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Phone: (847) 619-7579 Fax: (847) 619-6845 937 N Plum Grove Rd STE B, Schaumburg, IL 60173
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Barone Spinal Care & Performance include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementDr. Jeremy R. Barone, Owner
Chiropractors D.C. Offices of Chiropractors (NAICS: 621310)
Alternate Business NamesBarone Spinal Care Limited
THIS LOCATION IS NOT BBB ACCREDITED
937 N Plum Grove Rd STE B
Schaumburg, IL 60173 (847) 619-7579 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On 06/08/13 I notified Barone Spinal Care and Performance to cancel my contract effective the same date. I informed them I could no longer afford the monthly automatic withdrawal payments of $334.00 from my account for the remaining ten (10) months. Also, Blue Cross Blue Shield insurance will not cover the cost of my visits. I also had scheduling appointment issues related to work. They were aware of my scheduling problems from the beginning of services. On 06/17/13 I received a call from their office, explaining that I had a "substantial" refund, but first I need to make an appointment to visit. I did not have the time to make a visit related to work. On 8/15/13 I sent a second request for a refund. I received another call from the office stating I need to make an appointment to visit. Again, I do not have the time to come in for a visit due to my work schedule.
Desired Settlement: I am seeking a full cash refund for services not provided. The amount taken out of my account totals $668.00 plus schedules visits I was unable to keep due to working.
Business Response: Initial Business Response /* (1000, 5, 2013/09/06) */ Contact Name and Title: ******, Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: *********@baronespinalcare.com We would love to help you with your request for a refund. Please call our office at XXX-XXX-XXXX. Sincerely, The Barone Spinal Care Team Final Consumer Response /* (2000, 11, 2013/09/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Company need to change their refund policy when their clients request refunds. How well a company conducts business includes how they respect their clients money. Final Business Response /* (4000, 9, 2013/09/12) */ I am sorry that you did not have an exceptional experience here at Barone Spinal Care and Performance. We will refund the remaining credit on your account, as stated on your statement of account that was previously sent. And you will receive a check in the mail within 5 business days. I hope you find this to your satisfaction, and I hope you feel that we have served you fairly. We have enjoyed serving you, and we will always have an open door for you here. I sincerely hope that you are doing well and will not suffer any setbacks. I want you to know that you can feel free to call on us at any time in the future and we will do our best to answer any of your questions. Sincerely, Barone Spinal Care and Performance Team