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BBB Business Review

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BBB Accredited Business since

A-1 Safety Chimney Services, Inc.

Phone: (630) 827-0600 Fax: (630) 827-0188 View Additional Phone Numbers 350 Randy Rd STE 4, Carol Stream, IL 60188

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We are a full service fireplace & chimney company. We also offer air duct cleaning.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that A-1 Safety Chimney Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on A-1 Safety Chimney Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 09, 1995 Business started: 08/24/1989 in IL Business started locally: 08/24/1989 Business incorporated 08/04/2006 in IL
Type of Entity


Business Management
Ms. Jenelle Haar, Management
Contact Information
Principal: Ms. Jenelle Haar, Management
Business Category

Chimney Builders & Repair Tuck Pointing Fireplaces Chimney Cleaning Dryer Vent Cleaning Animal & Wildlife Removal Masonry Panels - Prefabricated Masonry Contractors (NAICS: 238140)

Method(s) of Payment
Visa, MasterCard, Discover & Checks
Service Area
A-1 Safety Chimney Services, Inc. provides their services in COOK County IL, DU PAGE County IL, KANE County IL, LAKE County IL, WILL County IL.

Customer Review Rating plus BBB Rating Summary

A-1 Safety Chimney Services, Inc. has received 3.45 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.