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      Country
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          Find a Location

          Mercyhealth has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • Mercyhealth

              3401 N Perryville Rd Rockford, IL 61114-8011

            • Mercyhealth

              2300 North Rockton Avenue Rockford, IL 61103-3619

            Business ProfileforMercyhealth

            Clinic
            Multi Location Business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Mercyhealth has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Mercyhealth

                3401 N Perryville Rd Rockford, IL 61114-8011

              • Mercyhealth

                2300 North Rockton Avenue Rockford, IL 61103-3619

              BBB File Opened:
              5/10/2006
              Date of New Ownership:
              11/10/2016
              Alternate Business Name
              • Rockford Health Physicians
              Business Management
              • Mr. John Rhoades, COO
              • Dr. Kevin Ruggles
              Contact Information

              Principal

              • Mr. John Rhoades, COO

              Customer Contact

              • Mr. John Rhoades, COO
              Additional Contact Information

              Fax Numbers

              • (815) 971-9936
                Primary Fax

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/29/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              I was seen at ***************** twice in June 2022. The primary payor (Aetna) adjudicated the claim with a patient responsibility of $50. The submitted charges were reduced to the network rate and Aetna paid the difference between the contract rate and my copay of $50. Cigna paid Mercy Health $132.04. This creates an overpayment of $82.04.I have reached out via MyChart messages and they have never responded to bring the matter to closure. I visited in person and spoke with a representative that states they are returning the funds to Cigna, but they will not provide any evidence to support the claims.Next, on July 18, I visited for ear pain. The doctor was unavailable and I was offered the option of seeing a nursing assistant. The women was dismissive and rude. After I explained that I had seen an ENT, she told me to go back there. ************** started throwing out diagnosis without looking at my chart or performing an exam. She offered a medication and them retracted the prescription. I walked out and asked to speak to the director of the facility. He listened, took notes and made a verbal commitment not to bill for the service. ************** was released by Mercy Health and no longer employed by the firm. The claims were submitted to both insurance companies and paid. When I followed up with Mercy Health, I was told that because I spent time with the nurse, the bill was appropriate. I was not treated and I was promised he would waive any fees for the visit. On top of the poor care and dishonesty, this is another visit where they were paid more than the allowed contract rate for the service. Aetna reduced the claim to the contract rate of $76.17 for which, I would be 100% responsible. Cigna paid Mercy $233.98. A difference and overpayment of $157.81. Finally, in 2021, I was seen and a culture was submitted. The physician told me I would get a call in ***** hours. They did not contact me for over two weeks. They did not provide any treatment and refuse to waive $87

              Customer Reviews

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