxs.com Hello, We issued a refund for order number XXXXXXXXX however we were having troubles refunding for order number XXXXXXXXX since ****** only recognized one order. When this occurs, that means the customer used a different ****** account or someone else paid for the order. We emailed the customer this information and the customer never responded back to us. For order number XXXXXXXXX we either need the ****** transaction ID for this payment or the email address that was used to place this order and we will make sure this refund is processed as soon as possible. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Order History from the Gear XS website shows: Order ID: #XXXXXXXXX Status: Canceled Out of Stock Date Added: 12/10/2013 Products: 1 Customer: ****** ***** Total: $34.99 View Order ID: #XXXXXXXXX Status: Canceled Out of Stock Date Added: 12/10/2013 Products: 1 Customer: ****** ***** Total: $34.99 ****** account order with both orders, I don't have any other account. Just the one I order from. the following shows on my ****** account: Dec XX XXXX GearXS.com Payment -negative $34.99 USD GearXS.com Payment Dec XX XXXX GearXS.com Payment -negative $34.99 so ****** shows 2 payments to gearxs on the same day. I had replied several times to the company, I did not receive a response and the website shows no response to my questions. Final Business Response /* (4000, 9, 2014/07/23) */ Hello, Unfortunately, we are still unable to process a refund into her ****** account. We are trying to send the customer money to the mail address that was provided which is ***************@yahoo.com and ****** is stating they do not recognize this email address. If they have a different email address registered with ******, we would need that email address to send a money request. If not, we can issue a store credit for the amount for $34.99. Please advise. Thank you, *********

5/13/2014 Problems with Product/Service | Read Complaint Details
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Complaint: GearXS charged my credit card but never shipped my items (order ID XXXXXXXXX). I contacted them and their customer service, a day later, responded very vaguely that they would contact *** to set up a trace. I asked them to provide a tracking number, and they did not. Instead, they responded with a vague reply of "if you do not receive an update in 48 hours please contact us for further assistance". I am getting the run-around. This company stole my money!

Desired Settlement: full refund

Business Response: Initial Business Response /* (1000, 5, 2014/05/02) */ Contact Name and Title: ********* Contact Phone: ******************** We apologize for this inconvenience. It seems like the package might have been lost in transit. However, we have cancelled the order and issued a full refund back into the account. The ****** refund transaction ID number is ***************** which you may confirm this refund with ******.

4/18/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: 3-25-14 I purchased an ****** 7 LED Wireless Motion Sensor Light******************* The photo looks exactly like a "Light Angel" a competitive light product that has a motion and light detector. This item,even though it looks identical to it's competitor, does not have a light detector and as such the light comes on during the daytime when no light is needed. Who needs an outdoor light that comes on during the daytime? The company refused to acknowledge my return requests. I have nine emails I can forward regarding this transaction.

Desired Settlement: I I expect a refund of my purchase price and for the company to pay for the item to be shipped back to them. I will not pay $6.70 to get a $12.00 refund.

Business Response: ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** ********************** Final Business Response /* (4000, 10, 2014/04/16) */ WE issued a full refund for this defective unit and we do not need it back. Refund ****** transaction is ***************** which you may also confirm with your ****** account. Thank you for your cooperation as we resolve this issue. Final Consumer Response /* (2000, 12, 2014/04/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the refund. However, I would have liked an apology for the terrible manner that GearXS handled my complaint. Including the fact they mislead the BBB about the complaint at first. They blatantly ignored my requests until forced to by the BBB.

3/24/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Ordered **********************************************************************

Desired Settlement: Refund or delivery of product

Business Response: ****************************************************************************************************************************************************************************************************************************************************************************************************************** Final Consumer Response /* (3000, 7, 2014/03/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Item was recently received in damaged condition and is unusable...company will be contacted for either replacement or refund...pretty big hassle for a 10 dollar item Final Business Response /* (4000, 9, 2014/03/12) */ We have issued a refund *********************

3/11/2014 Problems with Product/Service | Read Complaint Details
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Complaint: *********** *********************** ************************************************************************************************************************************************************** ************* When the package arrived on ********** it was missing the 2-Pack ************** ******** ************* I called the company's and reported the missing item, expecting to get a refund because it is what I have experienced in the past. However, I was told by the customer service representative that I needed to take a picture of the package to verify the packaging label and the picture of the package. I told her that I had already thrown the packaging materials away and my trash had already been collected by the city yesterday so there was no way for me to retrieve it. I asked if there was a different way to verify the missing item, like taking a picture of the items that I received and she said no. She insisted that to protect the company from losses and false reporting of missing items, it is company policy that a picture of the package itself be sent. Without it, she cannot issue a refund for the missing item and the best she can do is give me a *** refund on my order ********** not the ****** for the purchased item that was never received. After I hung up, I looked to see if this policy is posted anywhere on their website and it is not. I am utterly shocked and disappointed that this company handled my complaint this way and refused to refund me for an item that they never sent to me. This has never happened to me before and I mainly do my shopping online. Any other instances where this has happened with a different company, they have always refunded me the money for the missing item. I feel this policy of GearXS is dishonest and distasteful and puts the customer at bad end of the deal; they should not be allowed to steal money from me or anyone else.

