Business ProfileforCatering by Michael

I am so disappointed to have to write this review, but this company was recently purchased by new owners, ***************** and his wife. The owners need a ****** in customer service. Without one conversation, they decided they will not cater any longer to my family and did not have the decency to have a conversation or handle things professionally. By way of background, I have used CBM for the last 12 years for every Jewish holiday and recently for my daughter's mitzvah at the end of April.About a week ago, I emailed the sales associate that I normally go to and asked about ordering for the upcoming high holidays again. I received an email back from ***************** telling me that he has reviewed his notes and they no longer want to work with me because twice (in 12 years), I didn't take a fruit platter upon pick up that was rotten (April 8, 2023) and 2.5 years ago, they attempted to overcharge me by 1/2 hour (their staff left after 3 hours and they billed me for 3.5 hours). Keep in mind my daughters mitzvah luncheon ($10k) was after these two events at the end of April. On both occasions, I didn't want to take a food product that would give my family food poisoning and I stepped in when they tried to over-bill me. These events were about 2 years apart and multiple events in between with my family still utilizing their services.Fast forward 3-4 months: I received zero communication about either of these two issues until the new owner's email to me to drop me yesterday (August 2023). This is not the way to do business. ************ has not yet returned a phone call or returned an email to me despite my ask to speak with him about the way he handled this situation.At this point, we are done with the ******. For an owner of a business, I certainly hope he learns a ****** or two about how to treat people. Good riddance!!!