BBB Accredited Business since
Phone: (224) 795-5700 3115 North Wilke Rd #A & B, Arlington Heights, IL 60004 View Additional Web Addresses
BBB Business Reviews may not be reproduced for sales or promotional purposes.
A BBB Accredited Business since
BBB has determined that Illinois Back Institute-Arlington Hts. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Illinois Back Institute-Arlington Hts. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500
Type of Entity
Business ManagementMr. Jeff Winternheimer, CEO Ms. Alita Bezanis, COO Ms. Theodora Petrakopoulos, Marketing Coordinator
Number of Employees
Chiropractors D.C. Health & Fitness Program Consultants Health & Wellness Physical Therapists Rehabilitation Services Health & Medical - General Pain Management Services Offices of Chiropractors (NAICS: 621310)
3115 North Wilke Rd #A & B
Arlington Heights, IL 60004 (224) 795-5700 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I used this physical theory for several months. I owe them money because they fixed my back. However, I signed a contract that states I would pay $25 a visit, otherwise I would not have gone. I knew I could not afford anything else. When I continuously asked for a break down of visits, to see where I was at in what I had paid and what I owed. I was told it is ok, if you were told $25 than that is what you will owe. I never got a break down as requested several times. As I near the end of my treatment, I get a bill for almost $3000. In my calculations at $25 a visit, I owe about $800. I was lied too several times, and never given my amounts though out my treatment as requested. A side note I was also never told that some of my insurance was nearing the maximum. I had several visit, but they did not tell me they were separately charging for PT and the Doctor, which my insurance did no allow. There are also a few payments, that I have documentation for, that I keep telling the billing and they do not adjust their bills.
Desired Settlement: I want to pay the $25 for the visits that was originally agreed upon. It comes to about $775, if my calculations are correct.
Business Response: Initial Business Response /* (1000, 10, 2015/05/01) */ We have looked into the account and it took some time for the insurance company to process all of the claims submitted. Once that was completed, her bill was adjusted down to our agreement that matches what the patient expects to pay. Initial Consumer Rebuttal /* (3000, 14, 2015/05/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have not received a new bill yet, but if they say they are going to honor it, I will be satisfied and remove my complaint. I will re-open otherwise. Final Business Response /* (4000, 16, 2015/05/07) */ I called and spoke with the patient today, and explained the bill has been adjusted to her expected amount. I asked her in which manner she would like to have me send her the statement, and she asked me to put it in the mail. I am mailing statement out to her this afternoon. I thanked her. Mailed statement to her home address which she confirmed. Final Consumer Response /* (2000, 18, 2015/05/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is acceptable and I tried to remove my complaint but an unable. How do I with draw it?