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BBB Business Review

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BBB Accredited Business since

Master Maintenance Service, Inc.

Additional Locations

Phone: (847) 635-8689 View Additional Phone Numbers 964 Rand Rd Unit 109, Des Plaines, IL 60016 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Master Janitorial Service is a cleaning company which provides full service janitorial services, carpet cleaning services, tile floor care, and air duct cleaning for commercial customers. Located in Des Plaines, IL, this company serves the greater Chicagoland area, including Addison, Antioch, Arlington Heights, Bannockburn, Barrington, Bensenville, Carol Stream, Carpentersville, Crystal Lake, Deer Park, Downers Grove, Elk Grove Village, Fox River Grove, Glen Ellyn, Highland Park, Hinsdale, Hoffman Estates, Inverness, Island Lake, Kildeer, La Grange, Lake Bluff, Lake Forest, Lake Villa, Lake Zurich, Morton Grove, Naperville, Niles, Oak Brook, Oak Lawn, Palatine, Palos Heights, Rolling Meadows, Schaumburg, St Charles, Waukegan, and Woodstock. The company has been in business since 1992 and provides services to several industries, including property managers, medical facilities, banks, schools, corporations, vehicle dealerships, office buildings, retail stores, and industrial plants.

This company provides janitorial services, floor care, carpet cleaning, and air duct cleaning, utilizing teams of workers who are assigned to plan, conduct, and follow up on the work that they do for their customers. Janitorial work includes trash collection, vacuuming, sweeping and mopping, disinfecting hard surfaces, restroom cleaning and disinfecting, high dusting, carpet and upholstery spot removal, blind cleaning, fixture cleaning, and window washing. This company utilizes green cleaning in their work, and also runs a janitorial school for potential business owners, teaching them how to be successful in the janitor field and what works best for janitorial entrepreneurship.

Visit the website for Master Janitorial Service to learn more about their services, read about the company, and contact the company to request their services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Master Maintenance Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Master Maintenance Service, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Master Maintenance Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 21, 2011 Business started: 12/21/1992 in IL Business started locally: 12/21/1992 Business incorporated 12/21/1992 in IL
Type of Entity


Business Management
Mr. Kyu Chung, President
Contact Information
Principal: Mr. Kyu Chung, President
Business Category

Cleaning Services - Commercial Office Cleaning / Janitorial Services Carpet & Rug Cleaners Chimney Cleaning Air Duct Cleaning Air Duct Repair Fire & Water Damage Restoration House Cleaning Dryer Vent Cleaning Window Cleaning Janitorial Services (NAICS: 561720)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.