Text Sizesmall medium large

This business is not BBB accredited.

Scrip Inc.

Additional Locations

Phone: (630) 771-7400 Fax: (630) 771-7500 View Additional Phone Numbers 360 Veterans Parkway  Ste 115, Bolingbrook, IL 60440 View Additional Email Addresses http://www.advantagemedical.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.


Customer Complaints Summary Read complaint details

26 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 6
Guarantee/Warranty Issues 2
Problems with Product/Service 15
Total Closed Complaints 26

Customer Reviews Summary Read customer reviews

1 Customer Review on Scrip Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 12, 2007 Business started: 01/01/1967 in IL Business started locally: 01/01/1967
Type of Entity

Corporation

Business Management
Ms. Lisa Pantera, Director of Customer Service Kray Kibler, CFO
Contact Information
Principal: Ms. Lisa Pantera, Director of Customer Service
Business Category

Chiropractors Equipment & Supplies Massage Equipment & Supplies Physical Therapy Equipment Health & Medical Products Health & Wellness Medical, Dental, and Hospital Equipment and Supplies Merchant Wholesalers (NAICS: 423450)

Method(s) of Payment

American Express

Discover

Master Card

Visa

Terms - provided credit approval

PayPal - Allegro Medical site only

Refund and Exchange Policy
Approved returns processed within 30 days of initial receipt are not subject to a restocking fee (customer is responsible for return shipping). A 20% restocking fee will be applied to returns received 31-59 days after initial receipt. Returns for orders over 60 days will not be processed. Restocking fees & return policies may vary for items shipped directly from the manufacturer/drop-ship. Exceptions to this return policy include custom-ordered items (for which no returns are accepted). All returns must be in original packaging, and in saleable condition. You must receive a Return Authorization Number (RA#) from Scrip Companies prior to sending your return.
Regardless of reason, all returns MUST be processed through customer Service. Items returned without a RA# printed on the outside of the shipping box will be returned to the customer.
To help us better assist you; please call 800-747-3488 to prearrange your return. If you have a problem or any questions about a product under warranty, please call us for further assistance.
Non-Returnable Items: For obvious reasons, we cannot accept returns on opened products like oils, lotions, personal care products, creams, books, videos, music, CDs, DVDs, brochures and software. Returns on washed linens, worn clothing, hygiene products or used disposable garments will not be accepted. Special orders and custom built tables are non-returnable.
Alternate Business Names
Advantage Medical Allegro Medical Massage Warehouse New Life Systems Promed Products Xpress SCRIPHESSCO
Products & Services

This company offers Chiropractic, Massage Therapy, Physical Therapy and Spa supplies & Equipment.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.