BBB Accredited Business since
Phone: (815) 431-8100 2700 W Higgins Road Ste. 100, Hoffman Estates, IL 60169 View Additional Web Addresses
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Clover Wireless is a cellular telephone services company which manages global buy-back and trade-in programs for cell phones. This company serves an international audience as well as customers throughout the Chicagoland area, including in Naperville, Schaumburg, Aurora, Crystal Lake, Hoffman Estates, West Chicago, Wheaton, Aurora, Hoffman Estates, Rolling Meadows, Gurnee, Lincolnwood, Evanston, Skokie, Niles, Park Ridge, Fox River Grove, Lake Villa, Lake Zurich, Lombard, Villa Park, Carol Stream, Glendale Heights, Mt Prospect, Rockford, DeKalb, West Dundee, Dundee Township, Burlington, Bloomingdale, and Carpentersville. Services available from this company include recycling programs, corporate buy-back programs, retail trade-in programs, OEM trade-in and trade-up, and contract repair.
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A BBB Accredited Business since
BBB has determined that Clover Wireless meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Clover Wireless include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMs. Renna Brunton, Marketing Specialist Mr. Brian Regan, President
Number of Employees
Cellular Telephone Service & Supplies Media Buying Service Corporation Supplies Photographic Equipment & Supplies - Retail Wireless Telecommunications Carriers (except Satellite) (NAICS: 517210)
2700 W Higgins Road
Hoffman Estates, IL 60169 (815) 431-8100 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Clover Wireless is the responsible party for administering the BlackBerry Trade Up program. This program allows customers to trade in their older cell phones for a refund which is to be mailed to the customer.I submitted a trade in to this program on December 2nd of 2014 for a $385 refund for my Unlocked 64GB iPhone 5s (Serial number:*************** I shipped the phone around December 8th using the prepaid USPS mailer provided at(https://tradeup.blackberry.com/en/us/web/print/passport/voucher/XXXXXXX/**********.html)I contacted Clover Wireless via email (**********@cloverwireless.com) on January 5th asking for an update. I received no response. Again on January 30th I emailed the same address again asking for an update.I contacted BlackBerry on January 30th and was told that I need to communicate with Clover Wireless.I called the Clover Wireless support line (XXX) XXX XXXX on January 30th at 11:33am EST and reached a voicemail. I left the message with my name and number and the voucher number for my trade up order. I did not get a call back.Today, Tuesday Feb. 3rd XXXX X:XXpm EST, I called the Clover Wireless support line and again reached the voicemail. I left a message with the same info and asked for a call back.This is unacceptable and needs to be rectified. Product_Or_Service: Trade Up Order_Number: XXXXXXX
Desired Settlement: DesiredSettlementID: Other (requires explanation) I want the stated $385 refund for my iPhone 5s 64GB. The refund was the primary reason I decided to upgrade my phone to the BlackBerry Passport.
Business Response: Initial Business Response /* (1000, 5, 2015/02/13) */ Contact Name and Title: ************* Contact Phone: XXX-XXX-XXXX Contact Email: *********************** We received Mr. ******'s device and were in the process of paying him when he filed his complaint. A check for $385 was sent on 2/11/15.