Desired Settlement: I would like a full refund of my purchase price of $12.99 or a replacement 2-Pack Fleece Leggings in Grey that I purchased. I feel this is fair and just. The 10% discount they offered to appease me as insulting.

Business Response: Initial Business Response /* (1000, 5, 2014/02/28) */ **************************************************************************************************************** A *** refund in the amount ******** was processed *********** The remaining refund of ***** was processed *********** The customer was refunded for the full *******

2/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a product in November 2013 that was defective and contacted their CS department for a return label and RMA. They sent me a .pdf file prepaid **** label that was very blurry. I sent the product back using the label. After a few weeks without seeing the refund, I called them and they said they had not received it. I looked at the label and tried to enter the number on the **** website, but many of the numbers were illegible and I could not bring anything up. I called the *********** and per their request sent them a copy of the label. They informed me it was so blurry it could not be scanned and therefore could not be tracked but would have been sent. I called the company back and they said they'd look for it and call me back within a week. They then emailed me a week later with an answer to a completely different question (providing tracking on another order I had placed the previous month). Since then, they have continually given me the run around, saying they will give me a refund when they get the package, but refusing to address the problem with the label they provided, and not even responding to my questions in my email, instead they keep referencing a**** tracking number that has nothing to do with my return and otherwise acting like they don't understand or aren't even reading my responses. I can send copies of all of this information. They have not tried to work with me at all and I really feel that they are hoping I'll just give up. I can't prove they have the package because there is no tracking now but that is because they gave me a label with unusable tracking. I know **** rarely loses packages, and when I talked to them on the phone they said they had a bunch of returns they hadn't gone through yet. I am sure they have the package and they either lost it, separated the product from the paperwork so they don't know whose return it is, or are just waiting for me to give up or the time limit on credit card disputes to run out.

Desired Settlement: I would like a refund of the original purchase price of 39.99.

Business Response: ***Initial Business Response******************************** **************************************************************************************************************** We received the return on 2/14/14. A refund of $39.99 was processed on 2/17/14 ***************************** ***Final Consumer Response******************************** (The consumer indicated he/she ACCEPTED the response from the business.) The company finally agreed to give me the refund.

1/28/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I have not received my package that i had purchased a while ago. I was not given any information on packaging. I have made attempts to contact customer service but received no reply. Gear XS had taken my money on *********** ************************** ************************************************************************************************************************************ ************************************************ I emailed them on January 9th, and have yet to hear a reply.

Desired Settlement: I want my money back in full. This is a terrible business and they have terrible customer service. what is a malicious company like this still doing around? I am seeking a full return of 16.99 USD from Gear XS. I want nothing to do with a cancerous company like that.

Business Response: ***************************************************************************************************************************************************************************** According to **** tracking number *********************** the package was delivered to the customer on 1/14/14.

1/10/2014 Delivery Issues | Read Complaint Details
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Complaint: I purchased a********************************************************** *********** And received it ************* , I opened two days later to Check it out , And it has a error on that relates to the motherboard .I called them on the ********** and ask if I could return it they said yes, And they would email me a label to ship it back to them . To check my email at the end of the day , Which I did and nothing there . So I waited to call them back to day ********** and again they told me that there would be a shipping label in my email at the end of the day . And again nothing there .I also explained to them that this was a Christmas gift and ask them if they would send me a other tower computer and when I got it I would put the one that I have and I would put it back in that same box and ship it back to them , I also told them I would give them my credit card info and If they did not receive there computer , Then they could charge my credit card or what ever it would take to get this before Christmas . They said they would not be able to do that . So at this point I don't know if they are going to send me a return label or not . I am out ******* and have a computer that is no good to me. Product_Or_Service: A working computer Order_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Replacement Replacement is what I want. But I will take a refund if that is what they want !! I just want a computer that works . Not to much to ask for. When I paid them what they asked for it. Thank you

Business Response: ******************************************************************************************************************************************************************************** The item was no longer available for reshipment. We refunded the customer*********************

12/30/2013 Problems with Product/Service
12/16/2013 Problems with Product/Service | Read Complaint Details
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Complaint: The company will not respond with order confirmation or e-mail confirmation that the product I ordered has been shipped. It has been 15 days since the online order was made. My card, however, was charged when I placed the order. I have attempted contact by e-mail and submitted all the information the company has requested to receive an answer about shipment. This is the second time I have ordered from them and they provided no order confirmation by e-mail both times. Sufficient time has passed *** the order to be received. I would like to recive the item I ordered since I have already paid for it or just be refunded if the item has not been sent.

