BBB Business Review

This Business is not BBB Accredited

Chicago Chimney

(312) 942-0800View Additional Phone Numbers2118 W Cullerton St, ChicagoIL 60608-2610

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BBB Accreditation

Chicago Chimney is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

This business is a Non-Accredited Business that is currently displaying the BBB Accredited Business logo on its website.

The use of this trademark without permission is a violation of the trademark rights of the Council of Better Business Bureaus, Inc. The name "BETTER BUSINESS BUREAU" is a federally registered trademark owned by the CBBB. The mark may only be used in limited ways by authorized users that have entered into a licensing agreement with the BBB, and may not be used in any manner that conveys sponsorship or approval.

The business was sent a letter on March 13, 2015, and March 19, 2015, requesting that the business immediately cease claiming or implying in any way that it is an Accredited Business by removing the logo from its website.

On March 25, 2015, this business was referred to the Council of Better Business Bureaus due to failure to cooperate with the BBB on advertising matters.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Chicago Chimney's rating include:

  • Failure to respond to one complaint filed against business.
  • Unauthorized use of BBB name or trademarks

Customer Complaints Summary

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service4
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Chicago Chimney

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Industry Comparison| Chart

Chimney Cleaning, Roofing Contractors, Mason Contractors

Additional Information

top
BBB file opened: 10/21/2010Business started: 12/01/2007
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph 9th Fl
Chicago, IL 60601-3218
(312) 814-4500
http://www.idfpr.com

Type of Entity

Sole Proprietor

Contact Information
Principal: Mr. Joel Gutierrez (President)
Business Category

Chimney Cleaning, Roofing Contractors, Mason Contractors

Products & Services

This company offers:A wide variety of sevices including chimney cleaning/sweeping, Chimney repair, fireplace and furnace flue cleaning, tuckpointing, masonry restoration, brick replacement, raincap installation, energy efficiant dampers, chimney restoration and rebuilding,relining chimneys, and dryer vent cleaning.

Industry Tips
Home Remodeling Contractors

Map & Directions

Map & Directions

Address for Chicago Chimney

2118 W Cullerton St

Chicago, IL 60608-2610

To | From

LocationsX

2 Locations

  •  

    Chicago, IL

  • 2118 W Cullerton St 

    Chicago, IL 60608-2610(312) 942-0800
    (877) 841-0777
    (312) 942-0122

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Chicago Chimney is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (877) 841-0777
  • (312) 942-0122
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Chimney Cleaning

Home Remodeling Contractors
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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

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This business is a Non-Accredited Business that is currently displaying the BBB Accredited Business logo on its website.

The use of this trademark without permission is a violation of the trademark rights of the Council of Better Business Bureaus, Inc. The name "BETTER BUSINESS BUREAU" is a federally registered trademark owned by the CBBB. The mark may only be used in limited ways by authorized users that have entered into a licensing agreement with the BBB, and may not be used in any manner that conveys sponsorship or approval.

The business was sent a letter on March 13, 2015, and March 19, 2015, requesting that the business immediately cease claiming or implying in any way that it is an Accredited Business by removing the logo from its website.

On March 25, 2015, this business was referred to the Council of Better Business Bureaus due to failure to cooperate with the BBB on advertising matters.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.