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Find a Location

Mount Hope Cemetery has 1 locations, listed below.

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    Business ProfileforMount Hope Cemetery

    Cemetery

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    11500 S. Fairfield Ave., Chicago, IL 60655-1999
    BBB File Opened:
    1/13/1999
    Years in Business:
    139
    Business Started:
    1/1/1885
    Business Started Locally:
    1/1/1885
    Alternate Business Name
    • MT Hope Cemetery Association
    Business Management
    • Ms. Virginia Hartley, Manager
    • Mr. Robert Troost, President
    Contact Information

    Principal

    • Ms. Virginia Hartley, Manager

    Customer Contact

    • Ms. Virginia Hartley, Manager

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/18/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Date's of transaction: February 11, 2023 & March 8,2023 Amount paid:$368.30 down payment Remaining balance:$859.35 Total Amount: $ ******** The business committed to provide my mother's headstone would be place on her grave The nature of this dispute is I went to my mother's grave site at Mt. Hope Cemetery on April 14,2023 to place balloon's and flower's on her grave but her headstone was not where her body was laid to rest at; it was placed in another area of the cemetery.The cemetery has not tried to call me back to resolve this problem Account/order/tracking number M-23-***** or Refer#R067095049040

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kenyatta D

    1 star

    08/28/2023

    I cannot in good conscience give Mt. Hope even a single star. Their service does not warrant it. My husband was buried at Mt Hope cemetery in August 25, 2017. On September 30, 2017, I purchased a granite headstone that was PAID IN FULL as stipulated in the purchase order contract. On Sunday, August 27, 2023, I attempted (deliberate use of word) to visit my husband's gravesite and discovered that his headstone had been moved from its original place above his gravesite and placed haphazardly under a tree. I was not informed that his marker needed to be moved and I most certainly would not have agreed to its displacement/misplacement under a tree. The treatment that I received on Monday was equal to their tossing my husband's marker under a tree. I had to voice my concerns over an intercom before being granted access into the establishment. The person on the opposite end on the intercom could be seen speaking to me through the glass and was reluctant to get up from her seat and walk the 10 steps to open the door. The receptionist informed me that they had to remove the headstone on Saturday, August 27, 2023, due to a burial in the area and fear that they may damage the marker. So, their attempt at safeguarding the marker was to place it under a tree so that anyone could trip over it, sit on it, or completely trash it. I spoke with a groundskeeper who did not realize that the marker was not returned. The marker was moved on August 5th (not the 27th), and it is the policy of the cemetery that it should be returned within 48 hours of its being disturbed, thus the misplacement. I can give a greater description of disrespect paid to me from a place where unconditional positive regard is expected throughout my lifetime and generations that follow me and want to visit his resting place. However, I will end this saying that a single star rating would be a disrespect to any establishment that would provide a modicum of care. Mt. Hope provided me with no care at all.

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