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Phone: (847) 855-5900 Fax: (847) 855-7916 910 W Van Buren Suite 245, Chicago, IL 60607
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for ARM Professional Services, LLC include:
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for ARM Professional Services, LLC include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Alex Briscoe, President Mr. Marcus Briscoe Mrs. Jana Keller
Collection Agencies Collection Agencies (NAICS: 561440)
Alternate Business NamesAccounts Receivable Management Professional Services, LLC
THIS LOCATION IS NOT BBB ACCREDITED
910 W Van Buren Suite 245
Chicago, IL 60607 (847) 855-5900 Directions
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|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: In 2011 I received a collection notice about a rental debt from 2003. This is not my debt. At that time I was 14 years old. I informed the representative of this but was told they didn't care because then it must have been one of my relatives. This year, 2015, my wages began being garnished through my employer. So far, Arm Professional Services has taken a total of $261 from 3 of my past paychecks. Arm Professional Services cannot be contacted by fax, email, or through their website. I left messages on their phone, however they call while I'm working and their office is closed during the time I am off work. I live on my own and support myself. The money being garnished is preventing me from paying my rent and other necessities.
Desired Settlement: Reimbursement of $261 that was taken out of 3 of my paychecks, and remove the wage garnishment order.
Business Response: Initial Business Response /* (1000, 5, 2015/09/23) */ Contact Name and Title: Alex ******* Contact Phone: XXX-XXX-XXXX xt *** Contact Email: ********@ARMPROS.COM Time to tell the truth. Your mom used your info illegally to get apartment that she didnt pay for. We advised to file criminal charges against her so that she can be held responsible. To date that has not been done. Your mom caused this situation, not us, hold her responsible. As far as not being able to reach us. I talked to your mom just yesterday when she called, try that. Initial Consumer Rebuttal /* (3000, 7, 2015/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) You are fully aware you are suing the wrong person, you deliberately and fraudulently filed court papers against me knowing this. I provided the information You asked for. Please do your own due diligence.
Read Complaint Details
Complaint: I CALLED THIS PLACE OF "BUSINESS" TO ASK FOR A STATEMENT IN WRITING FOR THE SETTLEMENT AMOUNT BEING OFFERED OF $450. **** ****** SAID YOU ALREADY HAVE THAT. I STATED TO HIM THAT NO THE LETTER I HAVE STATES $928.00. HE BECAME ANGRY ELIVATED HIS VOICE AND SAID I WROTE THE LETTER I KNOW WHAT THE **** IT SAYS. I SAID EXCUSE ME,IM LOOKING AT THE LETTER AND IT STATES $928.00. HE RESPONDED IM NOT WRITING ANOTHER LETTER TAKE $928.00 DIVIDED BY 2 PAY IT OR NOT AND HUNG UP. I CALLED BACK HE ANSWERED I ASKED TO SPEAK WITH A MANAGER HE SAYS I AM THE MANAGER I SAID SO YOU DONT HAVE A BOSS HE SAID NO VERY NASTY. I SAID AND WHATS YOUR NAME AGAIN HE SAYS VERY NASTY **** ******* I SAID ******* . HE SAYS THATS THE ONLY WAY I KNOW HOW TO SPELL IT. I AM A VICTIM OF IDENITY THEFT AND THIS IS NOT MY DEBT IN THE FIRST PLACE I HAVE SUBMITTED POLICE REPORTS TO THIS COMPANY AND THE ACTUAL LOAN COMPANY AND JUST SEEKING A QUICK RESOLUTION BECAUSE IM FED UP WITH THIS UNPROFESSIONAL COMPANY AND THEIR THREATS. PLEASE HELP AND THEY SHOULD NOT BE ALLOWED TO TREAT OR DO PEOPLE THIS WAY AND BASED OFF REVIEWS IVE READ ON THEM ONLINE I AM NOT THE ONLY ONE HE HAS DONE THIS TOO. THIS HAS TO STOP
Desired Settlement: AN APOLOGY THEM TO FIND THE CORRECT OWNER OF THIS DEBT A DIFFERNT COMPANY TO WORK WITH IF I AM FORCED TO PAY THE SETTLEMENT BECAUSE I SHOULD NOT HAVE TO BE DISRESPECTED AND A WRITTEN LETTER WITH SETTLEMENT AMOUNT AND STOP WITH THE THREATS
Business Response: Initial Business Response /* (1000, 5, 2014/04/09) */ Contact Name and Title: **** ******* - Owner Contact Phone: XXX-XXX-XXXX Contact Email: ********@armpros.com There are two sides to every story. Therefore, the credibility of your statement or lack thereof usually indicates who to believe. Your state we've threatened you but provide no examples. We mailed you a letter providing you with an opportunity to pay 50% of what you owe, what could we possibly threaten you with? You were never disrespected and profanity was never used. I know that you state you are a "victims of identity theft" but they don't call to negotiate settlements. Additionally, if you're unhappy about the settlement amount, pay the balance in full, a settlement is not your right. As far as your resolution requests, you were not disrespected; you just didn't get your way and got angry. Currently there is no settlement available; you called on 4/1 for settlement due 3/31. If you would like to discuss a settlement in a professional manner, please call. Initial Consumer Rebuttal /* (3000, 7, 2014/04/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are lying! Just like they are lying above. I have attached proof of the letter which is dated 3/27/2014 and offer expires 4/15/14 as proved in letter I'm submitting from this company. I am also pproviding police reports proving I am a victim of identity theft. Due to their ignorance of identity theft.I will eexplain every situation is different. I have a goal I am trying to achieve. Which this identity theft situation is hindering me. So I'm trying to resolve the situation but this unprofessional company is impossible to deal with and the hcon
Read Complaint Details
Complaint: ARM Professional Services LLC is attempting to collect a debt even though it is not licensed in the state of ******** as a collection agency. This is a violation of ******** Collection Agency Act and is unlawful.
Desired Settlement: This company stop engaging in collection agency practices while unlicensed.
Business Response: Initial Business Response /* (1000, 5, 2014/02/05) */ Contact Name and Title: **** ******* - Manager Contact Phone: XXX-XXX-XXXX Contact Email: ********@armpros.com Our license number is XXXXXXXXX and in good standing. Now that you are aware of our ongoing compliance we look forward to receipt of your payment or contact with our company to resolve this matter to your satisfaction.