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BBB Accredited Business since 10/01/2012

Enterprise Recovery Systems, Inc.

Find a Location

Phone: (630) 574-3113Fax: (630) 574-0110View Additional Phone Numbers2000 York Rd Ste 114, Oak BrookIL 60523-8863 Send email to Enterprise Recovery Systems, Inc.View Additional Web Addresses

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Description


Enterprise Recovery Systems, Inc. is a collection agency which helps companies collect debts from their customers, including clients from higher education, logistics, and the government. Located in Oak Brook, IL, this company serves the greater Chicagoland area, including Schaumburg, Naperville, Bolingbrook, Roselle, Deerfield, Lake Forest, Skokie, Rockford, Evanston, Tinley Park, Midlothian, Franklin Park, Lombard, Villa Park, Wheaton, Carol Stream, Morton Grove, Arlington Heights, Mt Prospect, Glenview, Wilmette, Aurora, St Charles, Streamwood, Northbrook, Hoffman Estates, Oak Lawn, Crystal Lake, Orland Park, Blue Island, Alsip, Geneva, Batavia, Libertyville, and Mundelein.

The company started in 1988 and was originally focused on collecting education-related debt, such as tuition fees, federal student loans, and institutional loans, before expanding to logistic and broader governmental fees collection. The company adheres to all local, state, and federal standards in debt collection, including the Federal Debt Collection Practices Act, as well as ensuring that all employees are trained in essential customer service skills and participating in the American Collector's Association collector certification programs. The company also requires monthly ongoing training for their employees to ensure legal compliance.

Services provided by this company include federal loan recovery, Accounts Receivable recovery, virtual agents, international collections, skip tracing, free credit bureau reporting, first-party inbound/outbound call center services, and services for parking violations, traffic tickets, court fees, water bills, sewer bills, waste management bills, and inbound/outbound calls, letter and emails.

Visit the website for Enterprise Recovery Systems, Inc, to learn more about the services available from this company, read about the company's history and background, and contact the company to discuss utilizing their services.

BBB Accreditation

A BBB Accredited Business since 10/01/2012

BBB has determined that Enterprise Recovery Systems, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Enterprise Recovery Systems, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 66 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

66 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues53
Problems with Product / Service13
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 66

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Enterprise Recovery Systems, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 07/15/1992Business started: 08/03/1988New Owner Date: 03/15/2012
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Corporation

Incorporated: August 1988, IL

Contact Information
Principal: Mr. Scott Nicholson (President)Ms. Alicia LeBron (Executive Assistant)Mr. Andrew Soodek (CIO)
Business Category

Collection Agencies, Call Centers

Alternate Business Names
ERS, Inc., ERS, ERS Call Center Solutions
Industry Tips
Debt Consolidation Services
Debt Collection

Customer Review Rating plus BBB Rating Summary

Enterprise Recovery Systems, Inc. has received 4.40 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.