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BBB Accredited Business since

AT & T Mobility

Additional Locations

Phone: (800) 288-2020 View Additional Phone Numbers 1492 S Randall Rd, Algonquin, IL 60102 View Additional Email Addresses http://att.com View Additional Web Addresses


Click for BBB Rating on AT & T Mobility

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that AT & T Mobility meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for AT & T Mobility. BBB of Metro Atlanta, Athens & NE Georgia has the full report as that BBB handles all complaints for AT & T Mobility.


Additional Information

BBB file opened: April 23, 2012 Business started: 02/01/1983 in GA Business started locally: 02/01/1983 Business incorporated 01/23/2001 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kim Hall, Mgr. Executive Accounts Ms. Shelley Goodman, Vice President/General Manager IL/WI Ms. Karen Johnson, Sr. Coordinator
Contact Information
Principal: Ms. Kim Hall, Mgr. Executive Accounts
Business Category

Cellular Telephone Service & Supplies Telephone Communications Cell Phone & Tablet Equipment, Supplies & Repair Wireless Telecommunications Carriers (except Satellite) (NAICS: 517210)

Additional Information

On January 8th, 2006 the Better Business Bureau of Chicago has met with representatives of Cingular Wireless in order to discuss the company's record and consumer complaints. The company addressed areas of Bureau concern with emphasis on billing and customer service issues. Cingular representatives have also elaborated on the company's profile, service areas, plans offered, and merger history, as well as on current and prospective changes.

Government Action

Per a February 16, 2007 press release, the Illinois Attorney General's office, in cooperation with national phone companies AT&T and Telephone Data Systems issued a warning to consumers about the growing threat of telephone scams referred to as "Vishing". Vishing is the act of perpetrators cold calling consumers while impersonating professional personal, often of actual phone companies. The scammer will proceed to offer the consumer a deal whereby a savings can be had on their phone bill if they only share private or personal information to confirm the account. This information will be anything from telephone numbers, home address, or consumers' names.

While Illinois Attorney General Lisa Madigan has stated that these scammers are known to speak quickly and in a rush in an attempt to confuse consumers, when faced with questioning they quickly become flustered, and often hang up on their intended victim.

Both commercial and residential phone service customers are being targeted by this scam. AT&T, TDS, and The Illinois Attorney General's office all offer contact numbers, requesting that consumers please call in with any information or experiences they may have.

The Illinois Attorney General's Consumer Protection Hotline can be reached at: 1-800-386-5438

AT&T customers should report activity to: 1-800-924-1000

And TDS customers should report any information to: 1-877-METROCOM, or 1-877-638-7626

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.