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BBB Business Review

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BBB Accredited Business since

GearXS, Inc.

Phone: (800) 438-7516 Fax: (800) 438-7630 105 E Oakton St Unit A, Des Plaines, IL 60018 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


GearXS, Inc, is an internet shopping company which sells a variety of products directly from the manufacturer. Located in Des Plaines, IL, this company ships across the United States as well as to locations across Illinois, including Naperville, Roselle, DeKalb, Aurora, Rockford, Bolingbrook, Evanston, Crystal Lake, Plainfield, Justice, Lake Forest, Rolling Meadows, and Wheeling. The company has been business for over 10 years.

This company sells a large selection of different products from companies such as Wet Seal, Miller High Life, Rampage, Hanes, Asus, Netgear, and Linksys. Categories of product include apparel, cables, cell phone accessories, computer cases, computers and laptops, digital cameras, drives, CDs and DVDs, electronics, external enclosures, flash memories and readers, gadgets, gaming and gaming accessories, input devices, jewelry, memory, monitors, motherboards, networking, power supplies, servers, software, speakers and headsets, storage, toys, web cams, winter accessories, home accessories, and flags. Many of the products can be found for over half of their regular retail price, and there are sections for products under $5, $10, and $20. There are weekly and daily featured deals, Certain products include free shipping, and all products are tax free if being shipped to a location outside of Illinois. Products include coolers, socks, knives, gaming consoles, jewelry, screwdriver sets, luggage, skirts, headsets, remote controls, showerheads, flashlights, earbuds, Breathalyzer devices, and sheet sets.

Visit the website for GearXS to learn more about their shipping and handling policies, learn how to become an affiliate or sell to the website, and browse their inventory of reduced price products.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that GearXS, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for GearXS, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 78 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

78 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 1
Delivery Issues 2
Guarantee/Warranty Issues 16
Problems with Product/Service 52
Total Closed Complaints 78

Customer Reviews Summary Read customer reviews

24 Customer Reviews on GearXS, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 22
Total Customer Reviews 24

Additional Information

BBB file opened: June 08, 2010 Business started: 08/01/2000 Business started locally: 08/01/2000 Business incorporated 05/25/2010 in IL
Type of Entity


Business Management
Mr. Rafael Yitzhaki, President/Owner
Contact Information
Principal: Mr. Rafael Yitzhaki, President/Owner
Business Category

Computers - Dealers Computers - Supplies & Parts Video Games - Dealers Computers Hardware, Software & Services Internet Shopping Home Electronics Computer and Computer Peripheral Equipment and Software Merchant Wholesalers (NAICS: 423430)

Alternate Business Names

Customer Review Rating plus BBB Rating Summary

GearXS, Inc. has received 3.79 out of 5 stars based on 24 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.