BBB Accredited Business since 10/01/2012
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Enterprise Recovery Systems, Inc. is a collection agency which helps companies collect debts from their customers, including clients from higher education, logistics, and the government. Located in Oak Brook, IL, this company serves the greater Chicagoland area, including Schaumburg, Naperville, Bolingbrook, Roselle, Deerfield, Lake Forest, Skokie, Rockford, Evanston, Tinley Park, Midlothian, Franklin Park, Lombard, Villa Park, Wheaton, Carol Stream, Morton Grove, Arlington Heights, Mt Prospect, Glenview, Wilmette, Aurora, St Charles, Streamwood, Northbrook, Hoffman Estates, Oak Lawn, Crystal Lake, Orland Park, Blue Island, Alsip, Geneva, Batavia, Libertyville, and Mundelein.
The company started in 1988 and was originally focused on collecting education-related debt, such as tuition fees, federal student loans, and institutional loans, before expanding to logistic and broader governmental fees collection. The company adheres to all local, state, and federal standards in debt collection, including the Federal Debt Collection Practices Act, as well as ensuring that all employees are trained in essential customer service skills and participating in the American Collector's Association collector certification programs. The company also requires monthly ongoing training for their employees to ensure legal compliance.
Services provided by this company include federal loan recovery, Accounts Receivable recovery, virtual agents, international collections, skip tracing, free credit bureau reporting, first-party inbound/outbound call center services, and services for parking violations, traffic tickets, court fees, water bills, sewer bills, waste management bills, and inbound/outbound calls, letter and emails.
Visit the website for Enterprise Recovery Systems, Inc, to learn more about the services available from this company, read about the company's history and background, and contact the company to discuss utilizing their services.
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A BBB Accredited Business since 10/01/2012
BBB has determined that Enterprise Recovery Systems, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Enterprise Recovery Systems, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 66 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||53|
|Problems with Product / Service||13|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||66|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Enterprise Recovery Systems, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity
Incorporated: August 1988, IL
Contact InformationPrincipal: Mr. Scott Nicholson (President)Ms. Alicia LeBron (Executive Assistant)Mr. Andrew Soodek (CIO)
Collection Agencies, Call Centers
Alternate Business NamesERS, Inc., ERS, ERS Call Center Solutions
Industry TipsDebt Consolidation Services
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview