Business ProfileforHarvard Collection Services LLC

 BBB files indicate a pattern of consumer complaints filed against this business. On January 8th, 2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 2/28/2024, BBB has received a sufficient response from the business who is actively working on the patterns below with the actions included.

-Consumer’s report having difficulty disputing charges.

• We understand the concern listed. Harvard offers several different ways for a consumer to dispute a debt, many of which are mentioned in our initial notice. A consumer may dispute a debt via phone, via mail, via email, and via our website.

-Consumer’s report incorrect or fraudulent accounts on their credit report

• All accounts assigned to Harvard are assigned by a client.  Harvard works diligently within the reporting guidelines to report accounts when permissible and to make the appropriate updates or removals when accounts are disputed, closed, or the status of an account requires a change.

-Consumer’s report disputing charges that were removed then later added again

• Harvard has procedures to ensure accounts that are disputed remain as disputed on the credit report or are removed completely when appropriate.  Additionally, we have procedures in place to review accounts for re-assignment after receipt of a placement by a client.