BBB Accredited Business since


Phone: (312) 527-4719 223 W. Erie  Suite 5 NW, Chicago, IL 60654

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that VOKAL, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for VOKAL, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on VOKAL, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 06, 2011 Business started: 01/01/2008 Business started locally: 01/01/2008 Business incorporated 03/06/2009 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Reid C. Lappin, CEO
Contact Information
Principal: Mr. Reid C. Lappin, CEO
Number of Employees


Business Category

Computer Software Publishers & Developers Graphic Designers Brand Development Smart Phone Software Support Computer Consultant Mobile Telephone Service Advertising - Mobile Consultant - Planning Systems & Software Testing Software Publishers (NAICS: 511210)

Alternate Business Names
VOKAL Interactive
Why Accreditation Revoked

VOKAL, LLC, is a computer software developer and publisher which specializes in mobile application design and development. This company serves downtown Chicago and the greater Chicagoland area, including Naperville, Schaumburg, Deerfield, Highland Park, Great Lakes, Crystal Lake, Evanston, Skokie, Arlington Heights, Niles, Mt Prospect, Rolling Meadows, St Charles, Geneva, Rockford, DeKalb, Aurora, Romeoville, Bolingbrook, Palatine, Downers Grove, Lombard, Villa Park, Carol Stream, Carpentersville, Bensenville, Burlington, Morton Grove, Elmhurst, Oakbrook Terrace, Midlothian, Blue Island, Alsip, Posen, Dixon, University Village, and Summit. Services include competitive analysis, technical consulting, information architecture, graphic design, design production, design analysis, mobile branding, server engineering, hardware integration, market deployment, maintenance solutions, project health monitoring, hosting solutions, and maintenance.

Additional Locations

  • 223 W. Erie
    Suite 5 NW

    Chicago, IL 60654


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.