BBB Business Review

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This business is not BBB accredited.

Surface Maintenance Services, Inc.

Phone: (815) 965-3111 Fax: (815) 713-3265 View Additional Phone Numbers 420 Buckbee St, Rockford, IL 61104 View Additional Email Addresses

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We have been an established and popular company with an excellent track record for the best customer satisfaction. We have never compromised on the quality and the services provided to the customer. We believe in keeping the customers happy and providing them with services at a very competent price. It is our commitment that you can depend on us for our services. I assure you that we offer good and quality service.

Our services include but not limited to:

Floors: Cleaning Coating, Sealing, Striping
Duct Cleaning: Heat, Cooling, Exhaust
Equipment Cleaning & Painting
Painting: Interior & Exterior, Electrostatic
Overhead Structure Vacuuming
Exterior Building Cleaning & Painting
Tank & Silo Cleaning & Painting
Post Fire Clean-Up
Paint Lines: Washers, Paint Booths & Ovens
Bag houses: Large & Small
Dry Ice Blasting
Concrete Floor Polishing
Combustible Vacuuming

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Surface Maintenance Services, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Surface Maintenance Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 01, 2011 Business started: 04/01/1978 in IL Business started locally: 04/01/1978 Business incorporated 09/26/1983 in IL
Type of Entity


Business Management
Mr. Charles Dunbar, President Rosalie Giacomazzo, Office Manager
Contact Information
Principal: Mr. Charles Dunbar, President
Business Category

Cleaning Services - Commercial Office Janitorial Services (NAICS: 561720)

Method(s) of Payment


Credit Card


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.