Desired Settlement: I would like to receive the product I ordered since it has been paid for as it is a Christmas gift. If the comapny refuses, I want a full refund.

Business Response: Initial Business Response /* (1000, 5, 2013/12/11) */ ******************************************************************************************************************* ****************************************************************************************************** Final Consumer Response /* (2000, 11, 2013/12/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response /* (4000, 9, 2013/12/13) */ Refund processed 12/12/13 for $44.99 ***********************************************

11/25/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered **** count cotton, wrinkle free sheets from this company. the sheets are a cheap see-through fabric and a mass of wrinkles. I requested a full refund from this company because these were not the quality that I ordered. they made several excuses about the sheets, which I proved to them that theirs were only excuses. they requested photos which I sent them. they offered a small refund, but I want my full refund as the sheets are not even close to the quality that they advertised. Product_Or_Service: 1000******************************************************XX

Desired Settlement: DesiredSettlementID: Refund I would like a full refund of $39.99 as these are not the quality that the seller described.

Business Response: ************************************************************************************************************************************************************************* Customer originally contacted us on 10/14/13. We offered a discount as we do not accept a return on this item once it has been opened due to hygiene purposes. The **** case was escalated to **** support and closed by ****. We have since refunded the customer $39.99 on 11/11/13.

11/20/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered two sets of Thermal Underwear. Based on the size chart provided I ordered them in Medium which should have been big. When they arrived I tried them on and they were too small. I mean; the bottoms wouldn't even go on. It was like they were kids sizes. I contacted them asking for a refund as I needed them for work and did not have the time for them to send new ones and hope that they were right. I have to go out and buy other ones. they refuse to accept the items back as the were taken out of the bags. How would I know if they fit if I didn't open the bag? The items have not been used; are back in the original packaging. I am getting the run around. Worst service I have ever received.

Desired Settlement: I simply want my money back since I had to buy from somewhere else. A full refund of $25.96.

Business Response: ********************************************************************************************************************************************** We have refunded the customer $25.96 on 11/19/13. Final Consumer Response /* (2000, 7, 2013/11/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) They refunded my money for an unusable product.

10/28/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Product arrived broken no effort made to rectify situation wanted a pic? No im out the money for product and money to ship it back and no resolution. Customer support is rude and degrades you.

Desired Settlement: Replacement and my shipping costs paid for

Business Response: ************************************************************************************************************************************************************************* Customer contacted GearXS customer support via **** resolution center on 10/9/13 and stated the item he received was damaged. We responded and asked for a picture confirmation. Customer then refused to send a picture. We then responded that we would give a full refund once the item was returned back to us. We have not had a confirmation that the item was sent back. We will issue a full refund once the item is returned. Please see the attached file with the email correspondence.

9/30/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Order was made around July 5th 2013. After 3 weeks I contacted the company of non delivery. They said they'll refund the money when the package was returned. It was sent back by the *********** but didn't get returned to GearXS. (label number XXXXXXXXXXXXXXXXXXXXXX) The scheduled delivery day was july 15th. I never received the package either because just the street address was on the package or the ******** was on the 4th line and shipper deleted 4th line. I usually include the box # because I don't have street mail delivery in *************** ( the latter is the theory the *********** mentioned) The shipper has repeatedly said they will refund when they receive the package. But the package has now been lost. The *********** said it went back to ****** but there is no record after that. I talked to the post office 4 times about this incident and the post master said it is out of their hands. He was surpised how uncooperative the shipper has been. I have 13 email correspondences with the shipper but zero resolution or compromise. Just apologies and unfortunate-lies. No effort to resolve AT ALL. I find this unacceptable that a company wouldn't try to help a customer. The package they claimed was not insured. I would assume that a business that ships products without insurance is a gamble, one of which I'm the *****.

Desired Settlement: either the flashlights or a refund

Business Response: ************************************************************************************************************************************************************************* The address the package was shipped to was the shipping address the customer provided. Please see attachment. We have not received the package back at our facility. I have contacted USPS and they have no return tracking information after July 16, 2013.

8/12/2013 Billing/Collection Issues
7/31/2013 Billing/Collection Issues
7/26/2013 Problems with Product/Service
7/25/2013 Guarantee/Warranty Issues
7/15/2013 Advertising/Sales Issues
6/7/2013 Problems with Product/Service

Customer Review(s)

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Customer Reviews Summary

22 Customer Reviews on GearXS, Inc.
Neutral Experience (0 reviews)
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