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BBB Business Review

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BBB Accredited Business since

Closets by Design Of Chicagoland

Phone: (630) 501-0190 Fax: (630) 359-5408 View Additional Phone Numbers 150 S Church St Ste C, Addison, IL 60101 http://www.closetsbydesign.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Closets by Design is the nationwide leader in providing customer home organization solutions for Closets, Garages, Home Offices, Linens, Pantries, Laundry Rooms, Murphy Beds and Garage Floors.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Closets by Design Of Chicagoland meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Closets by Design Of Chicagoland include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 7
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Closets by Design Of Chicagoland
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 08, 2007 Business started: 01/01/1983 in CA Business started locally: 05/01/1991 Business incorporated 12/23/2011 in IL
Type of Entity

Corporation

Business Management
Mr. Brian Berendsen, Managing Director
Contact Information
Principal: Mr. Brian Berendsen, Managing Director
Business Category

Closet Systems & Accessories Garage Organizers Wall Bed Sales Cabinets All Other Miscellaneous Store Retailers (except Tobacco Stores) (NAICS: 453998)

Method(s) of Payment
Most forms of payment are accepted.
Refund and Exchange Policy
There are no refunds or exchanges after the 3 day right to cancel by law.
Alternate Business Names
Chicago Storage Solutions, Inc. Closets by Design Closets by Design of North Chicagoland Mountain Horizons II, Inc.
Products & Services

This company offers closet design.








X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.