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BBB Business Review

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BBB Accredited Business since

Keynote Consulting, Inc.

Phone: (847) 788-1530 Fax: (847) 788-1531 220 W Campus Dr  Ste 102, Arlington Heights, IL 60004 View Additional Email Addresses http://keynote-collections.com/


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Description



Keynote Consulting, Inc, is a collection agency that serves credit card companies, medical offices, and other entities. Located in Arlington Heights, IL, this company serves northern Illinois, including Skokie, Lake Forest, Rolling Meadows, Schaumburg, Crystal Lake, Elgin, Joliet, Deerfield, Buffalo Grove, Elk Grove Village, Barrington, and Evanston. The company was founded in 1994.

This company is a collections agency that works for small businesses, such as psychotherapists in private practices, medical offices, ambulance companies, events and social activities clubs, medical billing offices, and financial offices. The company works on the behalf of other companies in order to obtain payments for debts that have been incurred by customers and have not been paid, including primary placements (accounts that have been delinquent by 90-150 days), secondary placements (accounts that have been unsuccessfully placed by other accounts), and immediate placements. The company works to abide by all rules of collection law and guidelines in order to obtain the highest percentage of payment possible without harassing the delinquent payee.

Visit the website for Keynote Consulting, Inc, to learn more about the company's process of receiving payment on delinquent accounts, read testimonials from their customers, learn more about the process of collections and obtaining payments from delinquent accounts, and pay an outstanding balance on an account managed by the company.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Keynote Consulting, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Keynote Consulting, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 13 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Keynote Consulting, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: April 02, 2003 Business started: 01/01/1994 Business started locally: 01/01/1994 Business incorporated 09/27/1999 in IL
Type of Entity

Corporation

Business Management
Mr. Ron Bronstein, Chief Operating Officer Mr. Andrew Cole, President
Contact Information
Principal: Mr. Ron Bronstein, Chief Operating Officer
Business Category

Collection Agencies Collection Agencies (NAICS: 561440)

Products & Services

Full service collection agency, retail, medical, consumer and commercial services, each staff member has many years of industry experience and know how to identify the issues at hand, and work quickly and diligently to resolve them to our clients benefit and satisfaction.


Customer Review Rating plus BBB Rating Summary

Keynote Consulting, Inc. has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.