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BBB Business Review

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Description

DuPage Medical Group LLC is a clinic which provides a variety of different services to children, adolescents, and adults, including oncological and psychological care. This company serves DuPage County, including Naperville, West Chicago, Wheaton, Glen Ellyn, Lombard, Village Park, Addison, Elmhurst, Wood Dale, Bensenville, Bloomingdale, Carol Stream, Burr Ridge, Darien, Winfield, Wayne, Willowbrook, Itasca, Roselle, Lisle, Wayne, Woodridge, Downers Grove, and Westmont. Services available from this clinic include pediatric medicine, internal medicine, oncology, emergency care, physical therapy, surgery, radiology, cardiology, diabetes management, lab services, hematology, wound clinic services, gynecology and obstetrics, psychology, urology, and infectious disease services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dupage Medical Group LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Dupage Medical Group LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 12 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Dupage Medical Group LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 01, 2004 Business started: 01/01/1962 Business started locally: 01/01/1962
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
http://www.idph.state.il.us
Phone Number: (312) 814-2608

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Christine Taylor, Risk Manager Gina Batchelder, Manager Ms. Bonnie Bentson, Office Manager Dr. Daniel Danahey, Facial Plastic Mr. Les Gerke, Office Manager Dr. Beverly C Glas Beverly Glass, President Leela Jain, Owner Ms. Nancy Kinsley, Safety and Risk Manager Maria McGowan, Director of Marketin Dr. Paul Merrick Paul Merrick, MD, President Jayanthi Mittur, Manager Mr. Mike Pacetti, CFO Krishna Ramachandran, Director of Value Driven Health Care Ms. Susan Ruzek, Director, Patient Financial Services Susuan Ruzek, Director of Patients Accounts Joyce Vey
Contact Information
Principal: Ms. Christine Taylor, Risk Manager
Business Category

Clinics Hospitals Laboratories - Medical Physicians & Surgeons - Medical-M.D. Ultrasound - Medical Physicians & Surgeons - Internal Medicine X-Ray Labs - Medical & Dental Physicians - Specialists Health & Medical - General Consultants - Medical Medical Diagnostic Testing Facilities Medical Imaging Services Physicians & Surgeons - Sports Medicine Paramedics Hospital & Medical Equipment & Supplies Hospitals/Clinics Offices of Physicians (except Mental Health Specialists) (NAICS: 621111)

Alternate Business Names
DMG Pain Surgery Center Dr. Gina Drugas DuPage Medical DU Page Medical Group Du Page Medical Group Crdlgy Du Page Medical Group Ltd DU Page Medical GRP Du Page Medical Grp-hinsdale Dupage Medical Clinic DuPage Medical Group Dupage Medical Group - Blood Draw Services Dupage Medical Group - Pediatrics Dupage Medical Group-Wheaton Dupage Medical Grp Ltd Dupage Surgical Consultants Leela Jain MD Surgical Center of DuPage Medical Group Wheaton Family Practice Ltd
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.