Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Timeless Holidays, Inc.

Phone: (779) 220-4693 740 McArdle Dr STE A, Crystal Lake, IL 60014

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Timeless Holidays is a Christmas tree manufacturer which sells pre-lit artificial Christmas trees which are made to mimic a variety of natural trees, as well as several that are for more nontraditional celebrations. Located in Crystal Lake, IL, this company serves the northwestern suburbs of Chicago, including McHenry, Woodstock, Lake Zurich, Lake Villa, Island Lake, Johnsburg, Wauconda, Huntley, Algonquin, Carpentersville, West Dundee, Barrington, Hoffman Estates, Schaumburg, Mundelein, Grayslake, Round Lake Beach, Lake in the Hills, Wonder Lake, Fox Lake, Cary, Dundee Township, Hawthorn Woods, Barrington Hills, Lakemoor, South Barrington, Elgin, Streamwood, South Elgin, Bartlett, Hanover Park, Roselle, Medinah, Inverness, Palatine, Deer Park, Long Grove, Buffalo Grove, and Huntley.

The company has been in business for over 30 years and has created a unique type of artificial Christmas tree, which does not require bulky hinged sections that can be difficult to lift in place, and relies on a hook-in construction that allows for a realistic, natural-looking Christmas tree. The company's lighting is also unique, with each branch lit separately from the others and using a low-voltage LED light that consumes less energy than traditional pre-lit Christmas trees to remain eco-conscious. If one bulb burns out, the other around the light will remain lit, and there is no need to change the bulb immediately. The trees come in several different options, including different breeds of fir, spruce, and pine. There is also a half tree for those who are short on space, and an upside-down tree, suitable for those with children or pets who may try to pull down ornaments.

Visit the website for Timeless Holidays to learn more about their Christmas tree and light construction, read their frequently asked questions, and contact the company to order an artificial Christmas tree.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Timeless Holidays, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Timeless Holidays, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Timeless Holidays, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 08, 2013 Business started: 03/14/2012 Business started locally: 03/14/2012 Business incorporated 03/14/2012 in IL
Type of Entity


Business Management
Mr. William Cummings, Owner
Contact Information
Principal: Mr. William Cummings, Owner
Business Category

Christmas Trees Christmas Lights & Decorations Online Retailer Flower, Nursery Stock, and Florists' Supplies Merchant Wholesalers (NAICS: 424930)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.