BBB Business Review

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This business is not BBB accredited.

Chimney Department Ltd.

Phone: (630) 584-6620 P.O. Box 1448, Saint Charles, IL 60174 http://www.chimneydepartment.com


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Description

The Chimney Department Ltd. is a chimney sweeping company which provides chimney maintenance and dryer duct cleaning services to independent homeowner, condominium, and townhome associations, as well as municipal and non-profit customers. Located in Saint Charles, IL, this company serves the western suburbs of Chicago, including Des Plaines, Schaumburg, Warrenville, Wayne, South Elgin, Elgin, Campton Hills, Elburn, Streamwood, Bartlett, Hanover Park, Batavia, Winfield, Carol Stream, Glendale Heights, Glen Ellyn, West Chicago, Wheaton, Hoffman Estates, Pingree Grove, Kaneville, Aurora, West Dundee, Dundee Township, Gilberts, Naperville, and Sugar Grove. The company was founded in 1980 by career firefighter Dieter Bove, who has seen first-hand the damage that can be caused by a clogged and dirty chimney or dryer duct and wanted to fill the void of information on chimney and dryer duct safety for homeowners and firefighters alike.

All of the company's chimney sweeps and dryer duct exhaust technicians are certified through the Chimney Safety Institute of America and has a combined 55 years as certified chimney professionals and certified professional firefighters. The company's main purpose is to reduce the risk of fire by ensuring that chimneys and dryer ducts are kept clean and clear of soot, oil, dryer lint, and other obstructions. The company serves homeowner, condominium, and townhome associations, as well as property management companies, non-profit organizations, schools, museums, and restaurants, providing chimney inspections, chimney cleaning, dryer duct cleaning, screen installations, tuckpointing, waterproofing, crown repair, chimney liners, chase covers, and carbon monoxide detection.

Visit the website for The Chimney Department Ltd. to learn more about the services available, read about the importance of chimney and dryer duct cleaning, and contact the company to request services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Chimney Department Ltd. include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Chimney Department Ltd.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 01, 1985 Business started: 01/01/1981 in IL Business started locally: 01/01/1981 Business incorporated 05/23/2005 in IL
Type of Entity

Corporation

Business Management
Ms. Melissa McClintock, Owner
Contact Information
Principal: Ms. Melissa McClintock, Owner
Business Category

Chimney Cleaning Dryer Vent Cleaning Chimney Builders & Repair Other Services to Buildings and Dwellings (NAICS: 561790)

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.