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BBB Accredited Business since

Motorola Mobility

View Additional Phone Numbers 222 Merchandise Mart Plz Floor 17, Chicago, IL 60654 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Motorola Mobility meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Motorola Mobility include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 621 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

621 complaints closed with BBB in last 3 years | 312 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 27
Billing/Collection Issues 13
Delivery Issues 82
Guarantee/Warranty Issues 85
Problems with Product/Service 414
Total Closed Complaints 621

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Motorola Mobility
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 10

Additional Information

BBB file opened: January 01, 2000 Business started: 09/01/1928 Business started locally: 09/01/1928 Business incorporated 05/04/1973 in DE
Type of Entity


Business Management
Ms. Annamarie Arroyo, Manager - Executive Customer Relations Mr. Rick Osterloah, CEO
Contact Information
Principal: Ms. Annamarie Arroyo, Manager - Executive Customer Relations
Number of Employees


Business Category

Cellular Telephone Service & Supplies Commercial Products Manufacturers SemiConductor Devices Telephone Equipment & Systems Service & Repair Wireless Telecommunications Carriers (except Satellite) (NAICS: 517210)

Customer Review Rating plus BBB Rating Summary

Motorola Mobility has received 3.68 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.