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Phone: (847) 437-5757 Fax: (847) 437-9758 View Additional Phone Numbers 975 Criss Circle, Elk Grove Village, IL 60007
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Antique Coffee and Vending Service, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Scott Unter, V.P. of Sales Mr. Kurt Unter, President
Coffee Break Service & Supplies Vending Machines Vending Machines - Supplies & Parts Water Companies - Bottled, Bulk Water - Bottled & Bulk Beverage Dispensers Coffee Brewing Devices Coffee Roasting & Handling Equipment Restaurant Equipment & Supplies Water Filtration & Purification Equipment Water Coolers Water Coolers - Equipment & Supplies Commercial Products Wholesale & Distributor Coffee & Tea Other Direct Selling Establishments (NAICS: 454390)
Alternate Business NamesA. Antique Coffee Service, Inc Antique Coffee Service, Inc. Office Supply Giant
THIS LOCATION IS NOT BBB ACCREDITED
975 Criss Circle
Elk Grove Village, IL 60007 (847) 437-4770 Directions
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Additional Phone Numbers
- (847) 437-4770(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Company advertises no contract to sign yet stated that we did not meet the minimum amount of coffee products to continue to use their products. Removed two coffee makers, one wire rack and one organizer rack on 7/30/14. Company stated we had received a letter providing us with 30 days notice but noone in our company received that letter. In addition, an order was placed on 7/16 and no information regarding our account being terminated was relayed. When the company was asked for a copy of said letter, no copy was presented. My last communication was on 8/13/14 with Scott******, who stated that he needed some time to check into the whole matter. In the e-mail to him, I stated that we had the coffee products boxed and ready for pick up and that I expected our property to be returned at the same time. Mr.****** has not, as of 9/24/14, followed up with me nor has our property been returned. They should not advertise "no contract to sign" if in fact they have minimum order requirements. We had made them aware that we are a start up company, not at full capacity but would be busy in a few months. Secondly, I had 3 conversations with office staff, in which I asked to speak to a manager and was told "he can't take your call right now but will call you back". I even provided my cell phone number so that I would not miss their call but never received a call back. I feel other potential customers should be aware that they not only provide potential customers with false claims but have poor, at best, customer service once you become a customer.
Desired Settlement: I expect my property to be returned or for them to replace it. I expect the company to pick up the remaining coffee pods for their machines and refund us the cost of the product.
Business Response: Initial Business Response /* (1000, 5, 2014/10/03) */ Contact Name and Title: ************* Vice Presid Contact Phone:************* Contact Email: *********************** A.Antique Coffee Service, Inc. picked up 2 coffee machines and 2 wire racks that were supplied to *********** Surgery Center. A.Antique Coffee Service Inc. did not pick up any other items but what equipment was supplied. *********** Surgery Center may only return items that were listed on invoice ****** (document will be attached) *********** Surgery Center paid for invoice ******with their check #XXXXXX and *********** Surgery Center stopped payment on the check. (document will be attached) *********** Surgery Center may ship the product back to A.Antique Coffee Service Inc.. If the product is in date and in saleable condition, a credit will be issued against invoice ****** A.Antique Coffee Service is still owed $165.15 for invoice ******and owes a $37.50 return check fee the bank charged. Any other product that *********** Surgery Center has is out of date for us to resell and cannot be returned.