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BBB Business Review

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BBB Accredited Business since

Universal Carpet Inc

Phone: (847) 697-4566 Fax: (847) 697-4596 View Additional Phone Numbers 840 Schneider Dr, South Elgin, IL 60177 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Universal Carpet Inc. is a carpet and rug dealer which sells a variety of flooring solutions for residential and commercial customers. This company serves the western suburbs of Chicago, including Streamwood, Hanover Park, Bartlett, Campton Hills, St Charles, Wayne, West Chicago, Carpentersville, West Dundee, Dundee Township, Hampshire, Elburn, Maple Park, Barrington Hills, South Barrington, Hoffman Estates, Schaumburg, Roselle, Bloomingdale, Algonquin, Lake in the Hills, Huntley, Palatine, and Arlington Heights. Products available from this company include carpet, tile, hardwood, laminate, luxury vinyl, area rugs, and green flooring solutions.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Universal Carpet Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Universal Carpet Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 02, 2011 Business started: 01/15/2003 in IL Business started locally: 01/15/2003 Business incorporated 08/11/2005 in IL
Type of Entity


Business Management
Mr. Cary Saar, President
Contact Information
Principal: Mr. Cary Saar, President
Business Category

Carpet & Rug Dealers - New Carpet & Rug Dealers - Persian/Oriental Rugs Carpet & Rug Pads, Linings & Accessories Floor Materials - Retail Resilient & Vinyl Flooring Floors - Hardwood Tile - Non-Ceramic - Contractors & Dealers Tile & Marble Carpet & Rug Distributors & Manufacturers Marble - Cultured Marble - Natural Tile Sales Marble & Granite Installation, Stonework Fabrication Contractors - Flooring Carpet & Rug Measuring Carpet Layers Floor Coverings & Installation Carpet Installation Floors - Laminate Tile - Ceramic - Contractors & Dealers Hardwood Floor Contractors Floor Covering Stores (NAICS: 442210)

Products & Services

Universal Carpet Inc sells the following brand(s): Shaw, Mohawk, Stainmaster, Daltile, Stanton, Dixie Home and many other leading brands.

Method(s) of Payment

Check, Credit Card, Cash & Financing available  

Refund and Exchange Policy

All manufactures warranty on all product and  one year on labor.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.